Grand Hotel Palazzo Carpegna - Rome

Average rating:  10.0

Guest type: Young couple

stayed in Jul 2007

Excellant luxury fabulous for two young couples and anyone who loves luxury, worth every penny!!!

Guest name: Grace Hanna, United Kingdom

Average rating:  7.2

Guest type: Mature couple

stayed in Feb 2008

hotel is just a tad run down-needs more attention to detail in the lobby areas to make it more warm and welcoming

Guest name: Carolyn Bishop-McLeod, USA

Average rating:  9.2

Guest type: Mature couple

stayed in Dec 2007

excellent value, excellent location.

Guest name: RH, Austria

Average rating:  7.9

Guest type: Not Specified

stayed in Nov 2007

We couldn't have chosen a better hotel for out needs. Location was 4 stops from Vatican city 10mins 7 stops town centre 15mins on metro. Hotel staff were friendly knowledgeable and pianist played abd sang happy birthday on request what more can you ask. Grounds fab. Found drinking a bit expensive @ 9euros a glass but overall a great experience.

Guest name: Linda Dufton, United Kingdom

Average rating:  3.3

Guest type: Single traveller

stayed in Oct 2007

Non ha un buon rapporto qualità prezzo. E' molto pulito, ma la camera assegnatami era all'ultimo piano, piccolina, senza tavolo e per raggiungerla era un'impresa; erano comode le scale; l'ascensore era lontano e un giorno era fuori uso.

Guest name: LC, Italy

Average rating:  8.9

Guest type: Single traveller

stayed in Oct 2007

The exterior garden of hotel is great, calm from the busy city. Corridors toward the lifts are incompatible with the grading of 4 stars hotel.

Guest name: CH, Taiwan

Average rating:  9.7

Guest type: Young couple

stayed in Aug 2007

Il faut y aller, c'est à 300 m du métro, il y a un grand parking, le cadre est idéal. Tout pour visiter ROME.

Guest name: Xavier DELORME, France

Average rating:  8.2

Guest type: Family with older children

stayed in Jul 2007

Very nice environment, competent staff, close to Metro station.

Guest name: Mihaela Petricean, Romania

Average rating:  8.9

Guest type: Young couple

stayed in Jul 2007

Nice hotel. Easy walk to the metro. Reasonably priced restaurants within walking distance. Adequate parking for our big vehicle. Easy to find. We plan to stay here again.

Guest name: Krista Pierce, Italy

Average rating:  5.3

Guest type: Young couple

stayed in May 2007

The hotel is realy nice & quiet, surrounded by a wonderful park. The staff is not very friendly at all, even it is redicilous to close the elevator during check-out-time. Resume: Price is to high, even for the silence in this loud part of the world.

Guest name: Daniela Krejci, Germany

Average rating:  7.4

Guest type: Group

stayed in Nov 2006

I travel with my mhoter and 4 sisters to celebrate the birthday of my mother

Guest name: RV, Spain

Average rating:  7.5

Guest type: Young married couple and in-laws

stayed in Aug 2006

Everything went great with our stay...the hotel was clean and a very nice place to stay. The breakfast was substantial. The only problem we had was that the air conditioner in one of our rooms leaked. We told the staff about the problem, but it was not fixed during our stay (3 nights).

Guest name: CR, Germany

Average rating:  9.5

Guest type: Not Specified

stayed in Jun 2006

A very enjoyable stay, picked up at the airport in style in a huge coach for 5 of us! Breakfast each morning was delicious with a wide variety of foods. Entertainment in the piano bar each night was very enjoyable. Staff all very friendly and helpful when dealing with all of our enquiries, especially the help they gave us in hiring a wheelchair. A lovely hotel in beautiful surroundings, with easy access to the Vatican and other Rome tourist spots by the metro system or taxi.

Guest name: Mary Russell, United Kingdom

Average rating:  8.8

Guest type: Heterosexual Couple

stayed in May 2006

Lovely setting and excellent accommodation. Our only disappointment was the food. Breakfast was OK as faras hotels go, but we ate in the Bistrot on the Monday night and in the bar on Tuesday. On both occasions the food was a disappointment. We ate out the rest of the time and enjoyed excellent food at less than a third of the cost of the Bistrot.

