Bernini Palace by Baglioni Hotels Group - Florence

9.4

Bernini Palace was the best hotel that I have stayed in the last couple of years. From service to facilities and all within reasonably prices.

9.9

was amongst the best 4 star hotels i have stayed in. The junior suite was magnificent, and the overall hotel too has been done up beautifully. The staff too was very polite and helpful. I couldnt recommend this hotel more.

9.4

The room was lovely. We were there for a city break. Would stay at the Bernini again. Location was so central and everything close by. Fantastic Ice cream place just around the corner. Best Icecream in all Italy we were told, and it was.

10

This was the first time I stayed at Hotel Bernini Palace and it really met my standard.

9.2

The bathroom was especially luxurious. The bedroom was a little too dark but extremely comfortable. The only service we used was a drink in the bar which was beautifully presented. It was our first trip to this hotel and we would definitely return.

9.9

El servicio excelente, t ambien la mejor ubicaciony muy limpio

9.8

The hotel was immaculate. I think it was originally a 16th century palace but the finishes looked remarkably brand new and in mint condition. The retrofit was impeccable. The location could not be beat, in the heart of all the major sites [the Duomo, Santa Croce, Palazzo Vechio, the Bargello Museum, the Museum of the Duomo] but one block removed to be very quiet. And don't forget to note that it's within a block of the best gelato in all Florence!

7.7

Fantastic location just behind the Palazzo Vecchio and all the sites around the Piazza Della Signora (including the Uffizi, Duomo and Ponte Vecchio). It really is so convenient, it's almost worth the price alone. Arriving by car is near impossible, so I wouldn't recommend it. Our SatNav certainly became very 'Italian' at that point -- doing the equivalent of waving its hands in the air and shouting alot, before giving up! As you can see from the photos, the public areas of the hotel are very lavish. Normally, this isn't really to our taste (Liberarce's, maybe); but somehow seemed in keeping with Florence. The staff were very friendly and helpful. The room, though quite small, was attractively decorated (if rather less lavish), and very pleasant. We didn't try the restaurant, though the menu sounded rather good. Prices seemed pretty good value compared with the restaurants in the area. We'll definetely give it a go next time we're in Florence. Breakfast was good -- plenty of choice for everyone from the usual continental mix of cured meats/salami and cheese, to a cooked (well, it looked a bit anaemic, actually!) breakfast and cereals for those who prefer their breakfasts slightly west of the Channel... We were not charged extra for breakfast, as I think was indicated somewhere (at a rather steep €15 each, if I remember correctly). Which was nice. All in all, thoroughly recommended.

6.5

The hotel generally was of an excellant quality. BUT, the room we were allocated was noisy, not from the street but from the plumbing of an adjacent room. Every time the toilet was flushed or the shower was used the sound was loader than the noise from our own toilet and shower.

9.9

We met wonderful shop keepers and restaurant personnel nearby who were all very helpful and welcoming. We never felt pressured to purchase anything and were very well treated by the locals we met.

9.2

We loved this hotel. The staff was very accomodating, with suggestions for restaurants and sightseeing. We stayed the first night and were given a regular room (which we had reserved). We left our bags in the hotel and went to Rome for 2 days. When we returned we were given an upgraded room which was VERY nice, for the same rate as our first room. When we left the hotel for Venice, a taxi took us to a car rental agency. On the way the driver received a phone call from the hotel. We had left a briefcase in the hotel that contained our airline tickets to fly home, so the taxi turned around and took us back to the hotel. What a great extra service this was by the hotel desk staff. It merited an extra tip for the staff. We would recommend this hotel to anyone visiting Florence.

8.3

Good position. No tea or coffe making facilities in room. Could hear water flowing from other room WC and shower.

8.3

Nice location, could walk to all important sites. Would stay there again.

10

We arrived very late on the evening of our arrival, as a result of getting lost in the one way streets in the center of Florence. However, the staff was expecting us when we finally arrived, and were extremely gracious and helpful.

