Hotel Milton Roma - Rome

Average rating:  5.1

Guest type: Gay Couple

stayed in Oct 2007

HOTEL MUY LIMPIO Y CONFORTABLE PERO LA HABITACION MUY RUIDOSA,COMO SI ESTUVIERAS EN MEDIO DE LA CALLE. EL DESAYUNO MONOTONO Y REPETITIVO, 5 FUENTES DE FRUTA DE LAS CUALES 1 FRESCA Y LAS OTRAS 4 DE BOTE EN ALMIBAR (NO LO HABÍA VISTO EN MI VIDA, LA BOLLERÍA TODA DEL CONGELADOR, EL CAFE DE MAQUINA DE HOSPITAL Y EL ZUMO DE SOBRE:INADMISIBLE EN UN HOTEL DE CUATRO ESTRELLAS Q TE COBRA 200€ X NOCHE. LA UBICACION EN UNA ZONA TRISTE NO ES CENTRICO PERO ESTA BIEN COMUNICADO.

Guest name: SR, Spain

Average rating:  7.9

Guest type: Single traveller

stayed in Oct 2007

not in a great area - that is, a poor side of town , but the hotel itself is great - right beside a metro station too which is useful

Guest name: Adrian Murphy, Ireland

Average rating:  6.5

Guest type: Young couple

stayed in Jul 2007

Somos una pareja de Granada y hemos estado en Roma de vacaciones, siendo nuestra primera estancia en la ciudad. Nuestra impresión general respecto al hotel ha sido bantante buena. Lo más positivo los desayunos y la atención del personal, y los aspectos más negativos que la estación de metro que hay frente al hotel está cerrada por obras desde hace un buen montón de tiempo y probablemente le quede otro tal para que la reabran, con lo que el regreso al hotel tras la cena, si era ya un poco tarde, suponía una buena caminata al estar un poco apartado; la habitación, en la primera planta, no estaba bien insonorizada y los bajantes no dejaban de sonar, además del tranvía nocturno que producía cierto nivel de ruido (dormir = tapones). En definitiva, un buen hotel en el centro de Roma aunque un poco desviado al sureste: la ventaja es que está a poca distancia de Termini y la desventaja los desplazamientos para ir a otras zonas del centro (piazza Navona, Spagna, Venecia...)

Guest name: Juan Ramon Lopez Sanchez-Huete, Spain

Average rating:  8.8

Guest type: Young couple

stayed in Jul 2007

The hotel has a relatively good location, you can still walk from the Roma Termini (around 15 minutes). Though the metro station Manzoni was still closed by July 07, the next closest metro Vittorio E. is about 5 mins away. Could get be a little noisy since the hotel is located next to a main road. The staff was very helpful with turist information. Though internet was not free, and the hotel TV did not have very clear picture.

Guest name: Ye Larsson, Sweden

Average rating:  6.1

Guest type: Single traveller

stayed in Jun 2007

I had stayed at this hotel before, so knew what I was coming back to. Now I have had the opportunity to compare it to other hotels in Italy I don't think it's quite as good as I once did. Rooms are very small and you can get better value for money elsewhere. I don't however want to put this hotel down too much. The staff are always pleasant and the service given is good. It's worth noting that breakfast is extra. I was a single traveller and paid more per night for the room than I did in Venice, Florence or Naples. All the other hotels were better quality and in each of these other hotels I did get a double room.

Guest name: ML, United Kingdom

Average rating:  7.9

Guest type: Mature couple

stayed in Jun 2007

Would have been nicer a bit closer to the city centre but will be better when the new metro station re-opens, staff were very helpful on arrival pointing us in the right direction for all the sights and also helping with bus and train routes.

Guest name: AD, United Kingdom

Average rating:  8.2

Guest type: Mature couple

stayed in May 2007

We stayed for a week in the Milton Roma In may 2007 and enjoyed our stay there .Breakfast was very good with lots of nice food to chose from . If we came back to Rome again we would stay at the Milton Roma hotel .

Guest name: SEAN RAGGETT, Ireland

Average rating:  5.9

Guest type: Young couple

stayed in Apr 2007

Overall reasonable value. Good location and, most importantly room was clean although very samll and air con was not working.Breakfast is excellent and available until 11 which is good for those with a sleepy disposition. Staff were generally very helpful with one exception being a rather smug, self satisfied gentleman on reception.