Guest name: Stephen Cooper, United Kingdom

Average rating:  4.5

Guest type: Heterosexual Couple

stayed in May 2006

Our stay at the Grand Palazzo Hotel Carpegna did not start well with a very rude welcome by Reception. We were told that they couldn't find our reservation then when I showed them the confirmation suddenly they could find it. Then we were told that only one of the two rooms we'd booked were ready so we said we'd leave all the luggage in that one room. The Receptionist then disappeared for several minutes with no explanation as to why and when she did finally come back she said that neither room was ready. She was just so rude and off-hand throughout this whole time. We decided to leave our luggage at the hotel and go out for the afternoon. Expecting that St. Peter's was just under 2 miles away (based on info on the website) we decided to take a walk there as it was a nice day. It should've only taken 40-45min at a leisurely pace if it had indeed only been 2 miles but 80 minutes later we arrived at St. Peter's. We had definitely not taken a wrong turn as the route to St. Peter's is incredibly straightforward. When we got back to the hotel early evening to check in there were different staff on Reception who were a little more welcoming (though not much). However, they had allocated rooms to my husband and I on completely the other side of the hotel to my parents. We made the reservation together and requested rooms nearby each other. They did not want to change the allocations until we asked to see the manager then suddenly they could put us in rooms on the same floor. Everything was ok until breakfast the following morning. The hotel states that they serve breakfast from 7-10am. We went down at 9.40am but at 10.00am when my father tried to get some milk for the tea they told him that breakfast was finished. He said that he only wanted some milk for tea but they just repeated that breakfast was finished. Now I'm sorry but in my opinion if you say that breakfast is served until 10.00am then you should give guests until 10.15am in order to actually eat

Guest name: Kelly Etheridge-Smith, United Kingdom

Average rating:  6.6

Guest type: Single leisure traveller

stayed in Mar 2006

very elegant hotel and with a park around. Just teh big breakfast room sometimes is not enough when there are a lot of people. and in the room u can hear when sometimes walk or speak in the corridor. ok for others thinks

Guest name: Roberto Bentani, Italy

Average rating:  8.8

Guest type: Heterosexual Couple

stayed in Mar 2006

Good Hotel. Very nice and impressive. Two insignificant problems: 1.Subway works until 21:00.Later, it is necessary to reach by a bus MA1. But he is sometimes loaded,and he reaches the hotel within half an hour (opposite 15-18 minutes in the subway). 2. They don't serve a coffeepot or kettle for the tea on the tables in breakfast time. Does this is a little complicate the process. You have to approach all the time to the machine in order to take more a portion. Moreover this is an excellent hotel.

Guest name: Alexey Khemlin, Israel

Average rating:  7.7

Guest type: Not Specified

stayed in Mar 2006

Ein sehr schönes und ruhig gelegenes Hotel mitten in einem Park in Rom. Sehr gute Anschlüsse der öffentlichen Verkehrsmittel ins Zentrum.Metro ca. 15 Min.und Bus ca.30-40 Min.

Guest name: Ursula Sickeler-Strigl, Germany

Average rating:  8.3

Guest type: Heterosexual Couple

stayed in Mar 2006

Bellissimo albergo, mezzi di trasporto per il Vaticano vicinissimi all'hotel, belle camere, buona colazione, ottimo prezzo.

