Hotel Garden - Siena

Average rating:  8.2

Guest type: Mature couple

stayed in Sep 2007

Breakfast staff and breakfast itself did not meet the otherwise good standard

Guest name: DA, United Kingdom

Average rating:  8.3

Guest type: Single traveller

stayed in Dec 2007

No porter available. This is a problem, not for me that I was alone, but I saw families in difficulties

Guest name: PF, Italy

Average rating:  9.2

Guest type: Mature couple

stayed in Oct 2007

Not as far from the centre of town as it might appear. Very good hotel and excellent value for money. Free onsite carparking a bonus over most hotels in Italy.

Guest name: Glen Smith, Australia

Average rating:  9.1

Guest type: Not Specified

stayed in Oct 2007

Nice hotel; rooms, setting and restaurant all good. Very nice grounds. Don't fight with the traffic in Siena - get the No 1 bus outside the hotel, but buy a ticket before in the little shop on the opposite side of the road to the bus stop.

Guest name: Malcolm Andrew, United Kingdom

Average rating:  7.7

Guest type: Single traveller

stayed in Oct 2007

pool was closed which was disappointing. Best buffet breakfast of my whole trip. Taxi from train was 7.5 Euros but 10 returning to train even with less time and traffic due to start fee. Gorgeous view from common decks Charge for Internet a bit much

Guest name: SS, Canada

Average rating:  1.9

Guest type: Family with young children

stayed in Sep 2007

Terrible room for a 4 star,it was a 2 star room.Grounds were very nice. We stayed only one night and left.

Guest name: Jeffrey Berman, USA

Average rating:  9.4

Guest type: Not Specified

stayed in Sep 2007

This is a beautiful hotel, however, as noted by others, it is not a 20 minute walk from the center of Seina. It is 20 minutes to the gate at the edge of the center, however then it is another 20 minutes to Il Campo. So great if you have a car, not so great if you don't. You can take a taxi and I think there is bus service, but we did not investigate that. After our first treck into town, we drove in and parked at the Fortenza lot.

Guest name: MC, USA

Average rating:  3.2

Guest type: Mature couple

stayed in Sep 2007

The room was very small and it dit not deserve a 4 stars rating. It was not very clean. There were stains in the bidet and sink that should have been cleaned. A four stars hotel should present a very clean and set room. However the dining room was very good and the garden beautiful. The view of the city was good.

Guest name: VP, Canada

Average rating:  10.0

Guest type: with a friend

stayed in Sep 2007

This is a wonderful property. We took the bus into the traffic of the city and enjoyed the quiet of the hotel afterwards. Perfect!

Guest name: LM, USA

Average rating:  4.4

Guest type: Mature couple

stayed in Sep 2007

We were very disappointed with our room which I would not grade 'Superior Double' in a 4 star hotel. It smelt of smoke, wallpaper was hanging off the wall, a bedside light did not work, most of the woodwork needed repainting, the bathroom tap/shower fixture did not work properly and there were no bedside carpets.

Guest name: RP, United Kingdom

Average rating:  6.2

Guest type: Family with young children

stayed in Sep 2007

The location and view from the main hotel building is great. There is a garden, and it is lovely. Pool looked good, though didn't have time to use it. The room we were in was in an annex, and the room was not particularly clean, or very nice. It looked like perhaps rooms in the main building were nicer.

Guest name: RK, USA

Average rating:  9.1

Guest type: Not Specified

stayed in Aug 2007

Good hotel, like a college dormitory.

Guest name: LD, USA

Average rating:  0.5

Guest type: Family with young children

stayed in Aug 2007

regarding to the prices it is very expensive and the staff is really not nice .. the bedroom was awfull , the smell inside was horrible and the floor really durty .. the bathroom was not clean and smell bad ..the staff was not concerned by all theses details and didnt pay attention ...

Guest name: Catherine Herment, France

Average rating:  7.8

Guest type: Family with older children

stayed in Aug 2007

This hotel pleased my teenage children enormously because of the clean, sunny pool and terrace dining for breakfast and dinner. However, my husband and I had no idea that the charming old villa hotel had developed several new, less charming buildings. Our room in one of these buildings was spacious but ugly and cheap-looking, though it did feature a pleasant, private patio. The expansive hotel layout has compromised services. With no bellhop, I fell in the process of dragging my suitcase down an unfamiliar path with an odd step here and there. Pool, dining, and happy children were pleasant assets.

Guest name: Anne Mackin Krieger, USA

Average rating:  7.9

Guest type: Mature couple

stayed in Jul 2007

That was my first expirience with Garden and it was very good....nice inviroment,nice people,well done !!!

Guest name: MN, Italy

Average rating:  6.8

Guest type: Family with older children

stayed in Jul 2007

The personell, especially waiters were grumpy, uninterested and seemed totally unhappy about there job. Reception and cleaning staf hardly greated you and you could see they had to make an effort to be polite and pleasant. Waiters did not consider you or help you; you had to work hard to get there attention, especially mornings. Dinners were badly organized and you felt that you were in their way. But placing,surroundings, view, Siena and Tuscany are adorable. The hotel do not seem ready to accomodate people who wish to stay several days - as myself.

Guest name: Erik Buchmann, Norway

Average rating:  5.5

Guest type: Mature couple

stayed in Jul 2007

The first night we have had a room with the air conditioning system out of order and we can have a new room only the second day

Guest name: Jean-Marie BRUN, France

Average rating:  7.8

Guest type: Family with older children

stayed in May 2007

This hotel is located in a beautiful garden. The view from it's terraces is very nice. The staff was friendly and helpful, and recommended great restaurants. We booked a triple bedroom, which was way too small, so we asked to get an extra bedroom. They were very acommodating and adjusted the price to our satisfaction. If you are driving this is the perfect location, since there are plenty of parking spaces, and the hotel is easy to find. The taxi service to go to the old center of Siena was very efficient, and much easier than driving with our own car, since it's impossible to park in town. Overall we enjoyed our stay there and would stay there again.

Guest name: NORMA VON AMMON, USA

Average rating:  7.7

Guest type: Mature couple

stayed in May 2007

On the web-page, there was no clear indication that the hotel has a main building and supplementary buildings, and therefore one did not know beforehand that the room would be in a supplementary building.

Guest name: Peter Rodinger, Spain

Average rating:  7.2

Guest type: Mature couple

stayed in May 2007

Just pleasure.

Guest name: JC, USA

Average rating:  2.4

Guest type: Mature couple

stayed in Apr 2007

Check-in, although friendly did not allow any of the guests to access a room prior to 14.00 hours. When actually checked in at 16.00 hours (our choice) we were directed to a room (in annex), unaccompanied,the room was in the condition left by previous occupants - uncleaned andd smelly. Another room was found in the main building, supposedly more expensive, small and smelling strongly of cigarettes. Bathroom clean but shower base took more than 10 minutes to clear after 1 use! Restaurant and food poor - service competent and friendly.

Guest name: John Matthews, Italy

Average rating:  8.5

Guest type: Gay Couple

stayed in Apr 2007

Beautiful property!

Guest name: CS, USA

Average rating:  9.2

Guest type: Family with young children

stayed in Apr 2007

+ Great surroundings, quiet rooms, good breakfast. - Strong potential for improving staff service levels: The hotel charged us EUR 5 extra for two small glasses of Orange juice requested during breakfast without first informing us about the cost, service personnell appeared stressed and unattentive, and the male receptionist appeared unfriendly and impatient at check-in

Guest name: Martin Nagell, Italy

Average rating:  9.4

Guest type: Mature couple

stayed in Sep 2006

We returned to this hotel for the sheer delight of the the hotel and the restaurant in the hotel! The service is impeccable, the staff-so hospitable, and the food- DELICIOUS! A MUST stay for anyone for visits Sienna!

Guest name: Marcia Corbett, USA

Average rating:  8.6

Guest type: with sister and friend

stayed in Sep 2006

A little out of town, but very easily accessible by bus (once you know the route!), taxi (a very easy system for booking cabs into town, tho taxis can sometimes be hard to find in Siena centre for return to hotel at busy times) and on foot. Fantastic grounds, spacious and relaxing public spaces, great breakfasts and good staff. Some reports have described some staff as stand-offish, and I can see why an inexperienced or fussy traveller might draw that conclusion, but we thought they were fine, on the whole, especially if you talk to them as people. And the barman is absolutely one of the hotel's chief attributes, he's friendly, funny and goes out of his way to help. We loved him! Try to get a room in the main building rather than the annexes (where they seem to put tour groups), the main building is quieter and more characterful. You feel like you're living in a villa. The terrace is a great place to have breakfast and a lingering evening drink (and plentiful free bar snacks). Very relaxing. We were there for four days and will use it as a base again. Provided you're not trying to travel on a Sunday, you can also easily get to other places like San Gimignano, Florence, Pisa,Monteriggione, or Arezzo by public transport from Siena. Don't bother with the San Gimignano wine tour offered by the hotel, you'll just be pressured into buying wine more expensively than you'd like (although our guide, Britta, was very nice). We used the tour as a way to get to San Gim because Sunday transport was difficult, but we were rushed as the main focus of the day was the winery (and its attendant commercial pressure). Go to San Gimignano - and other places - independently, and spend as much time there as you'd like! On the whole, The Garden was a delight. My sister loved the swimming pool!

Guest name: Mary Wright, United Kingdom

Average rating:  8.7

Guest type: Mature couple

stayed in Aug 2006

bon rapport qualité prix bel hotel au charme vieillot dans un grand parc de verdure,calme, en ville dominant sienne .le centre ville n'est pas si loin que cela à pied (20-25 mn) et la ballade n'est pas si désagréable que certains le disent. Le restaurant le soir , sous les tonnelles face à sienne illuminé est tout à fait correct.si disponibilité ne pas hésiter à demander le surclassement dans le batiment principal.En conclusion c'est un hotel que je conseille

Guest name: Loic Gouello, France

Average rating:  7.9

Guest type: Family with young children

stayed in Aug 2006

The Garden Hotel is generally good. I was a bit dissapointed that we were put in a separate building which didn't look or feel as good as the main hotel building, the staff were friendly and tried to find us a better room but couldn't. Breakfast room and terrace are absolutely fantastic, and the food was good too. Parking was ample and comfortable. I forgot my camera battery and charger in the room, but the kind staff found it and sent it to me after few days to Garda!! (Thanks, Massimo!)

Guest name: MA, United Arab Emirates

Average rating:  9.7

Guest type: Family with older children

stayed in Jun 2006

This is a lovely, peaceful hotel. The rooms were very nice, the staff was efficient and the food at the hotel was great! I would recommend this to others.

Guest name: Don Fehrman, USA

Average rating:  8.6

Guest type: Heterosexual Couple

stayed in Jun 2006

A very nice hotel with a country atmosphere but within (long) walking distance of Sienna's city center. The charge for internet access is a turn-off, but otherwise, no complaints.

Guest name: GE, USA

Average rating:  9.8

Guest type: Heterosexual Couple

stayed in Mar 2006

We were surprised at how nice it was. We will stay there again.

Guest name: DN, USA

Average rating:  9.7

Guest type: Heterosexual Couple

stayed in Oct 2005

Nice hotel. Very American oriented....Nice gardens, view of siena...

Guest name: Oscar A. Gonzalez M., Venezuela

Average rating:  9.8

Guest type: Family Group

stayed in Nov 2005

Hotel très agrèable, un peu en dehors de la vieille ville (5mn en voiture). Excellent petit déjeuner et chambres spacieuses et très calmes.

Guest name: MM, Italy

Average rating:  4.4

Guest type: Heterosexual Couple

stayed in Nov 2005

Se potete non prenotate una standard double. Assolutamente poco confortevole, arredamento cheap, bagno bunker e datato, rumorosità inaccettabile tanto da provare disagio nel sentire tutto ciò che accade nella stanza vicina. E tutto ciò al "modico prezzo" di €.100,00 per notte. Fate vobis.

Guest name: CD, Italy

Average rating:  9.1

Guest type: Single corporate traveller

stayed in Oct 2005

the photo on the internet was not representative of the room I was given however when I questioned the staff on this matter I was moved to a room which was similar to the photo presented. The staff were very helpful and I will stay there again.

Guest name: JP, Italy

Average rating:  8.0

Guest type: Heterosexual Couple

stayed in Oct 2005

We chose this location based on being outside of the historical city in order to park our rental car. Turned out to be a nice place. Approx 10-15 min walk to the closest gate entrance into downtown. The views from the hotel were great - very typical Tuscan countryside. We would stay there again if we had a rental car, if not, then we would find something in the city center.

Guest name: Alvaro Hernandez, USA

Average rating:  7.1

Guest type: Heterosexual Couple

stayed in Oct 2005

The hotel is too expensive in relation of what offered. Probably this hotel is better during summer and for tourist that spend time in the hotel, but during autum, when the swimming poole and the gardens are not useful, I strongly suggest to get and hotel closer to the city walls.

Guest name: HM, Italy

Average rating:  9.3

Guest type: Heterosexual Couple

stayed in Sep 2005

I recommend this hotel to tourists who want to stay leisurely in Siena. The hotel is located 30-minute walk from center of Siena. But it's enjoyable to walk through the medieval street. From the terrace one can see the Torre del Mangia. The hotel room is modernly furnished. I enjoyed reading books beside the beautiful pool of the hotel for couple of hours. The front desk showed us great hospitality. He managed to find our taxi to the station when there was no taxi available at first. I want to stay at this hotel again.

Guest name: HS, Japan

Average rating:  7.2

Guest type: Not Specified

stayed in Sep 2005

If you would like to have a dinner at hotel, I would recommend to book before check-in. As for me, I checked in about 5 o'clock and tried to book a table for two, however the earliest time I could get was 9 o'clock !!!

Guest name: Yumi Takahashi, Japan

Average rating:  9.9

Guest type: Single leisure traveller

stayed in Sep 2005

Very, very nice hotel. A bit remote for the person without a car (not able to walk to any shops or restaurants) and the hotel dining room was terrible - poor selection and terrible food in the evening. Breakfast okay. I would recommend this hotel however. Very lovely, nice rooms (we had 3 single rooms) and capable and helpful desk staff.

Guest name: MM, USA

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Sep 2005

Didn't realize that standard rooms were not in the "main house" that was pictured on the web site. We were in an adjacent building located elsewhere on the property. Still, the accommodations were clean, albeit dormitory like. The staff was very helpful in arranging a wine tasting tour, which we thoroughly enjoyed.

Guest name: Shannon Durham, USA

Average rating:  10.0

Guest type: Heterosexual Couple

stayed in Sep 2005

This is a beautiful hotel. Surroundings are just unbeliveable. Tennis courts and pool were an added surprise. Staff and resturant were wonderful. Would stay there again and would recommend this hotel to anyone who wants to visit Siena.

Guest name: Mary Ann Eurenius, USA

Average rating:  4.5

Guest type: Heterosexual Couple

stayed in Sep 2005

This property is completely misrepresented. We were shown two different rooms, both looked like college dorm rooms. Decorated terribly. We booked this 4 star hotel expecting it to look like the picture on Web Site. What a joke. The staff were pleassant and the breakfast was very nice. I would call this a 2 or 3 star hotel until they can do something about the dorm rooms. These dorm rooms were not what were presented in Web the Villa was what you thought all the rooms and building were about.