8.5

IT WAS A VERY PLEASANT STAY IN THE HOTEL.THE HOTEL IS LOCATED IN THE HEART OF THE CITY ACCESSIBLE TO ALL THE MAJOR TOURIST ATTRACTIONS. THE STAFF WAS VERY FRIENDLY AND HELPFUL. THE ROOMS WERE SPACIOUS AND WELL FURNISHED. THE OVERALL AMBIENCE IS GOOD IN THE TRUE SPIRIT OF THE CITY.

9.3

Our first floor room overlooked the Piazza Di San Firenze market square with a number of landmarks clearly visable such as the historic Bargello where, in full public view, Donatello's famous David was being restored at the time. This view from our window was stunning, and, as busy and hot as it was outside, inside was peacefully cool. The double room was spacious, well resourced with fairly opulent decor. The turned back sheets and chocolates on the pillows on return in the evenings was a very nice touch.

8.7

We had 2 separate bookings under different rates. Upon arrival, the staff had automatically upgraded our bookings to the higher rate room to our pleasant surprise. As this is located in a somewhat high human traffic zone, it can be a little noisy at night even if you're on a higher floor. But it was still an acceptable level of noise. Price abit on the high side compared to the other hotels we stayed while in Italy.

6.9

The Bernin Palace is situated in a great location. Not too far from the Duomo, Uffizi and Ponte Vecchio. Ask for an inside room as it can be a bit noisy at night time. Everything would have been perfect at the hotel if it wasn't for the hotel staff not helping us find a rental car. They just told us where to go and had us searching all over Florence for a car company that had an available car to rent instead of picking up the phone and making a few phone calls for us. We spent most of the morning our first day trying to find a car. If it wasn't for this happening I would have given it a higher rating. If you do plan to go to Florence make sure to have dinner at Boccademia (spelling?),. It's only a 5 minute walk from the hotel. Excellent food and atmoshpere is so romantic!

9.9

My Wife and I stayed 3 nights at Bernini Palace and we had a fabulous stay! Admittedly we were there off season and so the rooms were quite affordable by comparison to what they may be during peak periods but I would still highly recommend staying there regardless of price. The staff were some of the courteous and helpful we have met anywhere in Italy and Stephan the Bar Manager "officially" makes the worlds best Martini's and Cocktails. The rooms may not necessarily be to my taste, (they are opulent old fashioned style) but the turn down service with chocolates, slippers, new towells, great bathrooms with good water pressure, great air conditioning, high ceilings etc etc, made up for my lack of taste of interior design. Downstairs however is different, the bar and lobby are First Class. The location is exceptional and is in realistic walking distance to everything. I would definately stay there again when we return to Florence and recommend it to anyone going!!

8.4

Our second time to Florence. Later went to Venice, where the Baglioni there was about 200 euros more. Good location, some good restaurants suggested. Staff made an effort to know our names. Our only real problem was that upon entering the room we could smell cigaret smoke from prior occupants. All in all, a very nice stay and would choose the Bernini again.

10

We stayed in a suite, had an excellent welcome, and were informed of all the hotels services at check in. Of all the hotels we stayed in throughout Italy this was the best. The staff was friendly and the hotel overall was a better value for the money. We will definitly stay here again when in Florence.

10

The Bernini was the nicest place I stayed at during my European vacation. It was elegant and spacious. The cosmetics were very nice and the breakfast was excellent. Also, the location just a block from the Ufizzi was perfect. I loved it.

10

Great central location for all of the main attractions. We were able to walk to all of them as well as the major shopping areas. The staff was incredibly helpful and accomodating - the bartender even remembered our name on the second visit. The hotel has one of the best breakfast buffets of any place we stayed in Italy. Nothing related to the hotel, but some friendly travel advice about renting cars in Florence. It is extremely difficult to find navigate around the city unless you are extremely familiar with the roads. Outside was no problem.

7.6

Very nice hotel, with good service! We will use the hotel in the future!

