Acca Hotel - Venice

San Polo - Calle Pezzana 2160 - 30100 Venice

Double room from

€ 100 (Tax included)
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Average guest rating:

8.8

8.8 ( 144 Hotel Reviews )
  • Cleanliness of rooms
  • Quietness of rooms
  • Spaciousness of rooms
  • Quality of service provided
  • Hotel surroundings
  • 8.98.9
  • 9.19.1
  • 8.48.4
  • 8.78.7
  • 8.58.5
Kathleen has stayed here and says:

 ‹‹ Luca and his wife were fabulous. His coffee & stuffed crossiants exceptional. The Hotel is in a nice central location in Campo San Polo. The directions...››

09 Dec 2007 read hotel reviews

HOTEL OVERVIEW

Hotel Acca Hotel Venice - Venere.com hotel front view The Acca Hotel is a small property housed on the ground and first floors of a 18th century building, easily accessible by disabled guests. It enjoys an excellent position in Venice, in the beautiful San Polo sestriere area. An ADSL Internet point is at guests' disposal.

Staying at this hotel will allow you to enter an unusual world, a magic place where to spend unforgettable days suspended between art and history, East and West. You will also have the opportunity to sample excellent dishes in the many taverns, bars and restaurants that characterize the sestriere, renowned for its good cuisine.

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LOCATION

Hotel Acca Hotel - City Area:San Polo

City Area:San Polo

Hotel Acca Hotel - City Area:San Polo

Position of the zone in the city

Hotel Acca Hotel - City Area:San Polo

General map

The property enjoys lies close to the Rialto bridge and the magnificent churches of Chiesa San Polo, Chiesa San Silvestro, Chiesa dei Frari, Chiesa di S.Giacometto or the Scuola Grande di San Rocco, hosting masterpieces realized by Venetian artists like Tiziano, Bellini, Tintoretto, Tiepolo, Veronese, Sansovino and many more.

GUEST ROOMS

Hotel Acca Hotel Venice - Venere.com junior suite The hotel has 9 single, double and triple rooms as well as a junior suite, all of them airy, bright and soundproof.

Therooms feature private bathroom and are furthermore equipped with safe, mini bar, satellite TV, direct dial telephone, heating and ADSL Internet connection. Hairdryer available on request.

Two rooms are specially equipped to welcome disabled guests.

  • Air conditioning
  • Colour TV
  • Cot available upon request
  • Facilities for disabled people
  • Hairdryer available on request
  • Heating
  • Individually controlled air conditioning
  • Mini bar
  • Non-smoking rooms
  • Safe
  • Soundproof rooms
  • Telephone
  • Wireless Internet connection
  • Writing desk
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BREAKFAST

breakfast breakfast room The breakfast buffet is served from 8 a.m. until 10.30 a.m. in the breakfast room.

HOTEL FACILITIES

  • Access for disabled
  • Credit card accepted
  • Entire property is air conditioned
  • Entire property is non-smoking
  • Groups welcome
  • Recently renovated
  • Room service - limited hour
  • Wireless Internet connection in the entire property
  • City maps
  • City tour
  • Front desk - 24 hour
  • Front desk - fax service
  • Luggage room
  • Multilingual staff
  • Tourist information
  • Baby sitter
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HOTEL REVIEWS

9.99.9

PERSON Eddy
Young couple
France, Jul 2008

excellent rapport qualité prix pour venise, la chambre était belle et lumineuse, la salle de bains agréable et claire, le petit déjeuner est simple mais correct

9.89.8

HB
Family with older children
Austria, Jul 2008

A nice hotel with relavtively cheap price. It is not that easy to find out, although it is always the case with most hotels in Venice

8.78.7

GF
Young couple
Italy, Jul 2008

Excellent position, very good relationship between price and quality

2.62.6

Yusuf S Muftuoglu
Family with older children
United Kingdom, Jul 2008

What makes a good small boutique hotel? If you say that the cleanliness of the rooms, quietness and central location are important and the rest is not that important, I would recommend this hotel to you. But if you also expect a little of a human face and courtesy from the hotel personnel, kind of a professionality (if not of such a kind at 5-star hotels) and the feeling of security and sophistication, then, this hotel is the place to stay away. Especially if you are going to Venice just for one day (like many other millions of people going there for one day) and a hotel is not just a place to stay but also a safe place to leave your bags until your train or flight, stay away from this hotel - you won't be able to find such a courtesy here, which is a default courtesy in every hotel around the world. Also take your soap and shampoo with you, you won't be able to find in the rooms. And of course, find a good place to have a breakfast, you might be highly disappointed with the one you will find at the hotel. I hope these words tell something about the recent experience I and my family had in this hotel. Such a nice clean, tidy, well designed small building in the very heart of Venice, run by such an amateurish, rural and arrogant understanding... A rare combination. But rarities are around us, no?

