Hotel Norfolk Towers - London

Average rating:  4.9

Guest type: Young couple

stayed in Apr 2008

Being on the third or fourth floor, apparently meant that getting hot water was often delayed. After nearly an hour of letting the water run, the manager agreed that the shower was not going to work. Tried moving to another room but that was the same. Finally, third room was ok, but not overly hot water. Great Italian restaurant nearby. Obviously popular with locals. Service not perfect, but pleasant enough and food was very good.

Guest name: CJ, United Kingdom

Average rating:  7.2

Guest type: Young couple

stayed in Mar 2008

That was not the first time I went in this hotel.The room is little but clean and nice .The location is central and very near to the underground/railway station of Paddington and the bus stop(5 min. walk).I could recommend that .

Guest name: SC, Italy

Average rating:  5.4

Guest type: Single traveller

stayed in Feb 2008

This was my first time at this hotel. The hotel is in an ideal location walking distance to paddington station and one of the hop on hop off bus stops. There's lots of small restaurants in the area... Unfortunately the room itself was very small. the bathroom is so small - the sink and the toilet are almost conjoined! There's no space to move around or even turn around in the bathroom. There's a big hole at the bottom of the hotel room door - I noticed all the rooms on the floor had this. Its rather irritating because you get to hear all the sounds coming from the hall way, and the light gets in, plus someone can quite easily put their head under the door and take a peek at you!

Guest name: SM, South Africa

Average rating:  4.1

Guest type: Young couple

stayed in Mar 2008

I booked single & double room for 3 people. Especially,Single room was too small to open ruggage.That's the smallest room I have ever seen. And doesn't have bus tub. I believe that the room size is like king-sized-bed! So I recommend everyone should book double room for single use. We were annoyed by a labyrinth of corridors,but Good location, Nice staff.

Guest name: CK, Japan

Average rating:  9.1

Guest type: Single traveller

stayed in Jan 2008

If you an individual, budget traveler who needs to leave by train from Paddington, it would be the best choice to stay at Norfolk Tower. Actually location is not bad for touring around London. The room was clean and well-equipped and the bathroom even had bath-tup. All this was provided only at 30 pounds. I missed a lot the hotel when I had to pay more for worse accomodations in other countries.

Guest name: SL, South Korea

Average rating:  7.2

Guest type: Group

stayed in Dec 2007

Good service and location, linked to metro and bus. Bathroom and bedroom cleaned but small!!!

Guest name: AV, Italy

Average rating:  8.0

Guest type: Not Specified

stayed in Jan 2008

Great location! Very small, but clean room. Tea pot. A lot of restraunts and food shops around. Next time I'll stay here.

Guest name: Marija Rudakova, Latvia

Average rating:  6.1

Guest type: Gay Couple

stayed in Jan 2005

Good value hotel walking distance to Hyda Park and just a few Metro stops to the City Center and all the most famous London's turist spots..Rooms are a little oldie style and need to be re-furnished..remember to book romms with private bathroom,because there are some rooms with public toilets. In general good location and services provided...I would book again if come back to London

Guest name: GC, Italy

Average rating:  8.9

Guest type: Gay Couple

stayed in Feb 2005

Nice property for such money, great location!

Guest name: Alex Piatrou, United Kingdom

Average rating:  3.1

Guest type: Single traveller

stayed in Dec 2007

Very small room (storage room) on middle of staircase.

Guest name: MG, United Kingdom

Average rating:  8.2

Guest type: Not Specified

stayed in Nov 2007

Very good for a London hotel in this price-range (around GBP 50 per night for double room). Clean and nice. Great location close to tube station, many resturants and pubs.

Guest name: TG, Switzerland

Average rating:  4.9

Guest type: Mature couple

stayed in Oct 2007

This hotel was very well located. Paddington station and the Heathrow Express were just 3 minutes walk away. Local cafes, restaurants and pubs were great. The hotel room was very, very small, hot and stuffy. We were told it was an 'executive' room on the 5th floor. I looked at a double room on the fourth floor which was even smaller. The bed did not fit! The staff was not helpful or friendly. Nobody cared about us. The phone didn't work. We were asked to pay the full amount when we arrived at 2am due to a problem at Heathrow.