9.4

What a superb experience! After some not-so-great stays at other Italian hotels, the Bernini Palace was a true oasis of service. Perfectly located within steps of the Palazzo Vecchio and the Duomo. From the moment I entered the hotel to the moment I left, the entire stay was impeccable. The staff was friendly and well-informed, the hotel itself is stunningly beautiful, and the rooms are spacious, comfortable and quiet. One small point against was an unpleasant smell in the room when I arrived, but it went away after leaving the window open for an afternoon. Internet service was fast and free, with an excellent network connection in the room. All services asked for and provided were excellent. Reservations at requested restaurants went off without a hitch. Overall, I rate it at the very top of all the hotels I stayed at during my 3-week Italian vacation. Florence and the Bernini Palace are definitely on my "visit again" list!

9.5

Beautiful hotel with an impressive design mix of historic and modern. Very sophisticated without being stuffy in the least.

9.9

Amazing hotel with excellent service - we had a great start into our honeymoon there.

4.1

Perhaps I will be the only person with a bad experience at this hotel but for the money $325+ a night I thought this hotel wasn't up to snuff. They don't have a proper concierge, and at times the staff seemed stressed outand haughty e.g. when we were checking out the front desk was admonishing a mother and daughter who were 20 mins late for check out ... Rick Steves suggested we email ahead of time to our concierge to book us into the Uffizi. They made the booking and at no time told me they wouuld charge a extra fee. The hotel's surcharge was 9 euros. We didn't end up going and had to pay for both the tickets (12.50 euros per ticket) and the hotel's fee -our fault for not going so paying for the tickets were fair enough but would have appreciated knowing about their fees and that they had bought the tickets (gave us a reservation # not actual tix. Also the first night they claimed to have an "engineering" problem and put us up in a cheaper hotel down the street(grand hotel cavour roughly $225 night). When we returned to The Bernini Palace they had upgraded our room but kept reminding us that they upgraded the room and how fortunate we were...Frankly we would have been fine with the original room as promised and not to have had to change hotels. The Bernini Palace has the facade of a first classs hotel but without the actual properly trained professional staff. I would rather have paid just a little more to stay at the Savoy or paid less and stayed at the Grand Hotel Cavour which didn't have the pretensions of a first class hotel. All in all I felt the hotel was nice with a good location but that the veneer of a first class hotel made me feel riped off. There were nice people on the front desk and it's too bad that a couple of bad seeds made our stay not enjoyable... I felt like writing to the manager to tell him/her to send everyone to a hotel, management training course. Sorry to be negative but that was our experience.

2.4

Our air conditioner did not work the two nights we were there. When we complained, we kept getting told that they were fixing it. the second night, they claimed it was fixed and it was not. The staff kept saying that they were hot also. I was paying to stay they, they were getting paid. The bellmen were great , very nice and helpful. The reception staff was not very friendly when we complained. The only thing they would do for us when we left was to lower our price by $50 EURO a night, compared to the $275 plus $30 for parking and $20 each for a poor breakfast. I think if they had been more courtoues and willing to do something about the a/c being out, we would not have been as upset.

8.0

nice room and very accomodating with TV, nice bathroom and good service. The location was great, but it was the most expensive hotel we stayed in on the trip, but also the nicest. Most people there were couples and some groups.

7.8

The Bernini Palace is a great hotel in a great location. It is central to all you want to see in Florence. The staff is friendly and were very helpful when we had to leave early for a family emergency. Look for Mr. Alex at the front desk for any information/help you may need!!