8.38.3

Kevin Hull
Young couple
Canada, Jun 2008

Very hard to find. If my daughter was not able to check it out in the daylight we might have had to call someone to come meet us. It is really tucked away off a Campo but that is a lot of it's charm as well. Once we got to the room it really became our oasis in the midst of the hustle and bustle. We went back to the room each day for siesta and could not hear a thing. Also, it is centrally located so once there it is easy to walk to anywhere in Venice. It is especially close to the Rialto market. The bed was comfy and the air conditioning was very welcome. I would recommend this hotel and I would definitely stay there again. One of the best values in Venice.

8.18.1

BS
Family with older children
India, Jun 2008

So we arrrived at the Santa Lucia Station. We bought a 48-hr waterbus pass. We took the waterbus line 1 upto Silvistro. From there, the hotel is a 5-7 minute walk. I suggest you take a print-out of the detailed map to locate the hotel. Finally, we had found spacious rooms on our italian holiday! The rooms were quite cosy and plush. There are 2 nice cafes outside the hotel in a huge square, called Campo San Polo. The hotel is a good, safe place to stay when in Venice. The breakfast could have been better.

7.97.9

BM
Family with older children
USA, Jun 2008

The breakfast was light, but sufficient. Free wireless worked great. We had a late flight and Luca was more than willing to hang onto our luggage until 6pm which was great. One thing, make sure you have very good directions prior to arriving, as Venice is very difficult to navigate.

9.89.8

Sarah Kronawittleithner
Young couple
Austria, Jun 2008

I strongly recommend this hotel. The rooms were such a pleasant surprise with everything you need. The location was perfect, close to the Rialto Bridge and great restaurants. The hotel is rated as 1 star but it seems like a 3 to 4 star hotel with lovely clean and spacious rooms. Breakfast was basic but with plenty to eat.

9.89.8

Lloyd Jones
Mature couple
United Kingdom, May 2008

Small but very welcoming hotel. Well hidden, but directions good, easy to get to from waterbus. Rooms excellent, spotless and cleaned every day. Breakfast good, hours relaxed and informal. Security excellent, keys provided for room, main door and outer courtyard gate. Easy access at all times, ideal for late returns at night. Even at night, Venice struck us as a very safe place to wander around in, saw no crime, had no problems ! A number of good eating places nearby, also snack bars and superb ice cream ! Would recomend this hotel as an ideal base for a visit to Venice. Not far from the Grand Canal, but quiet and peaceful at night.

9.09.0

Cassie Alvey
Single group of girls
USA, Jun 2008

The hotel was in a great location and was a great value for the price. We loved the area and the little shops and resteraunts around it. It was easy to find because Luca sent us an email with great directions. We had come from a cruise ship with lots of luggage, but with the water-bus stop being so close, it wasn't bad at all.

7.57.5

IB
Single traveller
Australia, May 2008

Seems to be operated from remote with housekeeper filling in for reception. Breakfast is sparse by comparison. Accomodation Cost is high but this is Venice???To find go directly from vaparetto through tunnel then lane;turn left at outdoor table area through shop-lined lane,over stepped footbridge,right into square and into lane at top of square where Hotel is tucked in on RHS.Had one night stay.

9.59.5

CF
Mature couple
United Kingdom, May 2008

This hotel is off a lovely square in a quiet location but near all the main sights of Venice. It is a small hotel which has been modernised and our rooms were good with really comfortable beds, efficient showers and quiet air conditioning. We met 2 staff who were very helpful. Breakfast was simple with good tea and coffee. We would return again and will recommend it to friends.

7.17.1

JN
Mature couple
USA, May 2008

Place is difficult to find. Good thing I read a review about what to look for to find the place before going. Breakfast just OK. Quiet except the courtyard was just outside our room and there was loud talk one night. But overall was a good stay.