Guest name: Irene Sharpe, Australia

Average rating:  7.0

Guest type: Group

stayed in Oct 2007

Small rooms. Elevator very small. We were on 4th floor and room was very warm. Staff were friendly and efficient. Location is great very near Paddington station.

Guest name: Fearghal O Donnchu, Ireland

Average rating:  6.4

Guest type: Single traveller

stayed in Oct 2007

You can't believe how small is the single room but once you know it... Anyway it was clean; the hotel is a few minutes walk from Paddington stn and very close to Oxford Street. Recommended for a short stay with a low budget.

Guest name: RP, Italy

Average rating:  8.8

Guest type: Young couple

stayed in Oct 2007

I would be very happy to recommend the hotel, and will definetely stay there if i go to london again. Clean, quiet, nice staff and reasonable price. It gave us a little supprise since there are tea and coffee in the room!

Guest name: HY, United Kingdom

Average rating:  5.8

Guest type: Mature couple

stayed in Sep 2007

The location is perfect a very short walk from Paddington Station. The room we had was on the front street which is very busy. The room we had was the smalest hotel room I have ever seen or been in. On our return to London we asked for a bigger room and were accomidated. Suggestion...ask for a double room. Over all a good location, clean with a helpful staff

Guest name: BM, Canada

Average rating:  7.7

Guest type: Young couple

stayed in Sep 2007

Employees were very nice, the Hotel was more clean than average english hotel and the position was good, near paddington station (200m),but the building is very old. The room was very small, our bed was for 1,5 not for 2. Great for young ppl!

Guest name: RF, Italy

Average rating:  6.9

Guest type: Not Specified

stayed in Sep 2007

Ottimo rapporto qualità e prezzo, vicino alla metropolitana quindi comodissimo, stanze un pò piccole ma per un week end è perfetto.

Guest name: Alessandro Perotti, Italy

Average rating:  2.1

Guest type: Young couple

stayed in Sep 2007

Don't ever try to have reservation of room of this hotel ! Solely because of the so-called hotel female staff “Yolanda” on reception. She was the rudest person I ever met. When we arrived at the hotel the staff “Yolanda” was extremely rude. She did say though we had reservation of room via internet (what kind of service- guaranteed room), we had to move to another nearby hotel with better quality without stating any reason, without mentioning number of nights to stay (even though 1 night is applicable). Only we had to do was to pay prior their sending us to that hotel. We don’t think this practice (payment before check in; shifting to other hotel without prior notice by email but just upon our arrival) is viable in UK, that is a EU state. If the staff was polite enough, we could make it without any complain. But the most pin-point was the rudest staff kept saying “No, No, No…” to our question (observe the new hotel before pay) and kept yelling and “bla, bla…” without saying excuse me/apology. She was the one, ever since I met, make customers extraordinarily feel upset. When we want back our luggage from the luggage storage after touring, there was a crowd waiting for check-in. The said staff just kept us waiting and waiting several and several minutes, we were again being ignored and of course we got to catch our flight at that time. We don’t think she had rendered the right service to customers. She could simply ask other staff’s assistance if she could not well manage the front desk matters. But we only noted that she stared at us but facing the crowd. Norfolk Towers Hotel needs urgently be refurbished with receptionist. The elevator was a challenge getting luggage into; old furniture; very low room size; breakfast very average; street nearby is quite busy; TV didn't work properly.

Guest name: ML, Hong Kong

Average rating:  8.1

Guest type: Young couple

stayed in Aug 2007

front entrance very smart, didnt quite match the room we stayed in, although the room had everything we needed. the restaurant was a bit of a mystery to us - i think they were doing meals in the bar which was full of middle aged contractors i didnt particularly want to eat in front of. shame breakfast wasnt included either but theres plenty of places nearby to eat. room we stayed in was on the road so a bit noisy early in the morning and it didnt help that the radiator came on one night so we had to keep the window open because it was too hot.

