Hotel Hilton Villa Igiea Palermo - Palermo

Average rating:  8.9

Guest type: Mature couple

stayed in Dec 2007

for us to make a rate impact Competence of employees, Quality of service provided, Services and facilities offered get a very low rate only due to the concierge's incompetence making reservations for 12/28 and 12/30 for us on the Virtu Ferry to Malta ...I paid him a $20 tip for the service...he said reservation was done and gave us a document that looked so and only needed telephone confirmation and payment by me after Christmas he said ...but so was not the case when I 12/27 confirmed with Virtu Ferries from Siracusa just before going to Pozzalo to 12/28 enter the ferry...so we couldn't go to Malta...also the concierge department gave us false information concerning roads that don't exist so we got lost ....the by the hotel provided map was a very bad Xerox copy where a non existing freeway was marked out...the hotel told us to take that freeway and when we got there...as I said the freeway didn't exist...it was never built but it looked like on the map as if it existed...we had to take a smaller highway from Caltagirone to Siracusa and got almost lost...also we were told that Caltagirone has marble quarries which we were luckily told by an artist on the way there is wrong...beyond this the hotel AND all other personal deserve an over all rating = 10 = excellent

Guest name: Mr. And Mrs. Leif And Leah Werner, USA

Average rating:  5.1

Guest type: Mature couple

stayed in Oct 2007

Très belle situation de l'hôtel sur la mer. Jardins en terrasse très soignés et bien entretenus. Beau cadre pour les parties communes. Chambres grandes, calmes et confortables; très belle vue. Service aléatoire, voire déficient, au restaurant notamment. Cuisine médiocre compte tenu de la catégorie de l'hôtel. En résumé, rapport qualité/prix insuffisant. Nous ne retournerons pas dans cet hôtel

Guest name: BB, France

Average rating:  3.2

Guest type: Mature couple

stayed in Aug 2007

Good-Old-days-Building.Not urban-luxury-hotel.Services are not friendly.There is only one restaurant that is not good.That's is good for breakfast.

Guest name: SO, Japan

Average rating:  4.0

Guest type: Not Specified

stayed in Jul 2007

Very expensive hotel for the service you get!

Guest name: Anita Verheyen, Belgium

Average rating:  9.3

Guest type: Mature couple

stayed in Jul 2007

Albergo di gran classe,con spazi esterni e piscina da film.

Guest name: Carmelo Raneri, Italy

Average rating:  9.2

Guest type: Family with older children

stayed in Apr 2007

the probably only good hotel in palermo. for a 5 stars luxury the rooms could be better furnished (a little old) but it is a pleasure to stay there in such a city.

Guest name: Jean Yves Le Reste, France

Average rating:  9.9

Guest type: Young couple

stayed in Oct 2006

Une petite folie qu'on ne s'offre pas tous les jours si on n'est pas millionaire mais... Aucun regret, le lieu et le séjour sont fabuleux. Le bâtiment est magnifique même si le passe-partout international a un peu sévi dans les chambres (je suis architecte et amoureux du patrimoine, excusez-moi si je suis un peu difficile). Pour le reste, rien à dire, que du bonheur. Salons splendides, ambiance feutrée, personnel aimable, jardins à rêver, et la mer devant... que dire de plus?

Guest name: Stephan Bernauer, Switzerland

Average rating:  9.5

Guest type: Family with young children

stayed in Aug 2006

Beautiful hotel with great service.

Guest name: Joyce Nussbaum, USA

Average rating:  9.4

Guest type: Family with older children

stayed in Jul 2006

Excellente adresse. Ne pas hésiter à prendre son véhicule pour le centre ville ou Monreale, contrairement à ce que disent les guides qui découragent l'usage de la voiture à Palerme. Petit snack sur la terrasse, bien mais cher. La piscine est très agréable. Principal bémol : la moquette de nos chambres tâchées et leur orientation, sur le sud et donc côté route et circulation pas négligeable.

Guest name: Pierre BILLAT, France

Average rating:  9.8

Guest type: Mature couple

stayed in Jul 2006

This is an amazing hotel. This was one of our stops on a 2 week anniversary trip and my husband and I were in Palermo visiting his relatives. The staff will bend over backwards to make your stay pleasant. They are wonderful, gracious, and completely helpful. This is a first class hotel. We will visit again when we are in Palermo!!

Guest name: Mia Randazzo, USA

Average rating:  8.7

Guest type: Group of friends

stayed in May 2006

Great place to stay! It's a carribean setting in Sicily.

Guest name: Antonino Rollo, Spain