Alpenroyal Swiss Quality Hotel - Zermatt

9.9

We loved the hotel and the staff was very friendly and accomodating. Even though they did not receive a copy of our reservation from Venere.com, they were able to accomodate us with a beautiful room. Would definitely stay there again.

5.1

Our general experience in the hotel was fine. There is a nice hot swiming pool and the bed rooms are quite confortable. But the experience with the reception was horrible. When we got to Zermat we had to walk 15 minutes carrying owr luggage to reach the hotel (most hotels pick their guests in Electrical cars but we weren´t). When we arrived the receptionist (a young guy) didn´t know anyting about our reservation so we had to struggle for a room. At last he told us he was going to give us one of the rooms with Matterhorn view, but you had to go to a corner of the room to see it. Later, we went to have dinner and came back about 10 in the night, finding the hotel completely closed and nobody to hear us calling. Finally a very nice lady came out from the hotel across the street, wich is run by the same family, and told us that the receptionist should have warned us about the hotel closing at night (we should have taken the key, but we hadn´t been told). The last day we required to be taken in the electrical car (during our stay we had cheked there was also one car in our hotel but they didn´t use it) back to the train station but the receptionist (a girl this time) told us the driver was on hollyday so it was not possible. We were quite angry because the car was parked right beside the hotel. We went to the hotel across the street in case we found a better service, and surprise... they gladly took us to the train station. Obviously in this hotel the receptionists are undertrained, and next door the staff is something else, so I would prefere to have gone there. The rest of the experience was fine, but I would go elsewere next time.

9.9

Highly recommended