Hotel Best Western Plaza - Naples

Average rating:  8.9

Guest type: Young couple

stayed in Jan 2008

stayed in naples for 3 days and 2 nights in January. the room was very clean and quiet. the location was very convenient as close to the train station. The breakfast was very good and the staff nice and helpful. I would definitely go back there and recommend it!!

Guest name: CB, United Kingdom

Average rating:  7.8

Guest type: Young couple

stayed in Dec 2007

good price good quality ...but in the center of Naples... anyway, good choice...

Guest name: EC, Italy

Average rating:  9.5

Guest type: Group

stayed in Oct 2007

Naples really surprises a lot :-)... Well, Hotel looks better on pics but it i sreally NICE for Naples and staff is really friendly. Great coffee by the way in the Lobby...

Guest name: Dmitry Lyubchenko, Russia

Average rating:  3.4

Guest type: Young couple

stayed in Apr 2007

I had many problems with my stay... one is it took 3 phone calls, two trips down to the front desk, and 7 hours for me to finally get a coffee. Also only one staff member spoke english (and not very well). The location is great because it is only ten minute walk from the train station, but it is not a very "safe" walk. The location would be ok if you are male... but it was not very safe for females, and it was very difficult to find. The front desk kept telling us that dinner was up stairs, but when we went up there the doors were locked and the lights were off. Overall this was a horrible hotel, and I would not recommend it.

Guest name: Rebecca Fitzpatrick, Austria

Average rating:  7.6

Guest type: Young couple

stayed in Mar 2007

very nice and even nicer for the price. The sorroundings are not goodlooking but the hotel reverses that feeling.

Guest name: JS, Italy

Average rating:  8.6

Guest type: Single traveller

stayed in Sep 2006

1.It is obvious that it caters to businesspeople who only come for short stays. 2. There are no drawers for clothes, the reading lights are very low, there is very little space between bed and wall. 3. The public rooms are not inviting - plastic couches and armchairs. The service at breakfast is not very experienced.It is inconvenient to have no restaurant; however the recommended ones were OK.4.The traffic outside scary and the streets unbelievably dirty.

Guest name: KP, Greece

Average rating:  9.4

Guest type: Family with young children

stayed in Jun 2006

This was my first time visiting Naples but I have travelled to Italy many times. I was very worried about going to Naples as i was going to be alone with my three year old son, having read the comments on the city. However I had no problems at all here. I was in the city with my son after midnight and like every large city in the world I felt safe but you need to apply common sence. I would encourage people to visit here and not to believe all the bad press. This hotel is very central and handy for public transport.

Guest name: Aisling Dermody, Ireland

Average rating:  7.1

Guest type: Mature couple

stayed in Jul 2006

Tutto ottimo, lavabo piccolo solo neo interruzione corrente varie volte.

Guest name: Michele Milana, Italy

Average rating:  7.2

Guest type: Single leisure traveller

stayed in Apr 2006

when the fire alarm sounded, the employees did not know what to do and did not call the fire brigade.

Guest name: ME, Spain

Average rating:  9.5

Guest type: Couple with children

stayed in Mar 2006

Wonderful hotel. Very welcoming, competent, and helpful employees. Great breakfast on rooftop location with a super view. Our room was new and spotless and the windows were sound proof. However, we keep our windows open to the piazza below to hear the wonderful sounds of European cities. There was also some interesting acivity going on in the piazza below (more entertaining than television). So do be careful- although I think they were mostly conducting their business in a manner that would not affect hotel guests (I happen to love to people watch). The walk from the train station was very doable, although watch your wallet. If you need a clean fresh hotel close to the train station this one is it (as long as you do not mind the colorful activities going on in this area)

Guest name: AB, USA

Average rating:  7.0

Guest type: Heterosexual Couple

stayed in Oct 2005

some of the employee is very rude and impatient

Guest name: MIN CHEN, Australia

Average rating:  9.4

Guest type: Not Specified

stayed in Aug 2005

Excellent value for money. Stayed for one night. Staff spoke English and were very competent and helpful. Rooms were clean and everything worked. The area, while full of character, is pretty rough.

