Hotel Sercotel Emperador - Madrid

8.8

Initially we were given a room in back end of no-where in the hotel. As a previous guest of the hotel we had been given a room with a view the first time and the quality of this room in comparison was extremely disappointing. There was confusion at first over the fact that I wanted a smoking room so we ended up spending our first night in a twin room with the promise of a double the next day. The following day, thankfully, we were moved to a room at the front - with a balcony and a view!! We were extremely pleased with this as this was one of the reasons we returned to this hotel - along with the pool on the roof!! Love that!! It was 31 degrees celsius at 2am so you can imagine what the days were like. A pool was an essential must have. Last time we were in Madrid we only stayed for a weekend which is no-where near long enough to find your way round this amazing city. The best time for a night out is to go to Sol and find your way round from there. Don't just go into "Irish bars" which supports loud music mainly but try the small bars. There's always so much more character to them. Quieter music so you can have a chat but a great atmosphere and you get to meet some amazing people. If you go in July/August Madrid will be quieter than normal as the Spaniards are on holiday but you can also pick up some amazing bargains - sale time at it's best!!!!

6.4

excellent location, but had ordered a double bed room but got twin room inspite of booking rooms in advance. thats the only bad thing i can think of in this excellent located property with excellent rooms.

8.4

Our stay at the hotel was very pleasant. The location is great!!! Right at the heart of the city! For us it was the best part. We would recommend it to the people who are looking for the hotel in this price range.

9.9

Public area lounge was smoking which was unpleasant as you first walk in. Nice that rooms had a separate area for non-smokers.

9.2

This hotel was gorgeous and we loved the rooftop pool - the photos on the web site are deceptive. This has to be seen to be believed!! Thank-you to the person who wrote a message previously telling us to get off at the Santo Domingo stop instead of the one stated on the website. Although if you get the metro from the airport the guys there will tell you exactly which lines to catch when you give the address of your hotel. Top notch system!!

8.1

downtown, exellent position, good area subway very closer

6.1

This was our first visit to Madrid, overall we had a great few days. I would have rated our stay as excellent if it were not for the paper thin walls in the Hotel, where the noise of the neighbours could be easily heard. Also the fact that the breakfast was not included in the price was not a nice surprise. The site did not point out that breakfast was not included, it lead you to believe that it was, so to be charged €36 for one day was not very helpful. Other than that, the hotel is very good, in a great location. Everything is within walking distance, nice bars and restaurants on the doorstep. Also, if you are travelling in from the Airport, I would highly recommend using the Metro service, excellent service and very cheap. We bought a 10 trip ticket for €6.15, used two of these to get to our hotel, a total cost of €1.23. Also don't use the stop recommended on the website, get out at St. Domingo and exit on the right hand side of the platform, onto Gran Via, this stop is right outside the entrance to the Hotel.