Guest name: Andrew Pringle, United Kingdom

Average rating:  8.7

Guest type: Single traveller

stayed in Apr 2007

this is an excellent hotel for the price i paid for. friendly and helpful staff. the buffet breakfast was plentiful. the hotel itself is clean and well maintained. my room was small though. but it was spotlessly clean. the only downside is the location because it's quite a walk to the nearest metro, about a good 5 minutes.

Guest name: DA, Philippines

Average rating:  9.9

Guest type: Friends

stayed in Mar 2007

Great hotel...very up to date with great helpful staff. The metro station right by the hotel is closed, but once that's open this hotel would be perfect!! Rooms are small, but overall experience makes up for it. Would definitely stay here again.

Guest name: AH, USA

Average rating:  10.0

Guest type: with a friend

stayed in Mar 2007

we stayed in rome for three nights. this is the first time that we stayed at the hotel milton roma and it was excellent and i would recommend to everyone. the breakfast was wonderful with the assortment of food supplied. thank you

Guest name: STEA AGOSTINA, Canada

Average rating:  8.2

Guest type: Mature couple

stayed in Mar 2007

thoroughly enjoyed my four day stay in the Milton.Rooms were very modern of a high standard and spotless.Staff friendly and helpful with good English.Superb breakfast merited 10/10 for a wide range of hot and cold food.We had a problem with the air conditioning with the room becoming too warm which required the opening of a window thus allowing traffic noise into the room level due to the location of the hotel on a busy junction. Good location with buses and trams running by the hotel and within 15 minutes walk from the Coli.seum

Guest name: PO, Ireland

Average rating:  6.3

Guest type: Single traveller

stayed in Mar 2007

Breakfast was excellent but the location and the hotel itself are average (3 star). My room was especially small but comfortable. The metro stop next to the hotel, although on the map is still being worked on and not open.

Guest name: LF, Italy

Average rating:  7.7

Guest type: Young couple

stayed in Nov 2006

Hotel nuevo,ubicado en una zona con buen acceso a servicios de transporte. Lamentablemente no se encuentra disponible la estación de metro Manzoni que queda al frente del hotel, sin embargo la mas proxima se encuentra a 5 min caminando. Delante de la habitación transitaba un tranvia que producia mucho ruido en la habtacion. En general muy agradable las habitaciones al igual que el desayuno que resulto completo y variado.

Guest name: LS, Venezuela

Average rating:  8.4

Guest type: Family with young children

stayed in Nov 2006

Nice hotel, staff very friendly and helpful. Room bit small for three but that was only downside. Breakfast was super and was enough to keep you going all day. Some nice restaurants within short walking distance as was Collosseum. Surrounding area a bit drab but certainly nothing to worry about. Still working on Metro stop outside the hotel but only a nice 15 minute stroll to next nearest stop. Bus 110 is a nice relaxing way to see Rome and you can hop on and off all day.

Guest name: Gerald Corr, United Kingdom

Average rating:  7.2

Guest type: Single traveller

stayed in Nov 2006

The hotel and staff were very pleasant. The street noise was horrible. The distance to the Coluseum was very good. If I recomended this hotel, I would recomend a room not on the street side. This hotel was very pleasant and enjoyable other than the noise.

Guest name: Irene Weller, USA

Average rating:  8.7

Guest type: Single traveller

stayed in Nov 2006

Ottimo albergo, ristrutturato di recente. Unico appunto: la fermata adiacente della metro è chiusa da mesi

Guest name: Luca Santoni, Italy

Average rating:  6.9

Guest type: Mature couple

stayed in Oct 2006

Le strade sottostanti sono molto traficate. le stanze necessiterebbero di doppie finestre. La stanza singola assegnataci era veramente piccola e con un armadio quasi inesistente.

Guest name: Stefano Pintus, Italy

Average rating:  7.8

Guest type: Family with young children

stayed in Oct 2006

nice and clean hotel.Little bit loud because of the traffic around hotel but did not disturb sleep.Close to old centre, Colloseum etc. Very good, full breakfast and nice personel. Taxi from Termini station 8-10 euro. Comparing to the prices in similar hotels in the centre it is a good deal.