Guest name: PR, Ireland

Average rating:  8.2

Guest type: Group of friends

stayed in Jul 2005

Wir waren zu viert für 2 Nächte im Hotel Plaza. Das Hotel ist vom Flughafen aus mit dem Autobus ANMLinie S3 für 1 Euro pro Ticket gut zu erreichen.Der Bus fährt vor dem Airport ca. alle 10 Min.ab und man steigt am Hauptbahnhof aus. Die Tickets gibts am Kiosk im Flughafen. Vom Hauptbahnhof sind es nur wenige Gehminuten zum Hotel. Mit dem Taxi sind es ca.15Minuten für ca. 20 Euro. Das Empfangspersonal war sehr freundlich und hilfsbereit. Die Zimmer waren wie beschrieben, sehr sauber und zweckmäßig und gut eingerichtet. NAchts war es sehr ruhig, wirklich schalldicht, nur die Klimaanlage machte etwas Geräusche. Etwas enttäuschend war für uns das angekündigte kalt-warme Frühstücksbuffet auf dem Dachgartenrestaurant. Der Kaffee schmeckte uns gar nicht. Es gab 1 Sorte Wurst, eine Sorte Käse,Joghurt und Obstsalat aus der Dose, MArmelade und Honig. Das war genug zum Sattwerden,aber wir hatten uns das GAnze etwas vielfältiger vorgestellt und vor allem einen guten Kaffee in Italien erwartet. Das Dachgartenrestaurant war ein geschlossener Raum auf der letzten Etage des Hotels. Der Ausblick über die Stadt war durch geschlossene Jalousienvorhänge versperrt. Das war sehr schade. Die Lage des Hotels ist gut. Man kann gut zu Fuß die Altstadt erkunden. Auch die Umgebung des Hotels fanden wir nicht schlechter oder gefährlicher wie den ganzen Rest der Altstadt. Wir haben sehr gastfreundliche und hilfsbereite Neapolitaner erlebt. Wir denken gerne an unsere Städtereise zurück und würden wieder ins Hotel Plaza gehen.

Guest name: UH, Germany

Average rating:  8.3

Guest type: Heterosexual Couple

stayed in Aug 2005

Although right in the middle of Napoli, this hotel is quiet, clean unlike its surroundings!!! Perfect location to go walking in the historical city.

Guest name: PF, France

Average rating:  6.0

Guest type: Not Specified

stayed in Aug 2005

While the inside of this hotel was nice and comfortable, the outside was not. I was robbed right across the street from the hotel. I also noticed the prostitutes hanging out in the same plaza right outside the hotel. It is near the train/bus station, which is a plus, but one must determine if proximity is worth the risk of staying in a poor area. Also, I found the staff a little put off any time I asked a question, like they were too busy with other things.

Guest name: Julie Govert, USA

Average rating:  8.5

Guest type: Heterosexual Couple

stayed in Jul 2005

Well located and very clean and fairly priced.Easy to recommend.

Guest name: JW, Sweden

Average rating:  7.6

Guest type: Heterosexual Couple

stayed in Jun 2005

Ein schönes und kürzlich renoviertes Hotel mit excellenter Lage. Bus und Bahn direkt vor der Tür. Parkgarage (wird vom Hotel vermittelt) in der Nähe. Frühstück etwas (typisch italienisch) eher sparsam und in eher in ungewöhnlicher Umgebung. (eine Art von Wintergarten auf dem Dach es Hotels, zusammen mit der örtlichen Polizei)

Guest name: BD, Germany

Average rating:  8.4

Guest type: Single leisure traveller

stayed in Jun 2005

No complaints about hotel. Location is just off Piazza Garibaldi which is not so nice. Would not recommend this hotel for a prolonged visit but is good for an overnight stop-over as near the station.

Guest name: Johnny Stewart, United Kingdom

Average rating:  9.2

Guest type: Heterosexual Couple

stayed in Jun 2005

The hotel was very clean,safe, and quiet, but the surrounding area is a bit decayed.Caution should be exercised with your money and belongings before stepping outside since the location is near the train station. Overall a very good value for the experienced traveller.

Guest name: JJ, USA

Average rating:  7.6

Guest type: Group of friends

stayed in Jun 2005

Besides there being nothing to do in Naples, this hotel was certainly a pleasant surprise. Very nice stay, and the bathroom had a foot washer! Also, they had the best continental breakfast we encountered on our entire trip through italy. If you must visit Naples, this is not a bad choice at all.

Guest name: Matthew Bezerman, USA

Average rating:  9.8

Guest type: Family Group

stayed in Mar 2005

For my next trip to naples i will choose this hotel. Very good

Guest name: Matteo Mauri, Italy

Average rating:  8.8

Guest type: Heterosexual Couple

stayed in Dec 2004

We stayed only one night at the Plaza and in Naples but enjoyed our time there very much. The Hotel is very conveniently located an easy 5 minute walk from the main train station Centrale). It is in a bustling central area of Naples just a block from Piazza Garibaldi and although it is noisy during the day and early evening, the streets quiet down at night. The triple pane windows work beautifully to keep out much of the street noise at all times. The hotel was very clean with relatively spacious modern rooms. The staff, while speaking only halting english was eager to help and was able to answer all of our needs. Breakfast was simple but good and is served in an upper story with lovely views of the city in three directions. We did not feel that the area was in any way unsavory but certainly brimming with life and we would heartily recommend the Plaza to anyone.

