Comfort Hotel Donatello Florence City - Florence

Average rating:  4.2

Guest type: mother and daughter

stayed in Feb 2008

The web page remarks "60 metres from train station " and it is located aprox at 800 metres. We chose the hotel because of ubication very CLOSE to station and that was NOT TRUE. When I claimed about that the evening concierge just smiled, and told us to tell the morning guy, to change the web. They did not reward or reimburst a cent because of that. It is not clear that internet wifi is not free of charge and it is VERY expensive. The breakfast is POOR, and the lady in charge is not polite and speaks VERY loud. Very unpleasant. I chose also the hotel because it integrates Confort Hotels and I HAD good experiences in other cities. This is not the case. I would never come back and I don´t suggest others to do. I will tell everybody coming to Florence not to go to this hotel.

Guest name: AL, Argentina

Average rating:  8.1

Guest type: Not Specified

stayed in Feb 2008

Great location and well presented hotel. Certainly one of the nicest for a lower end budget. The check-in staff were not overly friendly - we speak limited Italian, but at least tried. But that wasn't a real problem, the lack of sleep was. We were on the ground floor and everything echoed severly do to the tiled floors in the foyer. Even with ear plugs we couldn't win this problem. Maybe upstairs is better. Great location (close to the railway station but away from the "nasties" of that area, and walking distance to all the main attractions, quiet from the road noises overlooking a park), well presented, lovely looking rooms & ensuites, and good breakfasts. Definately good value, just check you are not in a ground floor room - it will ruin your stay otherwise. The only reason I have given the hotel an overall rating of 7 is due to the noisy rooms which I gave a 3. Otherwise this hotel would be an 8 or 9 out of 10.

Guest name: KW, Australia

Average rating:  9.7

Guest type: Young couple

stayed in Jan 2008

A real beautiful experience!

Guest name: RS, Italy

Average rating:  9.4

Guest type: Mature couple

stayed in Dec 2007

everything ok. weather was helpful. Distance from station was wrong indicated: 15 minutes from station (not 60 metres).

Guest name: Peter Zimmermann, Switzerland

Average rating:  9.2

Guest type: Young couple

stayed in Dec 2007

Really quite area a little far from the crowded Florence center. For the first time, the room was better of the picture on the web; this was very nice, quite and clean. Ten minutes walk to the center. Price low for the city and the quality, maybe for the period not so full of tourist? However the best 3 * where I have been.

Guest name: SD, Italy

Average rating:  9.8

Guest type: Young couple

stayed in Nov 2007

We have stayed at Donatello, in Firenze for four days, enaugh to visit the town. the hotel was near the train station and close to many good restaurants and Duomo .The room was very big and confortable and the staff were so nice.

Guest name: ES, Spain

Average rating:  9.6

Guest type: Single traveller

stayed in Oct 2007

Sarà sicuramente l'albergo d'appoggio per le mie future visite a Firenze. Bellissima la camera mansardata! Lo consiglio caldamente a chiunque cerchi un ottimo rapporto qualità/prezzo, tranquillità e grande cortesia da parte del personale.

Guest name: LB, Italy

Average rating:  6.6

Guest type: Single traveller

stayed in Oct 2007

The room was clean, reasonably furnished and spacious. The hotel is reasonably central, within easy walking distance of the railway station and tourist attractions. My ground floor room was very noisy, day and night, from noise within the hotel. The room was also infested with mosquitoes (even in October) so I did not get much sleep. The air-con switched off at around 10pm and did not come back on until the morning. Breakfast did not start until 7:30 - far too late for the business traveller.

Guest name: PK, United Kingdom

Average rating:  6.5

Guest type: Young couple

stayed in Sep 2007

En general, el hotel bien, pero el desayuno era un auténtico desastre. Escaso y malo y, además sin un solo camarero. Además, el comedor era muy pequeño y sin apenas luz. Por otra parte, insistían en no dar más que una llave-tarjeta por habitación, con la excusa de la seguridad, lo que limita los movimientos. Si se dejan dos documentos de identidad ¿por qué no se dan dos tarjetas? Absurdo e incómodo.

Guest name: SM, Spain

Average rating:  8.1

Guest type: Single traveller

stayed in Aug 2007

Nice location in a quiet piazza, only about 5 minutes walk from attractions. You have to pay to park. I would go there again.