Guest name: VP, United Kingdom

Average rating:  1.8

Guest type: Not Specified

stayed in Aug 2007

hotel room was very small no wardrobe (hooks on wall ) bathroom too small for more than one person at once. hotel staff did or would not open bar for residents told to use "pub " further down road we had upgraded to executive room ( this meant that the room had been painted that year ) as we arrived a first floor window was broken from the inside with glass landing on the street outside two days later the window was still broken I reccomend that you only book this hotel if no other hotels are available

Guest name: AB, United Kingdom

Average rating:  5.9

Guest type: Young couple

stayed in Aug 2007

in one of the days i stayed at this a hotel, the police were in the lobby. a spanish family have complains against the hotel. i inquired at the front desk as to what was happening. a male staff informed me nothing has happened. i don't think this was an honest thing to do. i would have appreciated if the staff explained to us the situation so that we can check our own rooms for our valuables, if a theft had occured or not. we can actually overhear what the guests were complaining about and even though that there is still no conclusion as to what has happened, transparency from the staff would have been appreciated. afterall, safety, apart from the rooms and locations, are important when choosing a hotel.

Guest name: DA, Philippines

Average rating:  6.3

Guest type: Family with older children

stayed in Aug 2007

Buena ubicacion, zona tranquila, servicio del hotel modesto pero suficiente, limpio. Habitaciones muy pequeñas.

Guest name: JULIO ROBLES VIDAL, Venezuela

Average rating:  8.8

Guest type: Group

stayed in Aug 2007

davvero carino,confortevole,pulito e staff molto molto gentile!inoltre nei dintorni c'è tutto,ma proprio tutto!bar,pub,fast food,supermarket e quant'altro possa servire.è davvero una bella zona e un buon hotel..lo consiglio a tutti!dimenticavo..ovviamente la stazione della metro è proprio vicino all'hotel,basta voltare l'angolo!

Guest name: Rosa Verde, Italy

Average rating:  9.7

Guest type: Single traveller

stayed in Jul 2007

I booked a double, then my travel companion canceled on me. Good thing I kept the double, because the room was very small. We would have been stepping on each other had we both been in there. Other than that, everything was terrific. Great location, easy to reach public transportation, lots of cabs around, great walking area with shops, restaurants, pubs, parks. Great service at the front desk and restaurant. Room was clean and cozy. Water pressure was good in the shower. Given how expensive London is anyway, I felt satisfied with the price and quality.

Guest name: Pamela Carreon, USA

Average rating:  0.9

Guest type: Young couple

stayed in Jun 2007

Don't get the suite! Is more expensive and smaller than any other room. This hotel is a rip off. They are so rude to the costomers in the desk. Really missleading pictures. The room was smaller than the bed! And it was the suite! BAD!!!

Guest name: Luis Prieto, Italy

Average rating:  8.6

Guest type: Family with young children

stayed in May 2007

Knowing that London was going to take a toll on my wallet, I wanted to make sure that we spent money on the sights and just use the hotel to sleep at night. Staff was very nice and competent. Rooms were small but not teeny - basically as expected. Saved money by walking to Piccadilly Train Station for breakfast. Stay at the hotel but spend your money on the sights of London! Too much to see!