9.99.9

Julie Cookson
Mature couple
Canada, May 2008

We LOVED this hotel and would highly recommend it. Luca was a fabulous host, with excellent English and very helpful. Location is great as it's so close to Campo San Polo with its thriving local activities, but really quiet. We had a lovely room, large and clean with five windows. The only downside was no internet point, but that was a minor issue.

8.28.2

Mary Sargent
Single traveller
USA, May 2008

This hotel was very accurately described and so I was well satisfied. It has a one star rating, and the flaws come with the rating. The flaws: 1) the front desk was manned only in mornings and when a guest was expected. 2) The room was small and furnished cheaply. But on the plus side: 1) the hotel is quiet and in a good location 2) the mattress is good 3) the bathroom has a big mirror and good light and every thing works well 4) everything is clean 5) there is a convenient reading light and the electrical outlets are also convenient 5) there was ample room to store clothes; shelves and hangers. It would be nice to be in a charming, lovely room, but my experience with charming, lovely rooms is that frequently the lighting and plumbing are bad and things are not so convenient. The hotelier was friendly and cooperative but in a sort of businesslike way; I didn't get any feeling of warmth from him.

8.88.8

GL
Young couple
United Kingdom, Apr 2008

We had a fantastic holiday which was made very easy by the location of the hotel and the very friendly service. The hotel is located through an alleyway which is difficult to find, but obvious if you know where you are looking!

7.97.9

Julia Gregory
Family with older children
Canada, Mar 2008

We stayed at the Acca Hotel for 3 nights in March 2008. Although this was only a one star hotel it was very clean and the room was spacious. Luca was a pleasant host and accomodating enough to keep our luggage after our check out so that we could tour the city before our cruise in the evening.Unfortunately the internet connection did not work with our laptop. The location was very convenient (and Luca's exact directions invaluable). The local restaurants were good. For the price, it was a good base for our family of three.

6.86.8

SL
Young couple
United Kingdom, Mar 2008

Perfectly adequate accommodation in handy location. Rooms were basic but clean, quiet and comfortable. Not that difficult to find if you follow the directions provided and keep a sharp eye out. Very good value. Not so sure about Venice itself! Pizza restaurant in square very good.

9.29.2

JK
Single traveller
Finland, Mar 2008

hidden treasure in the area where you can find good restaurants that have to keep there quality to survey because every turist do not find themselves to the area. I got room with five windows to three direction. the view were not good due to other buildings, but I got plenty of light to my room. For last night got very noisy habitant to next door or the walls are not very well sound proofed. OTher night no poblems

8.28.2

HM

Canada, Mar 2008

Luca was excellent providing info how to get to hotel before arrival. He was also helpful guiding us to the attractions. Hotel location is excellent

9.99.9

Victoria Goldman
Single traveller
USA, Mar 2008

I loved my stay at this hotel. The room and bathroom were very spacious and comfortable. It wasn't a problem for me, but it may be for some people - but the queen-sized bed was actually two smaller beds put together, with queen-sized linens. I guess one complaint would be that the TV didn't have a remote, but that wasn't a big deal! The hotel is located in a little dead-end alleyway, so it was extremely quiet. My room was absolutely silent - I could hear the people in the next room come and go, but that was it. I had a room on the corner with lots of windows, which was nice. Breakfast was simple and repetitive, but yummy and filling - the warm croissants with a jam filling were delicious! It was great to have free wifi in the room - for the most part, it worked perfectly. The door/gate is locked sometimes, as there isn't always someone manning the reception, but that wasn't a problem, as you are given your own keys. The location was great for me - very central, and thus made it easy to explore all areas of Venice, both on foot and via vaporetto. About a five-seven minute walk to the nearest vaporetto (S. Silvestro); seven-ten minute walk to the Rialto. The little street with the hotel was silent, and Campo San Polo was busy but quiet, and was not touristy. It definitely seemed to be occupied more by locals. I stayed here for a week, and the Acca already began to feel like "home." I definitely plan to stay here on my next trip to Venice!

8.98.9

Lungu Andrei
Young couple
Romania, Mar 2008

Very cosy hotel and the rooms are exactly how it looks in the pictures found on the internet.