9.0

The hotel and staff were wonderfull and has a great location. We were very pleased with the selection of Bernini Palace. The staff was extreamly helpful and as our next stop was Verona the staff made the reservation for us at Due Torri there. Two comments. We drove our car there and the directions to the hotel when driving were very poor. We map on the web site would not download and even if it did it would not have helped. Even though the written direction indicated it would be easy to find it was not. Since the car had to go to a garage anyway, perhaps the garage is easier to find and then could bring you to the hotel. Breakfast as this location was only available by room service ( if this is not true then were were not explained about it on check in) and the room service charges far exceeded the cost of coffee and rolls in a local cafe. Due Torri faxed directions to us at Bernini Place, both written and a map with the route to the hotel highlighted. It was much better done. We found the hotel in Verona much easier to get to because of those directions. The hotel was also very nice. Due Torri included breakfast downstairs which was very nice. Again the "free" breakfast offered though room service was much to expensive due to room service charges. Over all we were very plesed with both hotels and would recommend them to friends traveling there in the future. Ray and Carmen Schwartz

9.8

This location is fabulous. The staff were extremely helpful. The rooms were very spacious and bathrooms great. I will definitely return to the Bernini Palace.

9.9

5 star experience. This was our second time staying at this hotel and it is still superb. Helpful staff, good breakfast, newly decorated lobby now features a dining area, very atmospheric, photos should be updated.

9.8

fantastic hotel

10

Car parking was expensive and parking service was slow BUT Hotel was first class staff were very helpful. My Wife and I had a fantastic time and we would recommend it to anybody going to visit Firense. Thank you all at Venere.

9.6

very sure that will stay at this again whenever need to go to Florence for me.

9.6

Wonderful. The Prefect Location and the Best Value.

8.6

When I arrived to the hotel the staff said me that the breakfast was not included in the price of the room.

10

The Bernini was a great experience. It was, perhaps the best of the eight hotels at which we stayed on this trip to Italy. Location, value, room, bathroom, service were all at the top of the list. You will not be disappointed in the Bernini.

10

Not so expensive and ... unbeleiveble great. Worth to be in it only for the breakfast room with frescos all around. MAGNIFICIENT

10

The accommadations were excellent. We have never been to Italy before this trip. Needless to say we had a wonderful time. The hotel, the staff and location could not have been nicer, a great choice. I would without hesitaion stay their again or reccommend this hotel to my friends. Thank You!

9.8

Terrific location, very helpful, efficient and friendly staff. You helped make a great trip even better. Many thanks.

9.9

This was the fourth high quality hotel I have stayed at in Florence during the last three years - and it was certainly the best! This time I stayed with my mother (who's age is 82)and I wanted to make it a special stay. Our room were newly renowated, clean and furnished in a very nice way. The location of the hotel is excelent. We shurely can recomend the hotel to others. Norwegian man, age 42

9.1

Hotel was beautiful and rooms were very spotless and nicely decorated. There is no internet or internet access available and that would have been a plus. Our rooms smelled like a wood oven and our rooms was very small and cozy, beds were comfortable. I happened to see some other rooms that were larger. Don't know how you get one of the larger rooms, but the extra space would be nice. Bathroom size was quite comfortable and perfect size and set-up.

10

This was our third visit to the Bernini. The first floor renovations were a bit of a surprise, but the lounge's atmosphere has definitely improved and thankfully the traditional suites still retain their stately elegance upstairs. I did feel sorry for the reception staff who had to work with little office space and low light conditions. However, this did not adversely affect the exceptionally warm welcome or professional service that we received. The staff couldn't do enough for us! They made our dinner reservations and even inquired about opera tickets. The Bernini's location is ideal; within minutes walking distance of all major sites. It's accomodations and diningroom are superb. The Bernini is our first and ONLY choice whenever we visit Florence. We've stayed at many other 4-5 star hotels throughout Italy and there's alot to be said for truly being treated like a respected guest and not just another tourist.

9.2

Superbly convenient location for sightseeing.Helpful and efficient staff. Excellent room.First class breakfast Would use and recommend this hotel without hesitation in future.

10

Excellent location and beautiful hotel. Staff was also helpful.

10

great hotel in great location. attentive staff. will definately stay at Bernini Palace again

8.8

Terrific place. rooms are excellent, staff is very kind and helpful. Would stay here again.