Hotel Vincci Madrid Centrum - Madrid

Average rating:  8.0

Guest type: Single traveller

stayed in Feb 2008

If you need to work, take a LAN cable, their wireless internet is free but low speed. Very convenient location for central Madrid and in a quiet street. Good for vacation, not so good for work as no desk in room.

Guest name: JM, United Kingdom

Average rating:  7.6

Guest type: Mature couple

stayed in Sep 2007

Nice but small rooms. Very hard beds!

Guest name: JS, USA

Average rating:  7.4

Guest type: Mature couple

stayed in Aug 2007

very good down town location. Modern style hotel. good furniture and excelent bathrooms.

Guest name: AG, Spain

Average rating:  10.0

Guest type: Group

stayed in Aug 2007

Highly recomended, Great value for money, will be staying there again soon.

Guest name: MICKY CIEPLAK, United Kingdom

Average rating:  8.6

Guest type: Single traveller

stayed in Feb 2007

Fantastic position (close to Prado and Thyssen museum and Plaza Mayor) Confortable room Huge and perfect breakfast Nice place if you prefer moern forniture

Guest name: Andrea Sergio Ravizzoni, Italy

Average rating:  5.0

Guest type: Single traveller

stayed in Jan 2007

The price is too high for the quality. Especially if you are staying single. But on the other hand the hotel is very near to the center.

Guest name: Emre Akay, Turkey

Average rating:  8.2

Guest type: Gay Couple

stayed in Nov 2005

Nice Place, centrally located between Puerta del Sol and Paseo Del Prado. Helpful staff, modern room and bath, english widely understood/spoken

Guest name: Christopher Gioia, USA

Average rating:  9.9

Guest type: Family with older children

stayed in Oct 2006

We loved the hotel. The staff was especially nice, the rooms extremely clean, and the location was perfectly centered between all the major sites in Madrid. The morning breakfast was amazing!

Guest name: Kay Constantine, USA

Average rating:  2.0

Guest type: Single traveller

stayed in Sep 2006

Small, noisy, extremely rude and unhelpful staff. Rooms appear MUCH larger in the photos, and the street the hotel is on is dirty and ugly. Overall, a very disappointing experience.

Guest name: Carlos Eichenberger, Guatemala

Average rating:  5.3

Guest type: Not Specified

stayed in May 2006

First time stay at hotel. Rooms are quite small. The hotel was going for trendy style over classic or lasting decor. The hotel lacked quality appointments or detailing. It was a little shoddy--not well executed. Would not stay here again, although the location was great.

Guest name: David Rohde, USA

Average rating:  9.6

Guest type: Heterosexual Couple

stayed in Jun 2006

very well presented rooms and very helpful staff

Guest name: Mike Corkill, United Kingdom

Average rating:  8.1

Guest type: Family Group

stayed in Jun 2006

A good hotel with effective service and well placed to visit the major attractions in Madrid

Guest name: Anthony Jeffery, United Kingdom

Average rating:  9.8

Guest type: Heterosexual Couple

stayed in May 2006

brilliant hotel in the middle of Madrid, extremely central - could not have asked for a better base for exploring the city! Me encantalo!

Guest name: MM, Ireland

Average rating:  5.4

Guest type: Heterosexual Couple

stayed in May 2006

When we arrived we were told that there was a "problem" with some of the rooms... we could not tell if it was a physical problem with the room or a booking mixup. They transferred us to another hotel belonging to the chain only a couple of blocks away and had a porter take our luggage. The room was nicely appointed, but the window was to an inside, inaccessible courtyard (more like a large light tube). The second day we were transferred back to the originally booked hotel and were put into a tiny room with a window to the street that was quite loud. We requested a room change and were then given a larger better located room. We did not know if the hotel rate included breakfast and check with the maitre who said it did. The breakfast was very good. Later upon check-out we were told it was an error, and found the breakfast to be quite expensive. The hotel does not have internet service except for a kiosk with an expensive flat rate per session. The location was very convenient. The front desk staff have a tendency to give the telephone more attention than the guest standing in front of them. At this price I would look for a hotel with more services.

Guest name: Peter Arato, Canada

Average rating:  8.9

Guest type: Group

stayed in Apr 2006

Great hotel, very central for all the night life in Santa Ana would defo stay again

Guest name: TL, United Kingdom

Average rating:  5.2

Guest type: Heterosexual Couple

stayed in Apr 2006

The staff were competent enough and the hotel was close enough to all we needed to see, but we were given a room with no windows (well a window looking into a lift shaft). Not a very appealing aspect...

Guest name: Rod Watts, United Kingdom

Average rating:  9.3

Guest type: Heterosexual Couple

stayed in Apr 2006

Très bien placé j'ai pu tout faire à pied , mais le metro n'est qu'à quelques pas pour ceux qui veulent. Par contre j'avais maculé mes draps (et oui on ne choisi pas toujours quand ça tombe...) et on ne me les à pas changés, j'ai dormi 3 nuits dans mon jus!!!

Guest name: MC, France

Average rating:  2.5

Guest type: Group of friends

stayed in Feb 2006

This review is based on the Vincci Soho, as when our group arrived at the Vincci Madrid, we were told there were "no lights" on the 7th and 8th floor... I take that to mean they did not have our reservation. I am not sure if that was the fault of venere.com or the hotel itself. We arrived at the Vincci Soho to chaos, the hotel had only recently opened and was not ready for business. They have not given their staff any customer service training, as all staff, including management, were unhelpful and rude. The staff made our short stay in Madrid very stressful and ruined our weekend by their rude attitude and also causing us stress by telling us the next day that we all had to leave as they were "full". After creating some fuss the manager came along and must have waved a magic wand, as he then said we could stay... The rooms were not finished, and the keys to rooms did not work, we had 5 rooms, so this was not just related to 1 room. Wires and cables still hanging from the ceilings, no toiletries or mini bar in some rooms etc. Don't waste your time or money.

Guest name: KO, Ireland

Average rating:  9.8

Guest type: Gay Couple

stayed in Jan 2006

Wonderful hotel located in the very center of Madrid. Great base to explore all of Madrid, and very close the the Seville Metro stop. There are numerous restaurants nearby, Puerto del Sol shopping area is a short walk away, and the musuem 'Golden Triangle' is just down the street. Rooms were very contemporary and well decorated. Rooms facing the street have some street noise, sirens etc, but overall noise was not a big issue.

Guest name: Reid Shigeoka, USA

Average rating:  8.1

Guest type: Heterosexual Couple

stayed in Jan 2006

we did not mention it to staff but the hotel did smell. not to overpowering but a definate odour of toilet drains. Bathrooms in room had no ventilation so it was worst here although it was still evident in the hotel as a whole. Still like the hotel but would not return for this reason.

Guest name: KG, United Kingdom

Average rating:  9.2

Guest type: Not Specified

stayed in Dec 2005

I had some problems with the security in the area around the hotel. But the hotel itself is beautiful, very well priced and I would definitely stay there again.

Guest name: Joe Carlin, USA

Average rating:  8.9

Guest type: Not Specified

stayed in Oct 2005

Very pleasant hotel and very helpful staff. Breakfast excellent,with no smoking section; close to main museums and sights.Though room in the Colon/Barcelona was lovely and desk staff also v.helpful, price quality ratio better in Vincci /Madrid.

Guest name: Enid Nekrouf, Switzerland

Average rating:  8.9

Guest type: Heterosexual Couple

stayed in Sep 2005

Very good hotel (design) and nice situation

Guest name: RT, Belgium