Guest name: Marek Myslak, Poland

Average rating:  9.8

Guest type: Mature couple

stayed in Oct 2006

We found the staff helpful in advising about local restaurants to eat at, calling taxis, giving local information to help orient us on arrival and were always polite and accomodating. The hotel itself was well maintained and pleasingly decorated. The breakfast room offered a wide variety of food choices and the staff were efficient in keeping the tables clean for use and stocking the buffet - a pleasant way to start the day.

Guest name: LH, Canada

Average rating:  7.1

Guest type: two singles

stayed in Oct 2006

The location of the hotel is in my opinnion excellent. Everything that's worth seeing it is reachable by walking. You don't need the public transport system. The rooms are a little small, but very clean. The subway station mentioned in other quotes is already not open. But as mentioned above, you don't really need it, if you're an average "walker". If I come back to Rome I would stay again at Milton Roma.

Guest name: Markus Hampl, Germany

Average rating:  7.7

Guest type: Young couple

stayed in Sep 2006

Very good. Hotel has just been renovated (and in fact still seems to be work in progress in some areas but not an issue). Very modern and clean. Room slightly smaller than expected but very well appointed. Breakfast buffet was excellent with lots of choice. Internet service in lobby is expensive and just one terminal so consider internet cafes. The subway station outside the hotel is still being renovated (and looked a long way off being finished) but there are two others only a 5 min walk away.

Guest name: David Callaghan, United Kingdom

Average rating:  7.9

Guest type: Young couple

stayed in Sep 2006

The hotel was excellent and the staff were very friendly and helpful but it is not in the best area. If you dont mind walking a bit then this is an excellent choice because it is a lovely hotel and reasonably priced. It is about 15 minutes walk from the colosseum and everything else and not too far from the metro station (which you will need by the second day if you walk as much as we did on the first day!) We had a first floor room which meant we could hear the traffic outside but it didnt really disturb us (we were too tired from all the walking!)We would go there again. The nicer area seems to be further west over by the pantheon where there are little side streets with shops and restaraunts. If you dont want to pay more for your hotel though the Milton Roma is a good choice.

Guest name: Helen Clephan, United Kingdom

Average rating:  9.0

Guest type: Not Specified

stayed in Sep 2006

Staff very welcoming and helpful!! Made our last night in Rome!!!!!! We will be back

Guest name: Niamh English, Ireland

Average rating:  7.9

Guest type: Single traveller

stayed in Jul 2006

I stayed in room 232 in a single room for the first two nights. The room was beautiful and new and very similar to living in a ship's quarters. I was too tired to object the first night, and too lazy the second, but by the third I demanded a double room. The double room was great. I wouldn't advise staying in a single room there, but otherwise a very nice hotel.

Guest name: Tni LeBlanc, USA

Average rating:  7.9

Guest type: Young couple

stayed in Aug 2006

Albergo di nuova costruzione, proprio sulla metropolitana [chiusa però fino a fine anno 2006]. Il quartiere non è il massimo, però a piedi si raggiunge il colosseo. Nel complesso vale i soldi spesi, ma resta la sensazione che si possa fare qualcosa in più, le stanze sono proprio spoglie, ed i muri per un hotel di 2 mesi sono già troppo luridi...

Guest name: DC, Italy

Average rating:  9.8

Guest type: Family with older children

stayed in Aug 2006

Siamo stati "milton" bene! Gentilezza e cortesia, decoro e pulizia. Durante un recente viaggio a Parigi, abbiamo spesso rimpianto questo bell'hotel romano, soprattutto la sua prima colazione.

