Hotel Sercotel Carmen - Granada

3.3

Very disappointed as chose hotel because it had a swimming pool and terrace area but discovered these were both closed until June. The room was near the lift and was very noisy, being awoken both days at 6.30 am

7.2

It does help that the hotel is easy to find, but most of the rooms overlook a busy street and a big commercial center (El Corte Ingles), which is not quite as pleasant as I hoped.

7.8

Excellent hotel in all respects except that more sound proofing is needed between rooms.

4.4

EN MI OPINION NO SE MERECE TENER CUATRO ESTRELLAS, HE ESTADO EN HOTELES DE DOS CON HABITACIONES MUCHO MÁS AMPLIAS, PERO ESTO SE VE COMPENSADO POR SU PERFECTA UBICACIÓN PARA DESPLAZARTE A CUALQUIER SITIO.SI VAS DE PASO,ES UNA BUENA OPCIÓN.

7.9

Nice well appointed hotel with all modern amenities, located an easy taxi ride from the Alambra & close to the old city. Good staff, very helpfull & competent.Excellent bar & restaurant.

9.3

Excellent location in the middle of town. Staff was very cordial and went out of their way to be helpful. As with most situations in Granda, it will be much smoother sailing if you speak Spanish.

5.7

The hotel seems to be rather obsolete. My expectations were higher (it is rather 3* hotel than 4*).

3.1

They were totally unfriendly, asked to pay even for a never made phone call, then they said the taxes were not included in the price, and so on. The hotel is not a true 4 stars, maybe 1 or 2. Breakfast was open buffet, but the quality was lacking. The location is quite confortable, but not if you have to go there by car and park.

9.3

Arrived late was welcomed well porter parked car for us. Both bar and Breakfast service exceptional. Did not use hotel for other meals. Stepped straight out of the front door to the centre of the town, abundance of restaurants within a ten minute walk. Room reasonably sized and equipped. Being a front bedroom on a busy street could be noisey if window was left open, but the room was airconditioned so this was not a problem.

7.2

The hotel is nice and the rooms were very nice. The location - just OK - but there is no other hotel that I saw in a better place (try to book the Parador-it can be booked up very early - there is also another hotel on the grounds of the Alhambra-try that too. The only thing to see in Granada is the Alhambra and it is a MUST SEE. If you are traveling around go to Ronda - in our opinion the best town in the south of Spain followed by Cadiz. PROBLEM:We first booked a room for one night while we were staying in Seville at another Sercotel, however we decided we wanted to stay two nights so we went online and booked it with Venere. We didn't know the price was different (the phone booking was 120 euro and the online was 90 euro) and when we arrived the women at the front desk was very rude and asked us what she was suppose to do with the phone reservation. We had to argue with her to get our Venere price (and we could have booked with many other hotels).

8.4

Ottimo albergo, ottimo rapporto qualita'/prezzo. Unico neo, la rumorosita' della via, compensata dal fatto di essere comunque in una posizione centralissima.

5.3

The room was old and had a lot of things that didn't work well (security box, outer curtains, sliding doors of the placard, the shower cup fell down). We ask asistance for the doors. but then we discover the other problems and decided not to ask for solution because we don´t want to have employees all the time into the room. Recomendation: A very nice restaurant on the way to San Nicolás in the Albaycín, called Verde Luna with a marvelous sight of La Alhambra and delicious food.

7.7

grande albergo posto in zona centrale, ottimo il rapporto qualità prezzo, buona pulizia della stanza, personale qualificato, posteggio a pagamento collegato con un ascensore ai piani, affaccia su un'arteria molto transitata ma la stanza è sufficientemente insonorizzata, a due passi dalla Cattedrale.

9.5

Got a greatr rate for Granada and the Hotel was well located. The roof top is the best place for great views of the Alhambra. Front desk staff spoke good english and were very helpful. Across the street is a large department store with a full service grocery store. You could walk to the Alhambra but a taxi for 4 was only 4.50 erros! All in all we would stay at this hotel again.

5.2

L'Hotel è a pochi passi dal centro, carina la piscina sulla terrazza anche se è molto piccola, scadenti le camere e i servizi in genere. Tutto sommato un Hotel discreto

10

What a hotel! And what an excellent location! Carmen hotel is like dream come true with great spacious rooms, fantastic balconies, across the street from Court el englis department store, right by the bus line, great neighborhood! Carmen made Granada unforgetable, along with so many other wonderful sights and beauties. We will be back!

5.8

the employs are not at high level and very and unable to give right informations about city,room rate etc.sometimes they become nasty.the map on net of the hotel is wrong and this is a very problem arriving by car like us.food is of high level, bathroom is nothing special like i wait for a 4 stars hotel.