Guest name: Richard Sivilli, USA

Average rating:  9.2

Guest type: Gay Couple

stayed in Dec 2004

La zona non è delle migliori però è vicina alla stazione, alla ferma della metrò e alla fermata dell'autobus. L'hotel è molto elegante vale la pena fermarsi per fare una colazione sul roof garden con la vista di napoli! indimenticabile

Guest name: GIOVANNI MANCUSO, Italy

Average rating:  8.1

Guest type: Group of friends

stayed in Nov 2004

Le camere sono un pò piccole, la locazione è eccellente, a piedi si raggiungono facilmente i luoghi di interesse. l'hotel non ha parcheggio, ma ce n'è uno molto vicino

Guest name: PP, Italy

Average rating:  6.0

Guest type: Heterosexual Couple

stayed in Nov 2004

Bonne prestation générale, mais rapport qualité/prix assez mauvais: malheureusement, il semble bien que tous les hotels napolitains soient chers, voire très chers! Le petit dejeuner est bon mais sans plus, la chambre est propre et fonctionnelle, la déco assez asseptisée... Le quartier en revanche est pas le plus sympa: seul avantage, près de la gare centrale et près des bus vers l'aéroport...

Guest name: EV, France

Average rating:  7.9

Guest type: Family Group

stayed in Sep 2004

Ideal location for public transport to and from airport and for historic sites.

Guest name: Richard Cook, United Kingdom

Average rating:  7.9

Guest type: Family Group

stayed in Sep 2004

As described by your previous reviewers, hotel was excellent but the area in rather run down. It was quite a distance from the better end of Naples. Hotel staff were very helpful when our luggage didn't arrive with us, but 3 days later.

Guest name: Barbara Clark, United Kingdom

Average rating:  8.5

Guest type: Heterosexual Couple

stayed in Aug 2004

Clean convienient hotel for the station but no real character. Rooms a little on the small side but useful for a stopover.

Guest name: KG, United Kingdom

Average rating:  9.1

Guest type: Group of friends

stayed in Aug 2004

El hotel está muy bien para ser de 3 estrellas, y además tan económico que sorprende, incluyendo el desayuno buffet. Insonorizado (importante detalle x la zona...) y sobretodo la limpieza muy bien. Cambia mucho su aspecto de fuera con el de dentro. Muy moderno y recientemente reformado y decorado con muy buen gusto. La zona donde está situado parece un poco conflictiva....es el único inconveniente que hemos encontrado.... de noche es toda una aventura salir, eso si, mejor no llevar nada valioso a la vista por esta ciudad(oro, cámaras, etc)..... y cuidado con los estafadores!

Guest name: NURIA GUINART SILVESTRE, Spain

Average rating:  9.5

Guest type: Heterosexual Couple

stayed in Jul 2004

Others travelling with us paid more for a lesser room. Learn basic italian, front desk staff were a bit snooty because my Italian was poor.

Guest name: Drew Roberts, United Kingdom

Average rating:  8.1

Guest type: Heterosexual Couple

stayed in Jul 2004

This is a good hotel for those who want to stay in the stazione area of Naples--a raucous but fascinating area! The staff initially seem a little unfriendly, but are in my experience competent and honest.

Guest name: GM, Hong Kong SAR, PRC

Average rating:  9.9

Guest type: Group of friends

stayed in Jul 2004

Would recommend the Plaza to anyone. Staff and hotel were excellent and even allowed us to check in about 5 hours early with no charge despite being fully booked the night before. The area surrounding the hotel is not as nice as some parts of Napoli but this is compensated by the hotel making it an excellent hotel choice especially if travelling from the train station and the port which are both very nearby.

Guest name: M Ruth Anderson, United Kingdom

Average rating:  9.4

Guest type: Heterosexual Couple

stayed in Jul 2004

Naples is a beautiful city full of lunatics and this hotel is fantastic but in a hellhole of a location. Its an immigrant area with piles of rubbish everywhere. It didn`t seem threatening but it wasn`t nice to walk around. If you come just to vist Pompeii etc then its perfect as the train is only 5 mins walk but if you want to visit the city its better to stay in the bay area. The rooms are large, clean, well-equipped and breakfast on the roof terrace was a great way to start the day. Great hotel, wrong place.

Guest name: Alex Nagler, Spain

Average rating:  9.2

Guest type: Heterosexual Couple

stayed in Jul 2004

This is an excellent value hotel. Very modern, very clean and friendly. The only drawback - depending on why you go to Naples - is the location. The location is nice enough but if you are going as a tourist, its maybe a little away from the buzz and tourist areas or port. We did a lot of walking as if you have been to Naples before, taxis, cars and busses in the centre are not very practical as it so hot and busy. Its very close to train station and the airport is only 15 Euros by taxi.

