The O'Keefe Plaza Hotel - New Orleans

Average rating:  5.1

Guest type: Young couple

stayed in Feb 2008

I booked a room for the weekend leading up to Mardi Gras here on venere but was unable to actually stay at the hotel due to venere.com's lack of communication with this hotel. Upon arriving, I was informed that my hotel reservation could not be confirmed or honored because this hotel had been unable to access any reservations made through venere for the past two months. Further, I was also told that by the hotel manager, who was very nice and helpful, that they have been unable to resolve this issue with venere because they can not get a response from anyone with venere, who apparently is based out of Italy. So beware when booking with this hotel thorough venere! The manager was very nice and helpful that, although he was unable to honor my reservation, to help me secure a comparable room at a very comparable rate at the Quality Suites a block up the street so my trip went on without another hitch.

Guest name: NH, USA

Average rating:  0.8

Guest type: Group

stayed in Jan 2008

That is the worst hotel I have ever stayed in. The manager called me a liar and said I was crazy. He had my truck towed out of the hotel parking area because I did not know we needed a parking pass. Things like that should be included in the price of the room. The rate quoted was not the rate they wanted me to pay and I had to pay to get my truck back. Do not stay here ever!

Guest name: LE, USA

Average rating:  1.9

Guest type: Mature couple

stayed in Jan 2008

I realize that the hotel was in the middle of Hurricane disaster. The room we were in was not at all remodeled as was led to believe on the webpage. The worst thing was that when we got there they did not have any record of our reservation. They did honor it thankfully but the room was poor for the price.

Guest name: MC, USA

Average rating:  0.5

Guest type: Mature couple

stayed in Nov 2007

I have to say that we had NEVER stayed in such a filthy hotel. Shower faucet was broken, toilet was stuck, we were in an unbreathable smoking room. My wife left the hotel with a rash on her face and body that probably came from those disgusting bed spreads. We had to buy candles!! We were told that housekeeping was not available but once a week and the receptionists left little to be desired. It's a shame that a hotel like this is kept so very poorly. I severely disappointed at this hotel!!

Guest name: CR, USA

Average rating:  3.1

Guest type: Not Specified

stayed in Nov 2007

We were booked for 3 nights but checked out after 2. Upon check in clerk had no info on our reservation. When Venere name was mentioned it received negative reaction. I had my email copy so clerk was able to call and verify res. They assigned us a dirty room. When cleaned up it still had no mattress pads. After complaining, they gave us a better room. Hotel was more like a dorm than a hotel BUT...you get what you pay for. Stay there again, no.

Guest name: Donald Hatch, USA

Average rating:  7.4

Guest type: Group

stayed in Nov 2007

Your service in the venere reservations system was excellent. The hotel staff, specifically in the desk when checking in was poor. The urgently need training. They take too much time with people, photocopying documents, amking calls, looking at folders until, fianlly, they give you the room.

Guest name: Gabriela Elizondo, Mexico

Average rating:  3.3

Guest type: Young couple

stayed in Jul 2007

I only stayed there for the weekend. I wanted to go to the Essence Festival. When I first arrived the front desk clerk was kind of rude. They could not pull up my reservation and luckily they had some rooms available. At night it so noisy I could not sleep at all hours of the night. The stay was not worth the price. The room was very spacious the water pressure in the shower sucked. It was in a great location from the superdome. Every since they have changed from Sleep Inn it is not the same. It could use some major reconstruction including with the staff. Trash was left all over the building and I had to wait an hour to be checked out because payment was not taken care of right by the front desk.

Guest name: Shereda Farris, USA