2.8

The rooms was too small and old The place are in the city center The relatioship between price and quality are poor

9.4

This hotel was an excellent value for the price. I was very pleased when we arrived and saw that the rooms and bathroom were spacious and the hotel was located in a very nice area- close to the main Granada attractions. The staff was very helpful. The only disappointing thing about the hotel was that the pool was closed for repairs. After travelling through Southern Spain and its 100 degree temps. we were really looking forward to some pool time! We had driven into Granada and the garage at the hotel was very easy to access and with the reasonable room rates I didn't mind paying the 13 Euro a night to park there.

4.9

We were definitely disappointed in this hotel and the standoffish staff at the reception desk. The people were not friendly and the hotel itself is in need of a face-lift - the rooms and hallways were very dingy and depressing. I would not stay here again, nor would I recommend it to others.

9.9

This is an excellent hotel with friendly helpful staff. We booked early so got a very good price for such a quality hotel. The location is very central for enjoying Granada: on the first day we walked up to and around the Alhambra and then over to the Albeicin and back to the hotel for a comprehensive view of the city. Highly recommended.

7.6

The hotel is very well located,within walking distance to all the local sights, restaurants and bars. The offered a garage at a reasonable rate and if you chose not to ave breakfast there are a number of good cafes right next to the hotel. The rooms were slightly shabby, but for low season, it wasn`t too overprices. However, I would not pay the amount asked for in the high season.

9.6

Very good. Only problem is difficulty arriving by car due to the one way streets, and some streets are restricted to taxis and buses.

8.2

Everything great but staff could be a bit friendlier

9.3

This hotel is very central on the main street.The airport bus drops off very close and it is in the middle of the shops/tapas bars.The bus stop to the Alhambra is 6 mins. walk. The cathedral is 10 mins.McDonalds is 4 mins.This is a very flash looking traditional hotel and a base for local functions.they welcome children.the breakfast is extra but worth buying as it is excellent and will last you all day.Granada closes on Sundays so shop Saturday and do sights Sunday.Hotel restaurant average but plenty of choice in local area.

6.2

In Anbetracht des Sonderpreises von 50 € ohne Frühstück war das Zimmer in Ordnung, obwohl es sich sicher um eines der schlechteren handelte. Der Bezug eines Stuhles war zerschlissen, eine Tischlampe völlig kaputt, den Stecker des Kühlschranks konnte man nicht einstecken.

8.8

It was a really nice stay. Right in the center of Granada and close to everything. Nice view from the terrace although pool is more like a big bathtub. But the terrace is nice to sun bathe. I would definitelly stay again.

9.3

A superb hotel, not far from the main shopping area and opposite a department store. The rooftop swimming pool and bar area were great,and all in all a very pleasant base from which to enjoy Granada P Stevens

6.6

El personal podría ser más simpatico y amable. Algo positivo: se puede estar allí con un perro.

9.0

An excellent stay. Whilst the amount of english that the staff spoke was minimal, we managed to still enjoy our stay and it made us work a bit harder at trying to speak spanish - which is always poilte! The standard of the rooms and surroundings was superb and for the money this 4 star hotel was a bargain! We would stay there again!!

6.3

Overall, the hotel was fine and seemed well run. However, on arrival and checking in I asked the head receptionist about breakfast and was told that it was included as part of the package and gave me the times so that my brother and I could have breakfast during our stay at the hotel. When checking-out, however, the same receptionist told me that I now had to pay 10EUR per person for breakfast (except for the last last day). This was not what I had been told at the outset and so in the end the receptionist waived the breakfast charges. I therefore think that problems such as this could be avoided by Venere providing information specific for the guests as to what is and is not included in the price of the stay and effectively conveying this to the hotel staff. Many thanks.

9.4

An excellent hotel for the price paid-service was competent but unfriendly/unsmiling. And the pool photos indicate a large pool although it is not much bigger than a plunge pool-certainly swimming a few lenghts was not much exercise to work off food & drink!!!

4.2

Le réceptioniste à clairement dit en espagnol que mon passport été un document merdique. Je parlais avec lui en englais et ma femme comprend bien l'espangol, (nous sommes un couple marocain). Je pense que ce comportement rasiste n'est pas à la hauteur d'un hotel d'une chaine comme SERCOTEL.

8.3

Our room was very dark, because there was a dark chute outside the window. For two nights okay. Nice location near the center of Granada. Breakfast and parking expensive.

8.8

Hotel bien situé dans une avenue très passante, piscine sur le toit très agréable pour se rafraichir, très belle vue sur la ville et l'alhambra.

10

We were very happy with the hotel and staff. We arrived late evening and despite not being able to communicate in English, the porter couldn't have been more helpful with giving us assistance with the map and advising us to leave the car and take the bus. All this done with him speaking Spanish and Me English.And, before we retired, he made a point of telling us to go up to the pool terrace to take in the view, which was specatcular! Again the next day, our car was brought up from the carpark for us and bags taken to the car etc. I cannot fault the hotel at all, and would highly recommend it. Will definitely return to Carmen Sercotel.