Guest name: Niall Methven, United Kingdom

Average rating:  7.8

Guest type: Heterosexual Couple

stayed in Jul 2004

Pour un ***, pas grand chose à redire. Seules petites critiques : la salle de bain n'était pas vraiment propre et la douche cassée et surtout l'accueil n'était pas des plus chaleureux, même si le personnel est serviable. Sinon le lieu où est placé l'hôtel est parfait pour les personnes sans voiture, tout près de la gare, les tranports en commun à portée de main pour joindre tous les recoins de la ville. La description correspond tout à fait à la réalité. Globalement : plus que correct.

Guest name: PM, Switzerland

Average rating:  8.4

Guest type: Heterosexual Couple

stayed in Jul 2004

Together with my girlfriend, I stayed one Saturday night in July 2004 in hotel Plaza. The hotel is easily reachable from the train station, but pay attention when you cross the station square, or you will get robbed. As previous commenters noted, it is true that the hotel is located in a bad zone (Piazza Garibaldi): if you want to reach a better zone, you have to cross half Naples: not to be done by night. So after a day of sightseeing, we decided to stay in for the night and just went out for an evening meal in a nearby restaurant. The hotel is clean, the rooms are spacious and beautifully lit, with airco, safe, tv and minibar, also the bathroom is ok (shower, toilet and washbasin). Only minus is that you can't open the window shutters. (maybe better, because the panorama would be ugly). We didn't take breakfast (other priorities ;-)), so can't judge upon that. Check-out time is noon. People at reception were professional, but they forgot to tell us how breakfast was regulated...

Guest name: Joris Vleminckx, Italy

Average rating:  9.2

Guest type: Heterosexual Couple

stayed in Jun 2004

A very comfortable and welcoming hotel and an oasis in manic Naples. It is near the Garabaldi metro so transport is convenient. It is however situated in the commercial district of Naples and difficult to get around other than by trains. Nonetheless, great value for money and comfort. The view however is pretty appauling and they have sealed up all the windows, so be prepared for a lack of natural daylight.

Guest name: Darrell Chan, United Kingdom

Average rating:  8.9

Guest type: Couple with children

stayed in Jan 2004

Nice Hotel at good price. Would return. Location not in the best place but central.

Guest name: MD, Germany

Average rating:  7.1

Guest type: Heterosexual Couple

stayed in Sep 2003

Fairly good hotel, location near Piazza Garibaldi not so good,but price/quality ok 1 handicap : no parking facilities.

Guest name: Roland Geyssens, Belgium

Average rating:  8.4

Guest type: Heterosexual Couple

stayed in Aug 2003

I've been travelling to Italy for more than ten years now and this is definitely one of the better hotels I ever had (in this category). One could even say that it isn't typically italian, because of the surprising cleanliness, spaciousness and the low noise level of our double room (facing a heavy traffic place!). Obviously, the hotel was very well renovated. P.S: don't buy any electronic device on the black market (=main streets) of Naples, they will betray you in any case!!

Guest name: Niccolò Olgiati, Switzerland

Average rating:  4.7

Guest type: Couple with children

stayed in Aug 2003

The hotel is in a very dangerous part of Naples. We arrived at about 9pm and the streets looked like something out of a war zone. When we went to find out where to park the car etc we made sure everything was taken out of the car that would move! One of the hotel attendants took us to some secure parking which was 15 euros. They took the keys and parked the car and when we picked it up in the morning after passing an ambulance taking away a body found that it had been rifled through (although not damaged) and some things taken. However it was not something you would discuss and live1 The hotel was clean and appeared secure but we would not visit again and definately not with a child. Too scary an area to be believed once the sun went down. The breakfast was a eat all you can buffet which was fine but is was down in the basement which smelled terribly of damp. If you are a business man probably ok.

Guest name: TD, United Kingdom

Average rating:  9.7

Guest type: Not Specified

stayed in Aug 2003

This hotel is excellent, as well as being excellent value for money.

Guest name: James Phythian-Adams, United Kingdom

Average rating:  8.0

Guest type: Heterosexual Couple

stayed in Mar 2003

The hotel was recently restructured. The furniture is very nice and the hotel stuff is very friendly.

Guest name: PB, Germany

Average rating:  8.5

Guest type: Group of friends

stayed in Mar 2003

Very nice hotel in a not so nice neighborhood.

Guest name: MH, United Kingdom

Average rating:  8.0

Guest type: Group of friends

stayed in Feb 2003

The hotel had just been refurbished very contempory & therefore it was very clean. The staff were very flexible as we wanted to change our initial reservation when we arrived. Initially there were 4 of us so we had 2 adjoining rooms.Later during our stay One member of our party left early so when we asked for a room for 3 people they just added a camp bed to the larger of the adjoning rooms. I did make a comment at check out and they did reduce our rate and just charged us for 2 instead of 3.Could not fault the customer service.The area was however a little unplesent and seedy a bit like Kings Coss in London.

Guest name: Ruth Isaacs, United Kingdom