Hotel Domina Roma Capannelle - Rome (self-classifiedThere is no official body operating a star rating scheme for accommodation in this city and therefore this hotel has been classified by the property itself.)

Average rating:  7.9

Guest type: Mature couple

stayed in Feb 2008

The shuttle services to Ciampino Airport were started to late in te morning and stopped to early in the afternoon (evening. The free shuttle service to the city center was only gooing to the Undergroung station Cinecitta and not to the the center and not frequently enough.

Guest name: Albert Weyns, Belgium

Average rating:  5.2

Guest type: Group

stayed in Jan 2008

If you want to go to Rome and be stuck in your hotel, this is the right hotel for you! The night before check-in I called the hotel to obtain directions from the airport. The staff person explained to me that I need to take the train into the center of the city (Termini) and then take the metro to a particular stop. The metro stop is significantly far from the hotel (10 eu cab ride.) The hotel supposedly offers shuttles from the metro but the last shuttle is at the ridiculously early time of 6:00 pm!!!!! Given my flight arrived at 5:30, there was no way I would reach the metro stop in time to take the shuttle and so the hotel person told me to take a cab. Once I arrived at the metro stop, it was very obvious that I was in the middle of a residential area and of course there were not only no cabs waiting but there were no cabs (available or not) driving by!! I called the hotel for help and they were useless. They they told me that I could take a bus but they could not explain how to get to the bus stop or which side of the street was the right direction to the hotel! I asked them to send me a cab and they couldn't because they didn't know where I was! So, their "brilliant" suggestion was for me to call a cab and somehow explain where I am even though I didn't know any more than what I had told the hotel about my location! I was furious!! Lucky for me at about this time one cab ended up driving by and stopping. So, finally after 3 hrs, I arrived at the hotel! Once there I found out more about their insufficient shuttle... As I was in Rome for New Year's I neeed to be able to get back to the hotel late in the night. So, I was told that the metro would run until 2:00 am that night but... there would be no shuttle from the metro of course! Imagine this... at 2:00 am you arrive in the middle of a residential area and you hang out on the street hoping that some available cab drives by?!!?! On top of this, since the hotel was in the middle of a bunch of apartment b

Guest name: RT, United Kingdom