Cristal Palace Hotel - Palermo

Average rating:  2.1

Guest type: Young couple

stayed in Mar 2008

The employees at this hotel were very rude and acted as if they could not be bothered to assist with ANYTHING at all. They lied to us about having a fitmess room, we inquired about a taxi a day in advance b/c we were leaving for the airport at 4:30a.m. the guy at the desk said we didn't need to book one in advance that there would be a taxi available at the taxi stand that early in the morning. I thought this was BS, so we later went back to the front desk when another employee was working and he said, yes we definately needed to reserve a car if we were leaving that early and he then called to reserve the taxi for us for the next morning. The city was beautiful but the people were RUDE RUDE RUDE EVERYWHERE. Someone should take a huge CRAP on the city of Palermo. VA FANGUL!!!

Guest name: NC, USA

Average rating:  9.0

Guest type: Mature couple

stayed in Jan 2008

Excellent hotel, especially from the price-quality point of view. Desk staff was competent, but could have been a little bit warmer.

Guest name: Edmond Apers, Belgium

Average rating:  4.6

Guest type: Not Specified

stayed in Nov 2007

hotel fine for money I paid. Rooms could be cleaner. Noise from next room very audible in bathroom, but ok in bedroom. Breakfast standard - rolls etc, but plenty of it. If you're just looking for a basic place to sleep, this hotel is fine.

Guest name: DH, Ireland

Average rating:  6.2

Guest type: Mature couple

stayed in Sep 2007

Our stay at the Hotel was pleasant. It was within walking distance of the main train station and in close proximity with great restaurants. Staff were pleasant, if not overly friendly. We went to the open markets, which were quite impressive. The entire town seems to be under renovation. Some restaurants don't start serving dinner until 9pm. It worked for us, but might be a problem for some.

Guest name: Sandra Martin, Canada

Average rating:  9.0

Guest type: Single traveller

stayed in Sep 2007

Ottimo rapporto qualità/prezzo. La camera era piccola, ma pulita. Si trova su via Roma che è nel centro di Palermo, quindi i dintorni sono molto belli e sicuri. Se dovessi tornare a Palermo alloggerei di nuovo lì. Unico neo: la colazione un po' povera.

Guest name: Bettina Fazzinga, Italy

Average rating:  9.7

Guest type: Not Specified

stayed in Aug 2007

Hotel muy bien situado, centrico y bien comunicado. El hotel esta reformado recientemente y la relacion calidad-precio es excelente.

Guest name: ML, Spain

Average rating:  9.0

Guest type: 

stayed in Aug 2007

The hotel has a great price/quality ratio, in a central strategic location. It has been almost perfect for my business trip. Employies have been very kind and warm, professional and ready to help. For leisure or holidays is perfect, if you book it for business consider that the bar in the lobby is open just after 6.00 pm (this can be improved, I think) and unfortunately it is not so easy parking the car very close to the hotel. You can find around at few walking meters great restaurants, bar, and the center of the town as well as the Palermo's harbour. Hope this help you. Ciao

Guest name: Antonino Ciaccio, Italy

Average rating:  8.6

Guest type: Single traveller

stayed in Jul 2007

I would definetly stay there again. Its very central and has good access to transportation links, it was also around the corner from one of the best pizzeria in the city.

Guest name: IC, United Kingdom

Average rating:  8.9

Guest type: Mature couple

stayed in Apr 2007

Very good hotel at few minutes from city center.Good relationship between price/quality. Employees very kind and courteous.

Guest name: Sergio D'ATRI, Italy

Average rating:  6.8

Guest type: Family with young children

stayed in Mar 2007

The Hotel was very nicely located the only problem we had was with the personnel that worked at the hotel. They did not want to help us at all, not very good customer service skills. We had to figure everything out for ourselves. When we arrived they didn't even offer us a map for that matter our room was not available. The hotel tends to prefer older couples. There were no children in the hotel. This place is more for people without children.

Guest name: Kelly Olivares, Italy

Average rating:  7.9

Guest type: Single traveller

stayed in Jan 2007

Nice hotel in a very central street. For Palermo good relationship between price and quality. Good breakfast. Room quiet spacious and comfortable bathhroom. If I stay in Palermo again, I'll probabliy go there.

Guest name: FC, Italy

Average rating:  8.5

Guest type: Young couple

stayed in Sep 2006

I was in Palermo for a 2 days tour with my wife. Nice hotel, comfortable room, good breakfast.

Guest name: Francesco Leoni, Italy

Average rating:  6.1

Guest type: Young couple

stayed in Jul 2006

Central hotel, but the decor was dated and a bit grubby. Very helpful reception staff

Guest name: Sarah Smith, United Kingdom

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Jun 2006

it's a good solution to visit Palermo

Guest name: RS, Italy

Average rating:  7.6

Guest type: Group of friends

stayed in May 2006

Hotel location was very convenient. Airport limousine bus driver took us in front of the Hotel,that I did not worry about to find the Hotel when it was in mid night. Some clarks speak good English,but some not.