9.6

Took my wife for a surprize four day long weekend and earned myself a whole load of brownie points with this one. A four star hotel that pushes the four star rating to the max.(It wouldn`t take much to give it five stars) We couldn`t fault the place except to say that it is a city centre hotel and so don`t expect any great views unless you go onto the roof terrace (complete with bar and pool). The breakfast choice was as good as anywhere i`ve eaten before. Staff were very helpful, friendly and pleasant. Ideal location in the centre of town. Originally chose here to see the Alhambra Palace but didn`t realise that Granada was as big and there was so much to see and do. This resulted in not getting to visit the palace and so unfortunately it means we`ll have to go back(sooner rather than later)and i know where i`ll be staying. Granada has a maze of shopping streets and can be as lively or as quiet as you want. Be sure to move around various bars when drinking as this ensures a varied diet.(Tapas is the norm) Granada coupled with the Carmen Hotel realy did make this one of the best short breaks we`ve ever had.

9.7

Very nice hotel. Excellent value and location. Rooftop terrace offers bar, food, pool (which was lovely in Granada in July), and views of Granada and the Alhambra.

9.4

this hotel was very clean and had a beautiful location. the staff were a little quiet and needed a little help i suspect on customer relatinships. Other than that i would recommend this hotel to andybody. I would certainly stay again.

9.9

This hotel was an amazing deal! A very nice hotel and at such a discount price. The room was quite and spacious. The hotel is within easy walking distance of the main church (but it was much more of a walk to get to the "Moorish" quarter).

7.9

L'hotel è in ottima posizione per visitare la città. Gli spazi comuni e soprattutto la piscina sono godibilissimi. In camera però l'aria condizionata soffiava dritta in viso a chi era coricato a letto. Se la spegnevi soffocavi. Non restava che rassegnarsi durante la notte ad un "vento" non salutare.

7.4

An all round good hotel. The only fault I can think of is a $10 extra charge per day (service charge) which wasn't in the booking price. Breakfast of Euro 13 is a bit steep. Laundry prices were steep too. The location was excellent and we walked to most places. The hotel was clean and we had no real complaints. At Euro70 per night, this was a good deal.

3.1

Passé la première nuit nous avons pris nos "clics et nos clacs" car notre chambre était terriblement bruyante, la literie MINABLE pour cette catégorie d'hôtel et l'accueil à la réception avait été déplorable. Enfin, la piscine sur le toit de l'hôtel n'était pas accessible en plein mois de mai par 30 ° au soleil. Cela a dû être un bon hôtel par le passé, aujourd'hui, même les 4 étoiles de la façade en sont tombées !!! Pour le même prix + le petit déjeuner nous avons trouvé un Trois Etoiles à 50 metres de quoi nous reposer d'une nuit blanche ! (nous le recommandons vivement par ailleurs : hôtel DAURO)

8.1

Excellent location. Friendly, helpful staff. Large, comfortable public rooms. Downside: noisy air conditioning in my particular room. Would certainly stay here again.

8.7

Très bon hôtel, bien situé. Très bonnes explication pour se rendre vers les différents monuments. Très bon buffet pour le petit déjeuner. Seule ombre au tableau, la frayeur en arrivant car il n'y avait pas de réservation vénéré.com. D'ou inquiétude pour le reste du voyage (trois autres hôtel).

9.7

Comfortable hotel rooms. A little noisy in if you wnt to sleep late as it is on a main street. Easy walking distance to sites, restaurants and shopping. Staff very helpful with restaurant and entertainment recommendations. We thought breakfast was included but it wasn't.

9.0

Good quality accomodation.Central location convenient for restaurants but difficult to access hotel from city signs if driving. Easy set down outside hotel and prompt parking / return service very useful.

5.8

I'm disappointed that not all staffs at the reception desk know how to speak English. Room & Bathroom are huge, but the tv is very small in relation. Furniture & finished (especially carpet) are old and dated for a 4 star hotel. In general, I don't think this hotel deserves a 4 star rating.

7.6

It is a big new building in the new and busy part of the city, with shops, a pub and a cash machine in the hall. It's not really a characteristic place. But it's a walking distance from anywhere in town (30 min uphill to the Alhambra gates, more or less the same to Mirador San Nicolas). The walks are really really nice. There is a splendid tapas bar fifty meters to the right going out of the hotel, always crowded by locals. The staff were not the friendliest people we've ever met but nothing to be upset about. Rooms were fine. We liked it.

8.2

Hotel perfectamente comunicado y precio muy en acorde con la calidad y servicio ofrecido. Mi calificación, en relación calidad-precio es Excelente.