Hotel Cellai - Florence

Average rating:  6.5

Guest type: Young couple

stayed in Apr 2008

The hotel was hard to find by car. We drove up from Sienna, using the website directions and those e-mailed to us but they ended up being pretty worthless. If you are driving, I'd suggest mapping it yourself or using GPS to find the place. Once we got there, the hotel was nice. The common areas and the facility itself were great, the rooms and especially the bathrooms were very small, even by Italian standards. The staff was pleasant but not overly welcoming - hotel staffs where we stayed in Rome and Venice were much nicer. The included breakfast was OK, but not great (breads, cereals, yogurt, etc. but little fruit and nothing hot). The hotel's location is excellent - easy walking distance to all the sites. Overall, it was a fine but not exceptional property. I would probably stay someplace different next time but would not hesitate to go back to the Cellai if that was what was available.

Guest name: DC, USA

Average rating:  6.2

Guest type: Mature couple

stayed in Apr 2008

The bathroom and the room were as cold as in a refrigerator! Even though we informed the personnel about the non-existent heating nothing happened during our 4 night stay. Really poor, they should have eliminated this problem at first notice. We had to sleep with under several blankets. Really poor customer service!!

Guest name: JW, Sweden