Guest name: Erica Passoni, Italy

Average rating:  9.6

Guest type: Heterosexual Couple

stayed in Feb 2006

This was a very good hotel. The prices quoted were clearly a special offer which made the stay extemelly good value for money

Guest name: Arthur Martin, United Kingdom

Average rating:  6.8

Guest type: Heterosexual Couple

stayed in Jan 2006

On arrival it took some time to get our key. Once in the room we hadn't even opened the cases when we heard this crashing from the floor above. On going to the front desk we discovered that they were renovating the second floor (apparently they were knocking down walls). We request to be assigned to another room and were offered one on the other side of the hotel in the loft space. It didn't even have a window-just a sky light. We then went to the desk and informed them that this was unacceptable and my wife requested to speak to a manager. Two of the clerks started arguing between one another in Italian, oblivious that may wife is Italian, basically blaming each other. Then Vito, one of the clerks went, we guess to get a manager, and came back and just shrugged his shoulders. We were then offered another room and as soon as we walked in it smelled like a chip shop. It turned out that the kitchen was just outside the window. Since this trip was supposed to be my wife's 65th birthday present she was so upset and tired from the journey that she burst into tears. Thankfully the porter, Francesco, assured us that he would see what he could do and finally took us to a room that was relatively quiet. We realize that the price we paid was not going to get us a suite in a 4 star hotel but the room was quite small with a small television 8 feet up the wall, no radio, alarm or anything. When you took a shower in the small shower the bedroom was in danger of flooding since the floor drain stood proud of the floor. The building was grand but the room disappointing considering the rating and customer service at the front desk upon arrival disappointing. Thank goodness for Francesco.

Guest name: Philip Braun, United Kingdom

Average rating:  6.8

Guest type: Not Specified

stayed in Jan 2006

Worth the journey by Metro, only a few minures walk away. Local restaurants we tried were of very poor quality. Good staff and great hotel, only spoilt by noisy floors above and corridor noise by tipsy conference delegates.Good breakfast, did not try evening meal. Will be returning again.

Guest name: John Taylor, United Kingdom

Average rating:  8.5

Guest type: Gay Couple

stayed in Jan 2006

This was a fantastic hotel, the surronding gardens were very romantic, great for couples! The only problem is that it's out from the city centre. Excellent value for money. Very historical building and rooms very modern! Breakfast is poor.

Guest name: Nicola McKenna, Gibraltar

Average rating:  7.9

Guest type: Heterosexual Couple

stayed in Jan 2006

Hotel was superb, when you left the hotel grounds it wasn't so nice. you are only 5 minutes from the metro which is a very good service, however we felt very unsafe the whole time, rome was nice at the tourists spots but everywhere was a dump, also very ignorant people.

Guest name: Colin MacDonald, United Kingdom

Average rating:  9.9

Guest type: Couple with children

stayed in Dec 2005

After staying at the hotel the same time last year when there was no hot water The improvement in the hotel is tremendous the whole place was cleaner the staff were friendlier and the room was a lot cleaner The one thing that was not as good as last year was the meal we had on Christmas night and the price had gone up..!! But overall superb.. Will be staying there now every time we visit Rome

Guest name: Richard Green, United Kingdom

Average rating:  6.4

Guest type: Heterosexual Couple

stayed in Dec 2005

Hotel is too far from the city center. Public transport is not far, but after 22pm, no metro is available any more. Next time, we will book a hotel in the city center.

Guest name: Vera Schertl, Germany

Average rating:  9.8

Guest type: Heterosexual Couple

stayed in Nov 2005

All I could ask for in a hotel. 100 Mts. off the road, down a tree lined avenue set in parkland. Within 300 Mts. of a modern metro station and bus service. You will need the bus service as the metro stopped at about 9:30. The staff in the hotel were helpful and explained all the various options for public transport as well as assisting in getting taxies. Breakfast was large filling and adequate . Some good reasonable restaurants close to hotel used mainly by locals. Would we stay there again definitely especially with that view in the morning overlooking the park.

Guest name: Patrick Kenneally, Ireland

Average rating:  8.6

Guest type: Heterosexual Couple

stayed in Nov 2005

The rooms are decored in a contemporary minimalist style - clean and simple. Excellent. Very close to Metro! One male staff at counter was near incompetence. Every question I asked him he had to ask another staff for help or answer. Breakfast buffet was horrifying --- croissants were icy cold, fruits all came out of cans, staff stood on the side chatting loudly and endlessly. Absolutely no quality to speak of in terms of food and atmosphere. Resembles breakfasts served to tour-bus guests! Needs a lot of improvement there.