9.09.0

VS
Young couple
Greece, Dec 2007

7' away from vaporetto stop on foot (no alternative access). Very helpful staff, very clean room and bathroom, stylish furniture and decoration, "family" atmosphere, but no elevator for 1st floor (even though many rooms on ground floor). ADVISE: call in advance if arriving late because reception works only till 13:00. They will be glad to assist. Minor problem in locating the hotel- inside a yard, no outside label.

9.59.5

Marc MOSSENTA
Mature couple
France, Dec 2007

Excellent relationship between price and quality ; ideal location : not to close to the noisy center but not too far ; excellent wellcoming ; good advices ; a nice hotel in the most beautiful city ; we'll go back and in the same hotel

8.38.3

RW
Mature couple
United Kingdom, Dec 2007

Favourite hotel/location was booked up. This was reasonable alternative and satisfied our needs for a 4 night stay. Effectively a basic B&B despite title but good as such. Location is more convenient than may appear - access to Frari, Rialto,etc. easy on foot and vaporetto stop OK only for No.1.

8.78.7

Kevin Cunningham
Mature couple
United Kingdom, Dec 2007

Would not hesitate to go back.Hotel clean and tidy,owner friendly and helpful,well situated but quiet location not far from Rialto,great value for money.No more difficult to find than any other hotel in Venice on your first visit.Much better than its 1 star rating.

1010

Kathleen Spina
Family with older children
USA, Nov 2007

Luca and his wife were fabulous. His coffee & stuffed crossiants exceptional. The Hotel is in a nice central location in Campo San Polo. The directions were very good just further from the boat stop than we thought. We found out on day 2 if you follow the gold signs (approx 15 high on the sides of the buildings), you can find anything. We would definately stay again.

8.48.4

FC
Young couple
Ireland, Nov 2007

We every much enjoyed our stay here,the only slight negative was the first room that we were put in was extremely small however when we asked there was no problem in transferring us to another bigger room next morning,but I would be worried if 2 persons had to spend time in our initial room. The positives were the kind and very helpful manager /owner he was extremely helpful and the location was very central(San Marco) and very quiet apart from the hotel gate which is a bit noisey if you are staying in one of the ground rooms. Overall we had a great stay and in terms of value for money(in Venice) it was excellent.

8.98.9

CK
Young couple
Greece, Nov 2007

Very cozy Hotel deserving way more than the 1 star rating it has ... The only reason it is rated 1* is that you actually do not have a reception all night but you get your own set of keys to the entrance and your room ! Very competent and friendly owner Only a concern if you are disabled as there is quite a distance to the canals and railway station otherwise ... An excellent choice !!

9.99.9

DON BRANTLEY
Gay Couple
USA, Nov 2007

This is a small hotel so there isn't a staff waiting to welcome you at all times. The entrance was locked when we arrived so I pressed one of the buttons. Luca answered right away and came to meet us. The lobby is small but adequate for a small hotel. Breakfast is basic and the coffee is good. There were no disputes with price and I received exactly what was expected. I don't think I could have made a better choice for my visit to Venice. I'm already planning my next trip there and will absolutely stay in the Acca again. Hopefully there will be a room available.

8.28.2

GILLES ROSTAING
Family with young children
France, Nov 2007

Très bonne adresse calme et propre.Le restaurant voisin ( antica birreria) est aussi à recommander.Hotel neuf , personnel efficace et prévenant.

8.78.7

HL
Group
United Kingdom, Oct 2007

A very welcoming hotel, which was easily located using the information sent by them. The hotel is down a side street off a square and was consequently extremely quiet, away from the hustle & bustle & noise, which was excellent. Breakfast was typical continental style with lovely fresh bread! Rooms were attractive with modern en-suite bathrooms - rooms were not huge but had large beds and were perfectly sized as far as we were concerned. The owner was very helpful and spoke excellent English. We can also recommend the Pizza restaurant which is very near to the hotel on the corner!

7.47.4

JH
Mature couple
United Kingdom, Oct 2007

We found our stay at the Acca Hotel was relative to the price. Venice is expensive and the hotel was what we expected for the price we paid. The room was clean and very quiet, the carpet and curtains looked new but the furniture was very old. Breakfast was not very inspiring even by continental standards and not really worth getting out of bed for. However, it is in a great location within easy walking distance of the Rialto Bridge and all the major sights and it also has a really good pizzeria right next door.