Guest name: Chris Lee, Germany

Average rating:  9.8

Guest type: Young couple

stayed in Jun 2007

Very convenient for Paddington Station and Hence Circle, District, Hammersmith and City and Bakerloo Tube Lines (about a 2-3 minute walk) so all parts of London very easy to get to. Hotel in quiet street with very little noise. The only downside was there was only one lift which took ages to arrive and we were on the 5th floor

Guest name: Andrew Bunce, United Kingdom

Average rating:  9.3

Guest type: Friends

stayed in May 2007

Hello! It was a really quiet and cleany room. The best thing of the hotel was the continental breakfast. It was wonderful and sufficient. The location of the Hotel is really good. The way to the underground only takes about 5 minutes. For example Madam Tussaud is only 2 circle-line stations away from the hotel. So everything was fine! I will stay at the "Norfolk Towers Hotel" with pleasure again the next time. :-) best regards Mario

Guest name: Mario Lambauer, Austria

Average rating:  4.3

Guest type: Not Specified

stayed in May 2007

The pictures didn't correspond to our room thats for sure. It was teeny tiny. Peeling wall paper and very dated furniture. It was so small that the double bed was pushed up against one wall so only one side to get in and out of, which was a right pain! and even then it was a squeeze to get around the bed! Add a bit of luggage to the mix and you have a very very cramped room! The bathroom was clean and definately the best bit although it was definatly only one at a time in there! The only good thing was the location. which was 5 mins walk from Paddington station.

Guest name: Janette Watson, New Zealand

Average rating:  4.5

Guest type: Mature couple

stayed in May 2007

This Hotel needs urgently be refurbished. Old furnitures and very low room size are the main problems. The location is good (quite area and close bus stop and subway station).

Guest name: WALDEMAR PENNA FILHO, Brazil

Average rating:  5.6

Guest type: Not Specified

stayed in May 2007

The street nearby is quite busy, it makes the rooms quite noisy (even on the 5th floor); convenient location (approx. 5 minutes from Paddington station); only 1 small lift available for quite a number of rooms; breakfast very average

Guest name: Grzegorz Trojanowski, United Kingdom

Average rating:  8.6

Guest type: Single traveller

stayed in Apr 2007

It was nice. Only once - English breakfast was not worth of 10 Pounds.

Guest name: Michael Schmidt, Germany

Average rating:  9.0

Guest type: Mature couple

stayed in Nov 2006

I often choose Norfolk Towers if I am going to or coming from Heathrow. I have never been disappointed.

Guest name: Ruth Kaiwai, United Kingdom

Average rating:  5.5

Guest type: Single traveller

stayed in Mar 2007

Hotel was good value for money, however extremely noisy (thin walls, windows and floors). Bathroom was very small but very clean and functional. Proximity to Paddington Station is great.

Guest name: Russell Pengelly, South Africa

Average rating:  7.3

Guest type: Single traveller

stayed in Feb 2007

Very convenient for corporate travellers in terms of connections to airport/downtown/tube. I desperatly missed a closet in my room. Coompared to the London standard in that range of hotels I would say not the worst to stay in.

Guest name: MW, Germany

Average rating:  7.8

Guest type: Young couple

stayed in Dec 2006

My friends couldnt beleive the rate I got at this hotel especially that its at such a great location! Walking distance once you hop off the Heathrow Express and so many subway stations nearby. It was also real close to Oxford street and Hyde Park. Neighborhood is really nice. Only down side is that the rooms are quite small but otherwise YEAH I would definitely go back.

Guest name: May Taher, Qatar

Average rating:  8.7

Guest type: Single traveller

stayed in Dec 2006

Unbeatable price for this hotel category. Double for single use at 30 pounds on certain dates (Official price as listed at the hotel is 90) Great value!

Guest name: JS, Norway

Average rating:  4.9

Guest type: Mature couple

stayed in Oct 2006

Bed sheets not clean Bathroon not clean Tricked with the breakfast (it was not included) and staff Dennis not indeed kind and flexible

Guest name: Milan Jezic Von Gesseneck, Belgium

Average rating:  5.6

Guest type: Family with young children

stayed in Sep 2006

The room was fairly small, although we had booked an "executive double room". What bothered us most was, however, that the window looked out on an approx. 3m by 3m shaft with very noisy ventilation apparatus. The noise was heard very well even with the windows closed. Had we stayed more than one night we would have requested another room.