Guest name: RB, Italy

Average rating:  8.3

Guest type: Young couple

stayed in Sep 2007

The room was very beautiful, and my wife and I enjoyed our stay here. The English speaking member of the staff was a bit abrupt when we were trying to register us as he couldn't figure out our last name and got frustrated and dismissive instead of just asking for our passports but the others were quite warm. Also not a complaint but if the weather is warm, leave the windows CLOSED. The mosquitoes about ate us alive. You can hear your neighbors but there was no noise late night and we brought earplugs anyway so we weren't bothered.

Guest name: DB, United Kingdom

Average rating:  9.2

Guest type: Not Specified

stayed in Jul 2007

Tuvimos una agradable estancia en este hotel sobre todo porque se encuentra en un buen lugar, frente al jardin y cerca de la estacion de tren, teniendo acceso caminando al centro de Florencia.

Guest name: Verónica Vaquera García, Mexico

Average rating:  7.2

Guest type: Mature couple

stayed in Jul 2007

Very interesting and nice decoration in the guest room. Large room but very little sound isolation between rooms. Please correct map since hotel is located in the opposite corner of the park.

Guest name: OC, Denmark

Average rating:  8.4

Guest type: Family with older children

stayed in Apr 2007

The Hotel Donatello sits at one edge of the Plaza di Independenza, which is far less grand than it sounds and quite difficult to find by car. We were lost for over an hour trying to find it. The street beside the hotel is Santa Caterina and then called Nazionale a few blocks later. Parking for the Donatello (25 Euros a day) is a short two blocks away at a partner hotel. We were three (parents and teenage son) and our room at The Donatello (#304) was huge, more than 14ft x 20ft, with comfortable beds, large tiled floors, a good sized bathroom, and a shuttered window that opened onto busy Santa Caterina. Breakfast was ample but crowded. Nearby are the open market at San Lorenzo (some bargains but hordes of unlicensed African street vendors everywhere else take much of the fun out of it). There are many affordable restaurants near the hotel, including I Brincello, recommended in guidebooks but filled with locals; we three each had excellent fixed price meals there.

Guest name: Edward Ansello, USA

Average rating:  7.6

Guest type: Not Specified

stayed in Dec 2006

It is a good hotel for the money. Good location and walking distance to the railraod station (Ferenze S.M.N.). Quiet and good rooms. Descent breakfast. The hotel advertises internet connection but they really don't have any. I would use this hotel again if I do not need the internet connection.

Guest name: SA, USA

Average rating:  8.2

Guest type: Young couple

stayed in Dec 2006

The only bad thing I could say about the hotel is that the personel was not that good. They seemed tired and bored. The breakfast was not something special. However, I think the value for money is quite high.

Guest name: TY, Greece

Average rating:  6.3

Guest type: Young couple

stayed in Dec 2006

We stayed at the Donatello for 3 nights. The rooms were spacious and clean. The only complaints I would say was that our room was at the end of the hall by the exit and the door traffic was loud, but the biggest complaint was that the heat was controlled by the front desk and we had to ask several time to have it turned up. It was very cold in the room the whole time, not the best thing when the flooring is made of tiles.

Guest name: Thomas Gallegos, USA

Average rating:  6.2

Guest type: Mature couple

stayed in Dec 2006

La stanza era nella parte interna della struttura, quindi priva di rumori dall'esterno.Ma i problemi erano i rumori dall'interno: si sentivano tutti i vicini parlare o guardare la TV, inoltre per tutta la notte continui rumori di tubature d'acqua e condizionatori centralizzati. Una tortura cinese, tick tock ,tick tock.In un hotel io voglio fondamentalmente dormire!Qui purtroppo non ci sono riuscito. Stanza con belle decorazioni, tavole a vista, ma piccola per il prezzo pubblicato.