Guest name: MM, Japan

Average rating:  6.0

Guest type: Couple with children

stayed in Mar 2006

Breakfast, buffet was excellent!

Guest name: Akiko Tanatsugu, Japan

Average rating:  7.9

Guest type: Heterosexual Couple

stayed in Mar 2006

Overall nice hotel, clean and quiet despite being in center city. Museum at 100m, 10min. walking to "Quattro Canti" and about 15min. to the Cathedral. Parking is 50m away but indipendent from the hotel (cost 12 euros per night and great disponibility and service). A fair accomodation to remember for next time.

Guest name: Diego Lucchesi, Norway

Average rating:  8.4

Guest type: Group of friends

stayed in Feb 2006

Sehr schöner Aufenthalt.

Guest name: Rolf Peters, Germany

Average rating:  7.0

Guest type: Single leisure traveller

stayed in Jan 2006

- room directly opposite noisy elevator(-motor?): heard every stop. - thin plastic cups in bathroom / shower not very spaceous. - very loud music-tv in breakfast-room. - location perfect / 5-minute-walk to airport-busstop. - contrary to the text, mastercard was accepted.

Guest name: Joachim Waedlich, Germany

Average rating:  8.3

Guest type: Not Specified

stayed in Sep 2005

Good hotel for business or for tourism..Friendly and helpfull staff..Nice,clean and quiet room( top floor)..had to park the car two streets further in a garage (15 euro)..I would strongly recommend this hotel ( good relationship price/quality)

Guest name: Alfonso Salvaggio, Belgium

Average rating:  9.0

Guest type: Heterosexual Couple

stayed in Apr 2005

We had a triple with three adults and found the room spacious enough and with good furniture and a great bathroom. it was a very good value in comparison to many hotels used on an 8 week vacation through Europe. The desk staff was my one complaint, they were not very friendly or helpful.

Guest name: Dennis Zook, USA

Average rating:  6.7

Guest type: Heterosexual Couple

stayed in Apr 2005

The traffic noise from one of Palermo's busiest streets, 24x7, affected our enjoyment of an otherwise pleasant stay. When the double-glazed windows are closed, the noise is muffled, but then room gets stuffy. The breakfast was better than average (more choice).

Guest name: RK, United Kingdom

Average rating:  9.0

Guest type: Family Group

stayed in Mar 2005

This hotel was such a pleasure to stay at. The staff were wonderful to us. It was very easy to find the hotel and it was located in a nice part of town within easy walking distance of the main attractions. The bathroom in our triple room was spotless and there was a huge bath - what a treat. Wish we could have stayed longer. Loved it.

Guest name: Gabrielle Reid, Australia

Average rating:  9.6

Guest type: Family Group

stayed in Nov 2004

Great hotel right in the very centre of Palermo, cheap cheap cheap, great breakfast service.

Guest name: MA, Italy

Average rating:  8.8

Guest type: Not Specified

stayed in Jun 2004

Sehr empfehlenswertes Hotel in guter Lage. Leider war im Hotel die Klimaanlage defekt, bei offenem Fenster war es ziemlich laut.

Guest name: Hansjörg Detzel, Switzerland

Average rating:  6.9

Guest type: Group of friends

stayed in May 2004

We enjoyed our one night stay at Cristal Palace, but didn't like the view from our room as it would have been nice to have the curtains open, especially as the weather was nice, but this wasn't possible due to the awful view of the back staircases. This gave a very claustraphobic feel to the room. Aside from this the staff on reception were helpful.

Guest name: Kirsty Love, United Kingdom

Average rating:  7.0

Guest type: Not Specified

stayed in Apr 2004

I wish more information about the city by the reception.

Guest name: Ecijo Sever, Slovenia

Average rating:  9.6

Guest type: Heterosexual Couple

stayed in Sep 2003

We were very pleased with our stay at the Cristal Palace. The location of the hotel is superb. The cleanliness and comfort of our room were a true value and the staff was unfailingly helpful and informative. thextremely

Guest name: ER, USA

Average rating:  5.4

Guest type: Single corporate traveller

stayed in Jul 2003

It took me 30 minutes with my heavy suitcase to walk to this hotel from central station.If I took a taxi, it would take 5 minutes with 10 euro. Also the bus station from airport was quite near the hotel but the staff of this hotel didn't show me how to get the hotel for the reply of my answer from airport.

Guest name: SR, Japan

Average rating:  9.7

Guest type: Heterosexual Couple

stayed in Feb 2003

The hotel itself was excellent. The only drawback was that we had to walk approximately 4 blocks with our luggage to the hotel. We didn't know of any hotel bus service.

Guest name: Mariko Buccola, USA

Average rating:  8.5

Guest type: Heterosexual Couple

stayed in Sep 2002

We were very happy with our stay at the Cristal Palace Hotel. The room was quite and comfortable and the service was good.

Guest name: Louis DiMento, USA