Guest name: VI, Italy

Average rating:  9.8

Guest type: Single traveller

stayed in Aug 2006

FANTASTIC HOTEL! This was my 5th visit to Rome, all in 4* hotels, & this is the best hotel for value for money at 92 euros per night it exceeded all my expectations & was just as good as any of the others I have stayed at for £100 per night. (but I have found the best hotels in Rome overall to be the Capo D'Africa followed by its sister hotel Mellini - very luxurious & tons of space). I had a wonderful welcome, I was shown a map with locations and transport & the tours available. The staff were all very friendly & helpful at all times. When I was shown a single (it was a very good size 302) instead of double room they sorted it out quickly whilst I had a complimentary drink with snacks. I was offered A 30 euro discount per night or a wait until 2pm for check-in. My double room 305 with bath/shower but no curtain? was spacious for myself & kept in pristine condition. The window overlooked the courtyard & even with it wide open I could only hear very minor traffic noise. The air conditioning was strong & quiet, the room had excellent sound proofing & the key cards worked easily. The breakfast was 1st class - especially if you have a sweet tooth the variety of pastries will have you salivating. The location is a 5 minutes walk to the nearest metro and 10 minutes walk to the Colosseum where I found a beautiful restaurant Pasqualino on Via Santissimi Quattro Coronati just to the side of the Colosseum. Everywhere in Rome is easily reached by walking or for the Vatican & Villa Borghese a metro or taxi ride away. The hotel's surroundings are a little run down i.e. quite a lot of graffiti becuase it's just outside of the historic centre but it still feels very safe in the day & at night too. It's perfect for visiting the Forum, Capitoline, Palatine, Colosseum, St Mary Major, St John in Lateran, St Prassede, St Clemente, St Peter in Chains, Trajan markets, Baths of Caracalla & Appian Way. And the Trevi fountain, Pantheon & Piazza Navona are just a little further.

Guest name: Sarah Ledger, United Kingdom

Average rating:  8.9

Guest type: Group

stayed in Aug 2006

Lo consiglio a tutti.Hotel fantastico, colazione completa e relax totale nelle camere.

Guest name: Aldo La Gioia, Italy

Average rating:  9.7

Guest type: 

stayed in Jul 2006

This hotel was air conditioned (!) a very important necessity when in Rome in July. The hotel is brand new inside, very clean, very close to the Colisseum and other historic sites in the city. The staff was very pleasant, the breakfasts were more than adequate, there was internet service in the lobby and in general, this was a great place to stay. I recommend it highly and would stay there again.

Guest name: Karen Unger, USA

Average rating:  8.8

Guest type: Young couple

stayed in Jul 2006

E' uno dei migliori hotel in cui sono stato a Roma

Guest name: FD, Italy

Average rating:  8.9

Guest type: Single traveller

stayed in Jul 2006

An excellent price (80Euro) for the single room provided (bathtub, LCD TV on bedroom wall), very clean, and a short walk to the Termini (15-20mins). A little noisy, but I imagine that has more to do with Rome itself than the hotel. Recommended.

Guest name: LP, Australia

Average rating:  7.1

Guest type: Young couple

stayed in Jun 2006

Rooms not particularly big but extremely clean and well equipped. The staff were very efficient and friendly. Only complaint was that the bar didn't open til 6, so no beer while getting changed for evening out. Once the metro station outside the hotel is open the location will be better for attractions other than the colosseum.

Guest name: Karen Gill, United Kingdom

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Jun 2006

Das Milton Roma ist für Touristen günstig gelegen. Leider liegt es an einer Kreuzung von zwei stark befahrenen Strassen, somit ist der Lärmpegel rund um die Uhr sehr hoch. Wir hatten die Möglichkeit, nach einer Nacht in ein Zimmer zum Hof zu wechseln. Danach war die Geräuschkulisse für ein Stadthotel niedriger als erwartet. Das Milton Roma ist ein neues Hotel mit freundlichem Personal und gutem Service. Im Zusammenhang mit einem Zimmer zum Hof können wir das Hotel wärmstens weiter empfehlen.

Guest name: Helmut Daft, Germany

Average rating:  9.7

Guest type: Family Group

stayed in Jun 2006

Reservamos 1 triple y 2 dobles. Habitaciones tranquilas y limpias. La triple era una doble amplia con un plegatín. Todas las habitaciones climatizadas con caja de seguridad gratuita. No todas las habitaciones con bañera (una de las 3 tenía plato de ducha). Eso sí, no había cortina de baño en ninguna habitación, algo incómodo ciertamente. Eh, el cambio de toallas era diario. La primera noche solicitamos mantas ya que sólo teníamos colcha y nos dijeron que todas estaban ocupadas. Tuvimos que echar toallas a las camas para abrigarnos... Al día siguiente el problema estaba solucionado. Al día siguiente necesité conectar a Internet. Compré un bono de 5 eur por 1h WiFi pero no llegaba a la habitación. Después de un par de llamadas me subieron un cable de red y un emisor WiFi para poder conectar finalmente. Ubicación muy buena, a 5 min. de San Juan de Letran y a 8 del Coliseo (a paso tranquilo). Metro Manzoni a la puerta, pero cerrado por obras. La parada más cercana está a 5 min andando, y es V.Emmanuele. Está en una plaza con soportales que no me parecieron muy recomendables para verlos de noche (me pareció una zona algo marginal de día, pero enfatizo en el 'me pareció'). Desayuno (que comienza a las 07h) muy bueno, a base de bolleria, tostadas, fruta (pelada en plan mecedonia o por piezas), mermeladas, bacon, huevos revueltos, embutidos, zumos, cafés, etc. Correctísimo y estupendo para poder tirar fuerte andando hasta la hora de la comida. en resumen, muy recomendable.

