Hotel International au Lac - Lugano

Average rating:  1.6

Guest type: Mature couple

stayed in Apr 2008

This is a total rip-off for the price paid: 1) Fittings in the room are unbelievably archaic -- absolutely no sense of modernity at all. Bathroom fittings are really old, flimsy e.g the toilet seat looks like it could come off anytime; they don't even provide a electric kettle for boiling water; not even a small complimetary bottled water. For > CHF200/night, one expects a much more decently furbished room; 2) While I understand that they are attempting to maintain the overall age of the building, they have for convenience chosen to overlook some of the more important aspects: e.g. the door lock and keys look like they are indeed 100 years old -- they absolutely do not give a sense of security at all because the key can be easily duplicated by anyone! 3) The bad furnishing is matched by the absolutely disgraceful level of hotel service: a) at 7:00 pm, without any knocking on the door, the cleaner lady just unlocked & opened the door while my wife & I were inside the room! Then, some 30 mins later, another man in hotel uniform, did exactly the same thing -- again without knocking on the door. I have never in my life experienced such rude, incompetent hotel service -- one can imagine the embarrassment if we were not decent at those moments. 4) At about 8:00 pm that same night, I paid the hotel bill because we were leaving very early the next morning. But as though the hotel was absolutely determined to show off its downright incompetence, the concierge even had the audacity to ring my room at about 11:00 pm that night to wake me up & ask for payment yet again! I defintely would not recommend a stay here.

Guest name: C H Tan, Singapore

Average rating:  9.9

Guest type: Mature couple

stayed in Apr 2008

Excelent location, old style spacius rooms, free wifi in the room, garage. We enjoyed our stay very much. We were using the hotel only for night stay, so didn't tested other facilities like the pool.

Guest name: MG, Israel

Average rating:  10.0

Guest type: Mature couple

stayed in Oct 2007

A wonderful, beautiful old style hotel. Scenic location, wonderful furnishings, hotel history photos and memmorablia displays. Comfortable common area and bar, well kept private outdoor terraces. Delightful waiters in the restaurant, generous breakfast, helpful desk staff. Very comfortable and relaxing. Outdoor pool on the premises.

Guest name: LM, USA

Average rating:  7.6

Guest type: Not Specified

stayed in Oct 2007

Faded beauty hotel in a great location. Good value, basic hotel in a great location in Lugano. It's not a modern hotel but OK.

Guest name: CM, USA

Average rating:  8.2

Guest type: Mature couple

stayed in Sep 2007

Hotel has a good site, set back from the busy promenade road, close to shops and walking distance from the train station. Presently a little noisy from renovation of church next door. Bedrooms look newly done up. Bathroom very pleasant with heated towel rails and bidet. Ambience of hotel, old world charm. Good value for money.

Guest name: Mingyu Chang, Singapore

Average rating:  8.4

Guest type: Family with young children

stayed in Jun 2007

To hold high class service

Guest name: Ivo Tarvans, Latvia

Average rating:  9.1

Guest type: Single traveller

stayed in Oct 2006

This is a 100 year old hotel in the Grande style of long ago... but it has been redone, it's modern, and the location is steps from the lake and at the end of the main shopping street. It has one of those old fashioned libraries or lounges and there is a bar with free internet station inside. Breakfast was ample and good.

Guest name: James Norton, USA

Average rating:  8.5

Guest type: Young couple

stayed in Aug 2006

The room was lovely, a great view on to the lake and lovely balcony. The room was clean and reception staff and cleaning staff were excellent. We recieved some poor service and a rather bad attitude from one member of the bar staff and one of the breakfast staff, however this did not spoil our stay we just chose not to use the bar any more. I would recommend this hotel.

Guest name: Katherine Lee, United Kingdom

Average rating:  7.7

Guest type: Group

stayed in Jul 2006

Hotel is not directly at the lake but there is a plaza and a big street in between. I did not notice in the internet, that I must specify a room with air conditioning if I wanted one. Now there is a hint in the home page. The internet connection in the bar was very helpful.

Guest name: ES, Germany

Average rating:  8.2

Guest type: Group

stayed in Jul 2006

There were mainly elderly people staying there but as we only stayed for 1 night, we were mostly interested in the surroudings which were fantastic!

Guest name: Tina Halperin, United Kingdom