6.16.1

CK
Young couple
USA, Sep 2007

The room was a nice size, but was not clean. The bedspread was stained; there were mold stains on the walls in the bathroom and the floor was not clean. The shower was also dirty and did not drain well. There was construction going on all around the hotel, so it was noisy but would have been quiet otherwise. The staff was ok; they let us leave our bags in the lobby early.

8.08.0

Peter Arnold
Young couple
USA, Oct 2007

The Acca Hotel is a very good hotel, especially for the rate and given the location. It's just off of a nice campo with an excellent pizza place around the corner. While quiet, it's just a short walk to the Rialto bridge and not too far from the S. Silvestro Vaporetto stop. I'd stay here again!

8.98.9

SH
Mature couple
United Kingdom, Feb 2007

We stayed 4 nights at the Acca from 8th to 12 Feb 2007, and the hotel lived up to the reviews. Its in an excellent position, quiet, yet only 5 mins walk from Rialto bridge, and 5 mins walk from the No.1 vaporetto stop - the No. 1 stops at all stops along the grand canal. Small, quiet and very comfortable the Acca was an ideal base from which to explore this amazing city. Nearby we would recommend the Osteria Vivaldi and Da Sando restaurants for excellent quality and good value food - less than 5 mins walk along C. Di Mezzo - the main shopping street going towards Rialto Bridge. Also very close by is the Santa Maria Gloriosa dei Friari Church and the spectacularly awesome Scuola Grande di San Rocco - the artwork in which is truly breathtaking - dont be put of by the dimly lit ground floor, the first floor is mind blowing - a real must see !!! Try the Acca - we did and enjoyed our stay immensely.

8.08.0

LC
with a friend
USA, Sep 2007

The hotel was clean and attractive. The location was good, but not as convenient to the Grand Canal as I would have liked. Directions provided were very poor. We spent at least an hour trying to find the hotel. The street is not on any map and none of the local shopkeepers are familiar with it. Get good directions: once you reach Campo San Polo, cross to the far side of the open area and go down a dark, narrow street (Calle Pezzaana). The hotel is on the left. It has a nice courtyard with tables to eat breakfast outdoors. There is a place on the way to the vaporetta stop that is good for dinner. Look for wooden tables with benches out front. There are also shops nearby and you can walk to the Rilto bridge and produce markets in less than 10 minuets.

8.88.8

AD
Young couple
Singapore, Sep 2007

The Acca hotel is a small family run hotel which feels like home. We did have some problems finding the problem through the narrow lanes of venice. The room we were put up was spacious, also the bathroom was clean and spacious. There was also a mini fridge in our room. Breakfast was good with the regular croissant, cereals, juices and some good coffee. we paid 135 euros per night which was reasonable compared to other cities in europe. We will surely like to stay here if we come back to venice.

9.49.4

NB
Young couple
Germany, Sep 2007

Kleines, aber feines, sauberes und stylisches, in einer ruhigen Seitenstrasse gelegenes Hotel mit gutem Preis-Leistungs-Verhaeltnis. Ein liebgewonnenes Zuhause für vier Tage!

7.27.2

Anne Johnson
Mature couple
USA, Aug 2007

As mentioned by other reviewers, this hotel was near impossible to find. Is there a law against signage in Venice? We missed the amenities we had in Milan and Florence such as full breakfast and hotel bar.

1010

Vedran Bajsic
Young couple
Croatia, Aug 2007

It's really an excellent hotel centric located in the hart of Venice. Friendly staff, clean, great service. It is amazing that Acca has only 1 star. Most of the 3 stars or even 4 stars hotels don’t have such quality. If you are not in search for pulls, fitness-centre, restaurant or a bar in the hotel, Acca is the right place for you. You will feel just as at home and they will provide you your own entrance key to go and come back as you wish. Acca is the best value for your money.

8.18.1

BT
Young couple
Spain, Aug 2007

Lo mejor del hotel Acca es su situación, en una zona tranquila, junto a una plaza en la que por la noche se reúne la gente del barrio, y a unos diez minutos a pie del puente del Rialto. En las proximidades, San Rocco y Santa Marghetira, agradables y animados para paseos nocturnos. Buenos restaurantes. Nuestra habitación era pequeña pero muy bonita. El desayuno bien. La atención muy discreta y eficaz.