Guest name: Massimiliano Russi, Ireland

Average rating:  9.3

Guest type: Single traveller

stayed in Dec 2006

Very good hotel, I was very satisfied. One remark: no Internet access, but many internet shops in the area

Guest name: DP, Switzerland

Average rating:  9.5

Guest type: Mature couple

stayed in Nov 2006

This was a very nice hotel right across the street from a park. It was about a 5-10 minute easy walk from the train station and about a 10-15 minute walk to the Duomo. I had requested a quiet room which we got and enjoyed. We didn't really care that there was no view at all from the window. We were in the new section of the hotel which wasn't that close to the entrance and breakfast room, but that didn't bother us. The room itself and the bathroom were very nice. In fact we reserved a room for my 20 yr. old son on the floor right above us and he loved it! Breakfast was very adequate - rolls, croissants, ham and cheese, cereals, juice and a coffee/tea/etc. machine. (No fresh fruit though, which was advertised). The front desk was helpful if you had a question or needed a recommendation for a restaurant. All in all it was a great hotel and the price was good, but, since we were there for 6 nights, I would have liked to be a bit closer to the Duomo area. But my husband and son didn't mind at all. Lots of walking!! PS. Jesse, who is listed as the reviewer, is my son. However, I, his mom, Shelley, is the actual reviewer!

Guest name: Jesse Phillips, USA

Average rating:  7.1

Guest type: Group

stayed in Oct 2006

Hotel not quite as nice as pics but more than adequate for the price. Ideal location for walking to center square, Duomo, Uffizi, etc. Breakfast good. Be aware that if you ask the proprietors to get you tickets for any of museums they will charge you a service fee. You can easily get them yourself thru phone or internet or day before if not busy season. Close to train station.

Guest name: Jean Woods, USA

Average rating:  8.8

Guest type: Mature couple

stayed in Oct 2006

The Donatello was by far the best hotel we stayed at in our Italian vacation. Rooms, staff, cleanliness, breakfast were all superior. The hotel is on one end of the Piazza Independenza, a lovely park. It is located close to the rail station. Only minutes to walk to the Duomo, the Mercato(shopping heaven), the Uffizi gallery and of course the Ponte Vecchio bridge. Across from the rail station are bus stops for various tours to surrounding cities in Tuscany. Everything was convienently close. There were several restaurants or cafes close to the hotel. I would recommend the hotel to anyone.

Guest name: Robert Hudson, USA

Average rating:  10.0

Guest type: Mature friends

stayed in Sep 2006

The decorative painting on the bedroom walls was a good way to welcome us to colourful Florence. It was a surprise to see the actual room rate on the wall and compare it to the great discount we received by booking with Venere. We found Hotel Donatello a good location and a restful place to go after a busy day.

Guest name: Maureen Bryan, Australia

Average rating:  6.2

Guest type: Young couple

stayed in Oct 2006

We chose Donatello because of the good ratings given by others previously. The hotel turned out to be a disappointment. We stayed there for 3 nights, but the aircon did not work in the first 2 days/nights, so that we had to keep the windows open - which would not be a problem if there were no mosquitos flying into the room. The hotel's explanation that the room was new and that the aircon's breakdown was not previously discovered is hardly credible, given that there was ready a dead mosquito stuck on a toilet wall at the time we moved in. The staff are generally unfriendly, but the man at the reception in the PM/evening shift was helpful. The hotel's checkout time is 11 am. If you wish to explore Florence further after checkout and want to leave your luggage in the hotel for a few hours, be prepared to pay 2.5 Euro for each piece per day, including hand luggage. We don't know whether this is the practice of hotels in Italy, but we left our luggages at Express by Holiday Inn in Rome for 2 days during our short trip to Capri and EHI did not charge us anything.

Guest name: LT, Hong Kong

Average rating:  10.0

Guest type: Mature couple

stayed in Oct 2006

wonderful hotel not too far from train station and within easy walking distance of all major attactions in Florence - our room had a small balcony overlooking the courtyard where we could gather to share a bottle of wine - the rooms were clean and very quiet at night - a great bargain for the price - good continental breakfast each morning

Guest name: William Reardon, USA

Average rating:  9.8

Guest type: Family with older children

stayed in Jul 2006

We had a very pleasant stay- the hotel was great: very central but not too noisy, high standard for the offered price!!If we come another time we shall stay there again. The breakfast-room was quite small and narrow but that wasn`t a real problem. Highly recommended!