Guest name: David Esteban, Spain

Average rating:  9.0

Guest type: Heterosexual Couple

stayed in Jun 2006

Really a good choice! It is near Termini, right over a tube-station, very comfortable. Moreover the breakfast is very very good: you just have to ask some waiter for the espresso, since it is available only on request

Guest name: Andrea Cerutti, Italy

Average rating:  7.8

Guest type: Couple with children

stayed in May 2006

I think the hotel will be a very nice hotel when the refurbishment is fininshed. (As at the end of May there was still work going on.

Guest name: Linda Davis, United Kingdom

Average rating:  9.4

Guest type: Heterosexual Couple

stayed in May 2006

very friendly staff - clean, big and bright room - 10 min. walk to colosseum - metro station Manzoni not available until end of 2006 (!), but good bus connection anyway - extra excellent price/quality because of special opening offer

Guest name: Josef Kovacs, Germany

Average rating:  6.5

Guest type: Single corporate traveller

stayed in May 2006

Hotel has just opened and is partially under construction

Guest name: Mario Mantovani, Italy

Average rating:  7.5

Guest type: Heterosexual Couple

stayed in May 2006

hotel very good except for location on very busy crossroads. Hotel not yet completed, and metro station opposite closed for several months due to updating. Difficulties sleeping due to continuous noise through the night from traffic noise.

Guest name: Laura Doggart, United Kingdom

Average rating:  7.3

Guest type: Couple with children

stayed in May 2006

all the plumbimg was very noisy-you could hear toilets being flushed and taps run from other rooms. there was only one cot for the whole hotel, my baby had to sleep in our bed!

Guest name: NB, United Kingdom

Average rating:  6.2

Guest type: Group of friends

stayed in May 2006

The Milton is at the corner of the two VERY busy streets of Via Emanuele Fillberto and Viale Manzoni. It is on Metro Line A – the closest station (Manzoni) on the opposite corner from the hotel is closed for the rest of 2006; the Vittorio Emanuele station is 4.5 blocks to the NW and the San Giovanni station is 5 blocks to the SW. The Coliseum is a 15 minute walk westward. We found the hotel location convenient to most of the sites we wanted to visit. We stayed 7 nights at the Milton Roma 2006/04/26 to 2006/05/03. When we checked in the front desk staff indicated that the hotel had only been open 10 days. The lobby was still being worked on; the lounge/bar was not ready; the south exposure of the building was covered in scaffolds; pounding, drilling and hammering can be heard through out the building. The first room we were shown had a heavy smell of fresh paint. The second room did not have its shower stall installed. The third room we were shown was worth a try. Our room faced Via Emanuele Fillberto. It was VERY VERY noisy throughout the day and night. We learned to sleep through it all but if you can, try and get a room that faces the courtyard (it might be quieter). We had a twin room; it was definitely bigger than a twin room in London, but it would be considered to be quite a small room by North American standards. Everything inside the room was new. We appreciated the safe inside the closet. The flat panel tv was a bonus. The beds were firm but were made up with only sheets and a bedspread; mattress covers, pillow covers and blankets would have made them more comfortable. The bathroom was beautifully done but lacked some of the basics like a shower curtain, a place to put ones toiletries and a hook on the door for hanging clothes. The room was made up every day but we had to ask for the carpet to be vacuumed. Housekeeping did come in to vacuum but they did not vacuum under the bed. A buffet breakfast was served from 7 am to 11

Guest name: Susan Floro, Canada

Average rating:  5.9

Guest type: Heterosexual Couple

stayed in Apr 2006

The hotel was not actualy ready to open, the public areas were full of workers, satelite TV was not installed, there was no room such the one shown on the site. When we first checked in we were placed in a very small and noisy room (you could hear everything from the main street that was next to the hotel), after our comlains they put us in a quiet and larger room which had 3 beds but not a double one and that was not very convenient. On the other hand I have to say that the personnel was very polite and willing to help, the rooms were very clean and breakfast was more than enough.