Guest name: NM, Sweden

Average rating:  6.9

Guest type: Mature couple

stayed in Jul 2006

For the price, one of the least expensive hotels I could find on the internet, this hotel gave good value: attentive service at reception, everything you need in a room, including tea and coffee. No airconditioning in a London heatwave was a drawback. The Paddington area was safe and interesting. I wouldn't stay here again, mainly because the room was far too small, and as a mature couple, we need a bit more comfortable surroundings, since we spend most evenings in the room; the lounge area was cool and comfortable.

Guest name: Wayne Fraser, Canada

Average rating:  7.2

Guest type: Young couple

stayed in Jul 2006

We stayed at Norfolk Towers during the heatwave in London this summer, and thankfully the hotel had provided a fan in our room, making the stay a bit more comfortable. I have stayedat this hotel 4 or 5 times now, and think it is the best budget hotel in the area, possibly all of central London.

Guest name: Tine Garder Mjoes, Norway

Average rating:  6.5

Guest type: Group of friends

stayed in Jun 2006

We found the staff very helpful and the continental breakfast very good, the bedrooms were fair and clean but the bathroom was small and the bath was very short, certainly wouldn't suit anyone very tall. The carpet on the landings outside the bedrooms was shabby. There was no bar for a nightcap and the public bar that was advertised was dirty and smokey (suitable for contractors).

Guest name: Evelyn Mullan, United Kingdom

Average rating:  5.9

Guest type: Heterosexual Couple

stayed in Feb 2006

clean, warm room and comfy bed, good for the discounted price we paid, staff were friendly and obliging.

Guest name: Owain Gruffydd, Uruguay

Average rating:  3.4

Guest type: Single leisure traveller

stayed in Dec 2005

An overheated, noisy, poorly furnished hotel that was expensive to boot. Never again.

Guest name: Paul Amann, United Kingdom

Average rating:  8.6

Guest type: Gay Couple

stayed in Nov 2005

Veramente accogliente e servizievole.Gli operatori fantastici,simpatici e gentilissimi,le stanze pulite,un po' piccole ma perfette per 3,4giorni,solo poco regolato il riscaldamento ma poco importa.Siiamo davvero felici e soddisfatti. A++

Guest name: Matteo BOCCIARELLI, IT

Average rating:  2.8

Guest type: Heterosexual Couple

stayed in Nov 2005

When we arrived at the hotel the staff on reception were extremely rude. They left us waiting without actually acknowleding we were there and when they did speak to us the just wanted to take the money for the room off my credit card. I was informed that breakfast was not included and when I asked for further information I was ignored and the member of staff just walked away and muttered under his breath "well is isn't included". The service we received was so bad that I actually became quite upset. This trip to London was the first for me and my partner since we used to live in the capital a year and a half ago and we had been looking forward to it for a long time. The hotel was pretty basic which I expected but I feel that if you are paying £10 a night or £1000 a night you should still be treated with respect by the 'hospitality' staff. I found using the vebere website was very easy and had not problems booking but I was disapointed by the actual venue. The furniture in teh room was in very poor condition and the TV didn't work properly. I would suggest that you do not indorse this hotel in future.

Guest name: Andrea Langston, United Kingdom

Average rating:  4.8

Guest type: Heterosexual Couple

stayed in Oct 2005

I expected the hotel to be more classy. Dissappointed in a way.

Guest name: Shameem. I. KHAN, Fiji

Average rating:  7.6

Guest type: Single leisure traveller

stayed in Oct 2005

The room was clean and close to the Underground and restaurants. I would stay again. The staff was friendly and helpful.

Guest name: Vanessa Bauer, USA

Average rating:  7.4

Guest type: Heterosexual Couple

stayed in Sep 2005

Received confirmation for room which was requested but when we arrived, we were placed in the wrong room and were not changed into the proper room until next day because we were told that there was no other rooms available. First night was spent in a HOT/NOISY room. After being moved the next day, new room was the one confirmed in our reservation and was quieter and cooler. If that did not happen, I would have given them a better rating.

Guest name: Michael Wilde, USA