9.69.6

MG
Mature couple
Ireland, Feb 2007

Excellent location, beautiful room, Luca was extremely friendly and helpful. Only disappointment, was a shame we could not get a cup of tea or coffee at the hotel in the evening!

8.78.7

Maria-Leticia Bravo
Group
USA, Jul 2007

Acca Hotel is centrally located. You are close to Rialto Bridge, shopping, and San Marco. I suggest getting the unlimited vaporetto pass to travel around Venice if you don't want to walk around.

9.09.0

Alexandre Lespineux
Mature couple
Belgium, Jul 2007

Il signore Luca is very sympathetic. You're not far form Rialto or San Marco... Perfect and very quiet.

8.48.4

Derrick Watrud
Young couple
USA, May 2007

Great place! I just loved how it was so close to places, but was still in a quiet area. The rooms were very good size and looked newly refurnished. The pizza place around the corner was excellent and we frequented it a few times during our stay. The owner was there to great us on check-in and was a really nice guy. The detailed directions we received from Luca got us there with zero problems( very short walkfrom San Silvestro stop). No problems at all during our stay and I would recommend it to anyone.

8.68.6

RG
Young couple
Germany, Apr 2007

very friendly, very clean, quiet, standard of rooms is at least like 3-star-hotel, no complaints, absolutely recommendable

8.48.4

Corinna Schmitz
Not Specified
Germany, Mar 2007

very nice hotel, quiet and close to vaporetto line 1. I was missing some real coffee for breakfast, since our lovely host served only nescafe-which I thought was unusual for a place like italy. I would not recommend this hotel for an elderly person who is maybe even slightly handicapped-there are no places in the bathroom and shower where you can put shampoo or soap or things, so you need to put everything on the floor or in the bidet. Apart from that, we enjoyed our stay in this lovely clean hotel.

9.49.4

GK
Family with young children
Germany, Dec 2006

Great little hotel. We would defintely stay there again. The location is fantastic. It's in the San Polo - minutes away from the Rialto bridge; not far from a water bus stop. The area is lovely; great little shops & restaurants - and less pricey than the San Marco's area. The room we stayed in was quite a small but not an issue for us even though we has a toddler with us. We were offered a bigger room for our second night but we deemed it unneccessary for such a short stay. Luca, the proprietor, was a lovely chap and great source of information before and during our stay.

9.49.4

Robert Bowes
Mature couple
United Kingdom, Dec 2006

a very welcoming hotel in central location our stay was excellent mr.r.bowes

HOW TO REACH THE HOTEL

By car
From Piazzale Roma, where guests can leave their cars, take the vaporetto line 1 and get off at San Silvestro stop (around 25 minutes), then walk in direction of Campo San Polo for around 5 minutes.

By train
From Santa Lucia railway station, around 1 km away, take vaporetto line 1 and get off at SAn Silvestro stop, then walk in direction of Campo San Polo for around 5 minutes.

By airplane
From Venice Marco Polo airport, you can choose to take a water taxi leading you directly to the hotel. It will take around 35 minutes and the cost is around €80,00. Alternatively, you can take the public bus line 5 (leaving every 30 minutes) to Piazzale Roma and then change to the vaporetto line 1 and get off at San Silvestro stop.

HOTEL POLICIES

METHODS OF PAYMENT
Venere.com does not debit your credit card for your reservations. You will be asked to insert your credit card details which will be sent to the property only as a guarantee of the reservation. The bill will then have to be settled directly at the hotel. In case your chosen hotel needs a deposit, this information will be included in the "Cancellation policy" section and the deposit will have to be settled directly with the pre-selected property. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE".

CHECK-IN & CHECK-OUT
Check-in: the rooms are available at anytime after 1 p.m.
Check-out: it is necessary to leave the rooms not later than 11 a.m.

INCLUDED/NOT INCLUDED IN THE PRICE
Use of the Internet Point is subject to an extra charge to pay by credit card.
Breakfast is included in the price.

CANCELLATION POLICY
In case of no show or late cancellation first night will be charged
You may cancel your reservation without penalty up until 3 days before your arrival date, by accessing the Your Reservations page. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE".