Best Western Hotel du Vieux Marché - Rouen

Average rating:  8.0

Guest type: Single traveller

stayed in Jan 2008

Nice and clean hotel, in the center of the city, close to a lot of restaurants. I suggest it.

Guest name: Matteo Vecchiato, Italy

Average rating:  8.4

Guest type: Young couple

stayed in Oct 2007

Unfortunately, my stay at this hotel was shorter than i would have liked, but it was perfect for what i wanted. The rooms, although a little small, were beautiful and exactly as shown on the internet. The view was perfect, Notre Dame was in our day and night skyline, with old buildings in our foreground.....veryromantic.

Guest name: Steven Mc Donald, Ireland

Average rating:  5.3

Guest type: Young couple

stayed in Aug 2007

A mid-price hotel with mid-price features - smallish, very ordinary but clean rooms. Plus point is its location and parking facilities - right in middle of old town. Minus is the majority of front of house staff, who really could not be bothered. Costs nothing to smile yet smiles were few and far between. We were lucky and got our room straight away (arriving at about 4pm) although we'd booked a non-smoking room and were given a smoking one. Two other couples had been hanging around for 2 hours already as housekeeping could not turn round the rooms in reasonable time, so we took what we could get! The (only) lift was broken so it was hard to get luggage up and down the stairs - presumably only a temporary problem. At the end of the day you get what you pay for, but it would've been a much better experience if staff were more friendly and helpful.

Guest name: Marie Power, United Kingdom

Average rating:  6.7

Guest type: Young couple

stayed in Aug 2007

Great location although some people may find the car lift to the underground garage quite challenging! Very central for bars and restaurants.

Guest name: Lesley Mason, United Kingdom

Average rating:  8.6

Guest type: Single traveller

stayed in Jun 2007

The hotel is very well located in a quiet area within walking distancve of all the main monuments, and right next door to an outstanding restaurant.

Guest name: AS, Canada

Average rating:  9.9

Guest type: Young couple

stayed in May 2007

I have particularly positive things to say about this hotel. Firstly it is right in the historic centre and central to everything. Also they have a parking garage which is splendid as parking is difficult in medieval lay-out towns. There are plenty of options for dinner and the Jeanne d'Arc memorial is just outside the door. We met my parents here on the first day of a joint trip and they arrived 5 hours earlier and checked in. When we arrived and I was shown our room, which was beside my parents, my first thought was that my 6 foot 3 inch husband would not fit in the bed which was clearly between a single and a double. I went right to the desk and asked if there was a roome with a bigger bed. With no problems they moved us right away into a much better room with a bigger bed and a beautiful view - I suspect a much more expensive room though they did not charge us anymore. I must say my parents had a normal double/queen bed. The initial room we were given was set up as a wheel-chair access room which I think explains the smaller bed - to allow more space in the room from which to access the bed. Breakfast was absolutely fantastic - a great buffet with lots of options. Often in Normandie breakfast will be croissants, baguette, yogurt, jam and coffee/hot chocolate.

Guest name: Neyir Urminsky, United Kingdom

Average rating:  8.3

Guest type: Mature couple

stayed in May 2007

We had not been to Rouen for many years. The hotel is brilliantly located for visiting many of the most interesting places in this historic city. We had a very enjoyable short break and would recommend the hotel, city and region.

Guest name: Lizzie Potts, United Kingdom

Average rating:  8.0

Guest type: Single traveller

stayed in May 2007

A lovely spot situated in the heart of the old town. Nice friendly bar and a good varied breakfast. Great value and a nice experience.

Guest name: VT, United Kingdom

Average rating:  6.0

Guest type: Single traveller

stayed in Dec 2006

very poor facilities

Guest name: JR, France

Average rating:  8.8

Guest type: Mature couple

stayed in Aug 2006

The hotel is situated just off the main tourist square and is in an ideal situation. The square also has a number of good restaurants and bars serving quite late and to a high standard. The hotel has its own safe parking which is a blessing in this busy city. We thought that all receptionists were a credit to the company and would certainly book again.

Guest name: Frederick Robinson, United Kingdom

Average rating:  6.8

Guest type: Not Specified

stayed in Aug 2005

The best thing about this hotel is the location. Breakfast was not included in the price, but didn't look very appetising. We bought bread and croissants from the local bakers & fruit from the market. Our room & bathroom were extremely small. The bathroom had some damage; it could do with renovating.

Guest name: Natalie Lyons, United Kingdom

Average rating:  8.5

Guest type: Heterosexual Couple

stayed in Jul 2005

A good, clean, comfortable hotel, easy to find and within the old quarter of Rouen.

Guest name: James Carter, United Kingdom

Average rating:  6.9

Guest type: Heterosexual Couple

stayed in May 2005

Excellent location. Staff very helpful. However rooms only average.

Guest name: DE, United Kingdom

Average rating:  6.8

Guest type: Couple with children

stayed in Apr 2005

An excellent position, right in the centre of Rouen. Staff are helpful and friendly. Rooms, decor, etc, all fine - rooms need a proper dusting though! Car parking charges seem very reasonable, but charges for breakfast are very high. Otherwise a good venue.

Guest name: Richard Frost, United Kingdom

Average rating:  9.0

Guest type: Gay Couple

stayed in Oct 2004

We couldn't have asked for a better location the staff were very helpful and friendly. We would definitely return to the hotel on another visit. They did have a problem with their underground garage lift so it was out of use at the time.

Guest name: SV, Belgium

Average rating:  6.1

Guest type: Not Specified

stayed in Oct 2004

Although we had a good time in Rouen, and the hotel was basically vey nice, there were some flaws in the quality of the room. In the bathroom, the paint was peeling off the ceiling, a bulb needed replacing and the shower handset could not be attached to the wall because of a broken fitting. I reported these at the time. Also, although it was a double room, there was only one extra pillow provided.

Guest name: Anthony Pryce, United Kingdom

Average rating:  6.4

Guest type: Not Specified

stayed in Sep 2004

location was excellent although adificult to get to. Front desk staff were excellent, most helfull in every way.

Guest name: KA, United Kingdom

Average rating:  6.4

Guest type: Not Specified

stayed in Sep 2004

location was excellent although adificult to get to. Front desk staff were excellent, most helfull in every way.

Guest name: KA, United Kingdom

Average rating:  6.4

Guest type: Gay Couple

stayed in Sep 2004

I had mistakenly made a reservation for the next day. WE needed 2 rooms and only 1 room was available. The desk person made several calls to get alternate accomodations for us. Thanks to him. Jim Hembree

Guest name: James Hembree, USA

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Sep 2004

very pleasant hotel - superb location for the old town. Secure off street parking a bonus. would recommend to anyone.

Guest name: Mike Thomson, United Kingdom

Average rating:  8.4

Guest type: Couple with children

stayed in Aug 2004

Albergo in ottima posizione, personale veramente gentile e sempre a disposizione le camere sono buone... il nostro soggiorno è stato piacevole considerando che siamo partiti con una bimba di nove mesi!!

Guest name: Annalisa Caruso, Italy

Average rating:  9.7

Guest type: Not Specified

stayed in Jul 2004

Central location, good accommodation, welcoming staff all at an excellent price.

Guest name: Terry Campbell-Bell, United Kingdom

Average rating:  7.9

Guest type: Group of friends

stayed in Jun 2004

Excellent location right in the centre of Rouen a little difficult to find by car.

Guest name: Debbie Ashby, United Kingdom

Average rating:  8.6

Guest type: Not Specified

stayed in Apr 2004

Excelent location. Very good price/quality. A bit difficult to drive in if you come by car.

Guest name: Oscar Dagnone, United Kingdom

Average rating:  9.5

Guest type: Couple with children

stayed in Aug 2003

The most perfectly located hotel in Rouen. Clean, comfortable, quiet and a good breakfast. Rooms just about big enough - all in all highly recommended (as is the booking system).

Guest name: AP, United Kingdom