Guest name: Winifred Chao, USA

Average rating:  7.3

Guest type: Not Specified

stayed in Oct 2005

This elegant hotel is quietly nested, In its own private gardens Historical comfortable and refined...breakfast was delicious... p.f

Guest name: Paula Font, Australia

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Oct 2005

I've seen better breakfasts. Especially the coffee was poorly (and that for Italy!!)

Guest name: AS, United Kingdom

Average rating:  9.8

Guest type: Heterosexual Couple

stayed in Sep 2005

Hotel was beautiful, location was only three blocks from Metro station. Breakfast was wonderful, and help spoke better English than I did, and were very helpful.

Guest name: David Brigden, USA

Average rating:  7.9

Guest type: Heterosexual Couple

stayed in Oct 2005

This hotel has been updated to an excellent standard keeping it traditional, but including all of the mod cons you are used to at home. The only issue we had was that each morning there was a noise which sounded like a chair being dragged across the floor above.

Guest name: CLAIRE PARRY, United Kingdom

Average rating:  4.1

Guest type: Family Group

stayed in Sep 2005

My family and I got very disappointed since we arrived at the Grand Hotel Palazzo Carpegna for the following reasons: 1) The rooms are very small; 2) We were located at the roof of the hotel. For 130 euros a night per room, we expected to get rooms like the ones we see in the Internet commercial. Not a luxury, but clean and comfortable; 3) The shower's tiles were covered by mildew and the drainers were full of hair. The division between the shower area and the bathroom floor was about 4 inches high. The shower area was about 2 by 2 feet, so the water started running out of the shower 5 minutes after and started taking a shower. I had to shut down the water as quick as I could to remove the previous guesses hair and dry-up the floor with a tower, 4) the only TV programs we could see were in Italian, 5) Just three numbers could be selected for the safety box to leave the euros and passports at the hotel. 6) We got not windows but skylights. Except by the front desk employees not body else in the hotel speak or understand English. 7) The hotel restaurant serves the same thing for breakfast everyday. The hotel is big and looks beautiful by the outside and by the reception area, but it needs to improve many things to offer its service internationally. Diana

Guest name: DP, USA

Average rating:  4.6

Guest type: Family Group

stayed in Aug 2005

From the Venere internet site details, the hotel was expected to be of historical old style which was not the case, and the hotel in general was not in very good condition. Very little facilities within the hotel especially for its fairly remoteness and out of town positioning. Lack of tea and coffee making facilities in the rooms.

Guest name: DM, United Kingdom

Average rating:  9.5

Guest type: Heterosexual Couple

stayed in Aug 2005

The hotel itself was excellent and quite modern. The only thing that I regret was the distance from the primary train station (Termini) from which you can get pretty much everywhere with ease. Other than that, it was very nice and very clean.

Guest name: Anthony Verrecchio, USA

Average rating:  9.1

Guest type: Group of friends

stayed in Aug 2005

I'll come again

Guest name: Volker Lerch, Germany

Average rating:  6.5

Guest type: Heterosexual Couple

stayed in Jun 2005

Second part of our honeymoon. Memories: beautiful hotel, spacious room, very bad view from room, normal breakfast, breakfast in nice round room, just few minutes walk to metro

Guest name: Dion Georgiou, Netherlands

Average rating:  3.7

Guest type: Heterosexual Couple

stayed in Jul 2005

They don't have any idea how to manahe an hotel. The room was already paid and they asked me to pay it again and I'm already waiting to be refund. We asked for a packed breakfast and they don't offer us coffee or hot drinks. A PLACE TO AVOID!!!!!!!!!!!!!!!!!!

Guest name: RT, Italy

Average rating:  7.1

Guest type: Family Group

stayed in Jun 2005

The airconditioning was weak. I did not have the ability to chage the setting. The front desk was ask to modify the setting and the said they would BUT the setting was never changed.