Guest name: Renate Maschek, Austria

Average rating:  9.6

Guest type: Young couple

stayed in Jul 2006

Great hotel and in walking distance to most sites in Florence. The hotel is only a year old so everything seems brand new. The rooms surroundign the courtyard were very nice. The only draw back I found was that the area right around the hotel was a bit seedy on your way to St. Marias. However, if you head directly left from the plaza towards St. Mark's square you are in a nice area in only a few minutes.

Guest name: KK, USA

Average rating:  8.0

Guest type: Heterosexual Couple

stayed in May 2006

Very nice, modern hotel in a good location. Don't arrive at rush hour like we did as it can be a bit tricky to find! Beware - parking outside, it looks ok but it is a towaway zone. Park briefly outside and ask reception for something to put in the windscreen while you unpack. Hotel parking fees are 32 euros for a day in their car-park! Parking everywhere here is expensive. They offered us parking at the Royal Hotel a few minutes away for 20 Euros which was fine. Nice hotel, but a bit impersonal as these city hotels tend to be.

Guest name: Tracy Matheson, United Kingdom

Average rating:  8.8

Guest type: Heterosexual Couple

stayed in May 2006

Hotel staff were very helpful. Photos on the web did not do justice to the actual rooms - the rooms were even nicer when we got there. An excellent 3 star accomodation. is in a great area of the city, easy walking to the main shops, very close to the market -for great leather goods.

Guest name: Susan Ball, Canada

Average rating:  9.6

Guest type: Heterosexual Couple

stayed in Mar 2006

A well located stately building overlooking park, centrally located to famous sights of Florence and restuarants. I would highly recommend this hotel.

Guest name: Patrick Tibando, Canada

Average rating:  9.1

Guest type: Heterosexual Couple

stayed in Mar 2006

Excelente atención de los empleados. Se puede expresar en castellano sin problemas. Gran problema de aparcamiento en la zona (¡ojo alquiler de coches!) solo para residentes con el consiguiente "sablazo" en Parking. Desayuno correcto, quizás poco variado. Bonita y limpia habitación. En general, MUY RECOMENDABLE. No tengo ningún problema en volver a alojarnos en el hotel.

Guest name: AS, Spain

Average rating:  9.0

Guest type: Group

stayed in Mar 2006

I would appreciate better breakfest (yoghurt, fruit, vegetable)

Guest name: Bronislava Barborikova, Slovakia

Average rating:  9.9

Guest type: Single leisure traveller

stayed in Feb 2006

The hotel was beautiful and very well located. Maybe the staff could be a bit better but the rooms and everything else were so good it made up for it. I would recommend it. The price was also very good.

Guest name: Emanuela Aquilini, Italy

Average rating:  9.7

Guest type: Group of friends

stayed in Feb 2006

Beautiful hotel for the beautiful Florence. I can only recommend this hotel to everybody.

Guest name: Fernando Esteban Garcia, Spain

Average rating:  10.0

Guest type: Not Specified

stayed in Dec 2005

We were genuinely welcomed by the manager and his staff, who even provided transport for us to the airport at the end of our stay. Their advice re what to see in town was inavluable.

Guest name: Warwick Giles, Australia

Average rating:  10.0

Guest type: Single leisure traveller

stayed in Oct 2005

The hotel staff is more than helpful. Location is in a quiet residential area with a park just outside. I would stay here next visit.

Guest name: Joseph Cataldo, USA

Average rating:  9.5

Guest type: Heterosexual Couple

stayed in Sep 2005

The hotel is ideally situated for access to railway and bus stations and the centre of FLorence. Accommodation was clean, comfortable and well equipped. Staff were very friendly and helpful. Value for money could not have been better. If we return to Florence we would gladly stay at Hotel Donatello

Guest name: PATRICK ROBINSON, United Kingdom

Average rating:  7.8

Guest type: Single leisure traveller

stayed in Sep 2005

Hotel within walking distance of most of sights.rooms excellent for price.breakfast room pleasant but a little too cramped.staff were pleasant but not as friendly as previous hotel in Rome.would stay there again on return visits

Guest name: NS, United Kingdom

Average rating:  7.7

Guest type: Heterosexual Couple

stayed in Sep 2005

I left some items in the room and had great difficulty finding a phone number to contact direct (unresolved)

Guest name: Paul Smithurst, United Kingdom