Guest name: DC, Greece

Average rating:  8.9

Guest type: Heterosexual Couple

stayed in Apr 2006

hotel aveva inaugurato la settimana prima e quindi eccellenti pulizia e arredi. la prima notte abbiamo dormito in una camera fronte strada e quindi c'erano i rumori del traffico. dalla seconda ci hanno cortesemente spostato (su nostra richiesta) in una camera che dava su un cortile interno e quindi silenziosissima. a 15 minuti dalla stazione termini a piedi. di fronte all'hotel c'è la fermata manzoni della metro e una fermata dell'autobus. è servita anche di notte con gli autobus. genitilissimo il personale. buona la colazione. rapporto qualità prezzo in linea con i prezzi di roma con il vantaggio però di una struttura nuova.

Guest name: AM, Italy

Average rating:  4.5

Guest type: Not Specified

stayed in Apr 2006

The hotel is not at 500 meters from Il Colosseo, but at 1500 meters. The hotel was not opened on the 1st April, but on 17 April, so I didn't have blankets on my bed and the air conditioning was not working The main reason for choosing Hotel Milton was that the Underground station was at 10 meters from the hotel. That was true but it was the only closed station in Rome (renovations) During my staying there were many construction works going on in tyhe hotel. They were building the bar, fixing the floor etc. The rooms are pretty small for a 4 stars hotel

Guest name: RC, Romania

Average rating:  8.9

Guest type: Heterosexual Couple

stayed in Apr 2006

Well, The hotel had just been open for 2 days at our arrival the 16th of April. They did have some overbooking due to the computer system.(I think that the room renovation just was`nt finished) anyway when we arrived at 22.30 an sunday evening, they did not have the booked doubleroom ready, they had already arranged for 2 options. Option one was 2 single rooms located on different floors, option 2 was transfer to another 4 star hotel on the other side of Termini Station. As this was a romantic trip we decided to take option 2. The guy working at the counter this evening was very helpfull and arranged for us to have a nice dinner before he the transport to the other hotel, he also arranged for the pick up of our luggage at the temporary hotel the day after. Consequently our luggage was at the Milton Roma when we arrived the evening after. I am a frequent traveller with about 60-80 hotel nights every year and the guy working at the counter that night was one of a kind, and any hotel owner should be happy to have him in his hotel.(maybe it is his hotel?). The location was perfect with about 10 minutes walk to Colloseum and Termini Station. A very good family owned restaurant about 150 m up on Via Emanuelle Filiberto on the opposit side from the hotel.

Guest name: Mike Lindblom, Sweden

Average rating:  9.2

Guest type: Family Group

stayed in Apr 2006

It was a strange stay, since the Hotel opened for the first time the same day we checked in. There were a few problems (no hot water for an entire day, broken cofee machine and elevator) but, given time, the Hotel has great possibilities.

Guest name: MC, Spain

Average rating:  10.0

Guest type: Family Group

stayed in Apr 2006

it was a perfect holiday.The Milton Roma Hotel is a new hotel,all the room are new and all personel very likeable people.The hotel is the best offers ın Rome .I advıce, who want to go to Roma must stay in Mılton Roma hotel,because ıt's opposıte the metro statıon and very near to the Termini.Room are very clean and breakfast ,room service and the other facılıtıes are very excellent.I hope I wıll come back to Roma agaın,and I hope to stay ın Mılton Roma agaın.

Guest name: ELIF ERGUZ, Turkey

Average rating:  5.0

Guest type: Heterosexual Couple

stayed in Apr 2006

Problem is that they said the new Hotel would be finished in time for us staying there and it wasnt by far. I had an alternative Hotel I turned down because they said to be finished. I got a discount on their already discounted price (which wasnt mentioned anywhere) Also I forgot to take the passports when leaving and the staff forgot also. That created a problem because we would leave from another city (Milan) far away som could not go back to get them. Finally the second hotel we stayed at fixed it by requesting Milton Roma to send the passports my expressmail, which they did and luckily we got the passports 2 days later at the second hotel.

Guest name: ME, Sweden