Guest name: Jim Patla, USA

Average rating:  7.6

Guest type: Heterosexual Couple

stayed in May 2005

After having some problems confirming the reservation made by VENERE the hotel staff were polite and gave us a very nice room. The hotel is very good and is set in a extremely peaceful surrounding but in the mornings it was not very quiet. The hotel is very near to the metro and Piazza Irnerio where you can arrive from the airport if you take a Terravision bus.

Guest name: Hugo Marques, Portugal

Average rating:  9.9

Guest type: Heterosexual Couple

stayed in Apr 2005

Excellent hotel near enough to underground and not too expensive to get a taxi to city center, please disregard any negative comments you have read in relation to this hotel

Guest name: Olivine Black, Ireland

Average rating:  9.9

Guest type: Family Group

stayed in Apr 2005

magnifico

Guest name: Vanja Gusic, Sweden

Average rating:  6.0

Guest type: Heterosexual Couple

stayed in Apr 2005

Newly refurbished rooms are very comfortable but no mention is made of the old rooms which are austere and forbidding. We were placed in an old room for the first night but fortunately were able to move for the remainder of the stay.

Guest name: KC, Spain

Average rating:  8.5

Guest type: Group of friends

stayed in Apr 2005

The Hotel was in beautiful grounds and was itself very picturesque. It was only a five minute walk from the Metro, so getting into Rome was no problem at all. The Hotel appears to be more for the group or conference meetings. It has large dining areas and the atmosphere is not as warm as it could be. However the bar area is friendly and the room are clean and comfortable. Over all a good stay, I would go again.

Guest name: Helen Papadaci, United Kingdom

Average rating:  8.3

Guest type: Gay Couple

stayed in Apr 2005

This place was really nice. It was easily accessible with the Metro station just around the corner. The room was very clean and looked just like the photos on Venere. My only complaint was in relation to the staff. They were quite rude in some circumstances. Other than that, it was excellent.

Guest name: GG, Ireland

Average rating:  6.4

Guest type: Gay Couple

stayed in Mar 2005

Für ein "Grand Hotel" ein sehr gewöhnungsbedürftiger Service(Ausnahme Restaurant). Zuerst wollte man uns ein Dachzimmer mit Jugendherbergscharakter geben, dann ein Behindertenzimmer. Erst im 3.Anlauf war das Zimmer okay. Die Lage des Hotels sehr angenehm: in einem Park, 5 min zur U-Bahn(5-6 Stationen zum Zentrum), Parkmöglichkeit.

Guest name: Frank Maschlanka, Germany

Average rating:  7.6

Guest type: Family Group

stayed in Mar 2005

One the descripton of the hotel it said 4 km to town centre, but it is 10 km, this should be corrected. Otherwise the hotel was brilliant, metro just up the road which took you to all the locations you wanted. We hade a great Easter Holiday.

Guest name: AH, Norway

Average rating:  7.2

Guest type: Family Group

stayed in Mar 2005

A nice place, but if I go to Rome again, I will stay closer to the centre. This is a great place for business travel, but not for sightseeing.

Guest name: Salomien De Klerk, South Africa

Average rating:  8.3

Guest type: Single leisure traveller

stayed in Mar 2005

The Carpegna was nice to stay during our visit to Roma. I guess that I was hoping that it would be closer to the Ancient city, but it's location was close enough that it was only a 10 min metro to the Spagna steps (indication). I was reather impressed by the service, as the receptionists were very willingly helpful and patient was our 101 questions. The rooms were nice, clean and spacious. I would recommend this hotel to for anyone looking to receive the best service for the bang of the buck.....check it out for yourself. It was appearant to me once we got to Roma, that Carpegna also has other chains in the Ancient city, but I don't know how it/they match up with this one.

Guest name: John Catalogna, USA

Average rating:  7.6

Guest type: Heterosexual Couple

stayed in Mar 2005

Limited bar area. Otherwise perfect base for exploring Rome if you don't mind a 15 minute Metro journey. Station only 5 minutes walk. We enjoyed being based in a "local" enviroment rather than in tourist area.

Guest name: John Bigley, United Kingdom