Guest name: Howard Levin, USA

Average rating:  9.8

Guest type: Family Group

stayed in Sep 2005

This place was really facinating! We were there for a wedding and as it was our first time in Siena we found the staff to be extremely helpful. They were especially friendly with most speaking English. They catered to all our needs. The grounds, rooms, staff, dining room, swimming pool and other amenities were terrific. We would return in a minute!

Guest name: John A. Dixon, USA

Average rating:  9.7

Guest type: Heterosexual Couple

stayed in Sep 2005

After carefully reading previous reviews, we selected this out of town Hotel for a short holiday in September 2005. We were not disapointed, the Hotel was every bit as good as the earlier reviews had stated. We were fortunate to be allocated a room in the main building on the first floor, which had great views from the bedroom over the city. The Breakfasts were superb, and the staff were helpful. The Hotel Bar had the most extensive range of nibbles that I have ever seen (over 20 different types), and the prices were no more expensive that the bars in Siena itself. The Hotel is however, at least 30 minutes walk to the City walls, OK if the weather is fine, but not so good if it's raining. However there are frequent local buses running from the main road outside the Hotel into the city. Bus tickets can be purchased from the Hotel reception. If visiting Siena again, I would definately stay again at this Hotel Taxi fare to/from the Railway station was 9 euros

Guest name: RB, United Kingdom

Average rating:  9.9

Guest type: Heterosexual Couple

stayed in Sep 2005

We thoroughly enjoyed our stay at Hotel Garden. The staff were wonderful, the view from our room (we stayed in the older building) was breathtaking, and the breakfast kept us going for a good part of the day. In addition, the lcoation was perfect. Very close to the highway, and yet less than a 30-minute walk to the Campo. I would not hesitate to stay there again.

Guest name: Russell Barnett, USA

Average rating:  3.4

Guest type: Heterosexual Couple

stayed in Sep 2005

Hotel was full and we were placed in what seemed to be a prefabricated building with very cheap fittings. The staff seemed generally unable to cope with the numbers of guests while the management ignored queues at reception. Nice pool and view shame about the rest!

Guest name: Terry Money, Spain

Average rating:  8.2

Guest type: Not Specified

stayed in Sep 2005

it was a magic holydays for us... and the garden was the right location for our stay!

Guest name: Giulia Barani, Italy

Average rating:  8.9

Guest type: Heterosexual Couple

stayed in Sep 2005

We really enjoyed our staff at hotel Garden primarily because of their facilities. They have a great bar and outdoor sitting area with excellent views of Siena. We are Americans and we were able to meet many wonderful people from around the world in the bar/ourdoor sitting area. This was a huge plus for us! The pool area is nice as well. The breakfast buffet was excellent. The staff were helpful and multi-lingual. We had a very hard time finding the hotel on our arrival date even though we had specific directions. The hotel is a 4-star hotel; however, we felt it was a lower end 4-star since it was beginning to show wear and tear. Despite this, we would definetly stay in hotel Garden again.

Guest name: DK, USA

Average rating:  9.5

Guest type: Not Specified

stayed in Sep 2005

Lovely hotel and would stay again. Our room was in the Casa Bianca which, although very clean and well maintained, had brown plastic moulded furniture so had no character at all. I believe rooms in some of the other parts of the hotel are much more homely. Needs a walk through modern Siena to get to the city walls or you can catch a bus for 90 cents.

Guest name: CW, United Kingdom

Average rating:  9.6

Guest type: Not Specified

stayed in Sep 2005

The Garden was a wonderful hotel. It was clean, beautiful surroundings, excellent breakfast with numerous choices for all tastes. The staff was friendly, helpful, and epitamised customer service. We (party of six) were sorry that we only had 2 nights and 3 days to spend in Sienna. We all would return to the Garden Hotel and spend more time in the area.

Guest name: Walter Brown, USA