Starhotels Tuscany - Florence

Average rating:  5.6

Guest type: Mature couple

stayed in May 2008

I was offended by the front desk staff's inability to answer simple questions without smug indifference. Incorrect information was deliberately given regarding directions, taxi's and their shuttle service. It was a clean efficient hotel. The breakfast was more than generous. I think the front desk staff needs to be retrained to deal with the public. It was listed as a hotel airport and it was not near the airport. I chose it because it had an airport shuttle. The shuttle service did not start until mid morning and was of no use to me.

Guest name: PP, USA

Average rating:  8.9

Guest type: Young couple

stayed in May 2008

Very pleasant stay, rooms are clean and confortable. You need a bus to get to the centre (it takes 15 minutes), the bus stop is in front of the hotel.

Guest name: Pierpaolo Lucca, Italy

Average rating:  9.1

Guest type: Gay Couple

stayed in Mar 2008

excellent hotel!!! no matter how far is it from the historical area (15 minutes on public bus)... public transportation is available.. taxis are not expensive... The city is gorgeous! Rooms are great!

Guest name: AC, USA

Average rating:  9.4

Guest type: Group

stayed in Jan 2008

Splendito hotel, personale molto cortese.

Guest name: SP, Italy

Average rating:  9.0

Guest type: 2 adult sisters, with mom

stayed in Oct 2007

Very quaint hotel with a nice little lobby bar. We were only there (2 rooms) overnight, but was very convenient to get to and from center of Florence with hotel shuttle. Surrounding area not fabulous, but was fine (has large supermarket with everything right behind). Quick and convenient access to airport. Rooms weren't spacious, but very sufficient and clean. Was pleasantly surprised. Would definitely stay again for airport access for early morning flight. They even made us breakfast to go in a take out box as we had to depart hotel at 4:30 am. Very thoughtful!

Guest name: WM, Canada

Average rating:  9.1

Guest type: Young couple

stayed in Nov 2007

It's a business Hotel, service was OK and so the room provided. Just in front of it there's a Bus stop ( line 22 ) going straight to downtown. Recommended.

Guest name: Pompeo Massimo Silingardi, Italy

Average rating:  6.9

Guest type: Group

stayed in Sep 2007

Hotel is great, our rooms were very comfortable. There is no view and you are a ways from town but they have shuttle service. Listen to the shuttle driver! He turned us on to the best dinner we had in our 2 week stay in Italy and it was not that far from the hotel.

Guest name: DH, USA

Average rating:  8.7

Guest type: Young couple

stayed in Oct 2007

Ottimo rapporto qualità/prezzo. Hotel elegante e curato. Personale molto disponibile e cortese. Peccato per la zona in cui è collocato e per la stanza molto piccola.

Guest name: FB, Italy

Average rating:  9.8

Guest type: Family with older children

stayed in Jun 2007

We were travelling with our own car and we found this hotel very convenient for both the highway and the city centre; the airport is also nearby but you will not hear noises thanks to the soundproofed rooms. We were staying in a triple room (a double room with an extra bed), therefore the room was not so big for 3 adult sharing but we knew when we booked it. The room was modern and beautifully decorated, very bright, with confortable beds and it was fully equipped with fridge-bar, tea/coffee making facilities,free safe-deposit box and satellite tv; the bathroom was perfect with a little but powerful hairdrier (2000 Watts). The complimentary buffet breakfast was good and large. The hotel has a free shuttle bus service to the city centre at fixed times. Moreover, there is a bus stop just in front of the hotel (i.e. “Regione Toscana” bus stop) and you can also buy the tickets at the reception with no extra charge. The staff was friendly and gave us all the information we asked for. A supermarket is also next to the hotel, just in case you need to buy something! I would highly recommend this hotel to other travellers: great value and a very beautiful hotel indeed!

Guest name: PT, Italy

Average rating:  9.5

Guest type: Family with older children

stayed in Jul 2007

The hotel is on the ourskirts but we chose it because it sounded modern which it was. It is easy to get to by taxi or bus and although the surroundings are not pretty the hotel is extremely comfortable, with soundproofed rooms so not traffic noise at all which is essential in Florence. Very comfortable with great bathrooms.

Guest name: Ralph Mclean, New Zealand

Average rating:  9.3

Guest type: Family with older children

stayed in Jul 2007

Stayed in a double room with extra bed, so room was a little limited for three, but this is normal. Staff were friendly and helpful for check in and advice on places to eat etc. Hotel was excellent for online price. Staff were helpful and free shuttle bus to the centre of city was great. Limited food etc in area of hotel, but with the shuttle this was not a problem.

Guest name: Tim Christoffersen, Australia

Average rating:  4.6

Guest type: 

stayed in Apr 2007

I was visiting Florence with my teenage daughter. I felt that the manager(?) (name starts w/ an S) did not welcome us as he did others who were checking-in at the same time. Did not inform us of complementary breakfast -- consequently, we missed out on breakfast the TWO mornings we were there. Were we discriminated upon? Possibly. For the price, not a good deal. Nowhere to go but in one's room or down to the reading corner in the lounge area. And the reception somewhat aloof. We will NOT be staying at this hotel again. (By the way, I'd like to be refunded the portion of the price I paid for the TWO MISSED BREAKFASTS!!!)

Guest name: Maria Celeste Pounds, USA

Average rating:  9.9

Guest type: Couple with children

stayed in Apr 2006

This was the most wonderful hotel we stayed in on our month long trip through Europe. I thought we would surely be charged more than the stated 105 euros (as some people had said they had at some other hotels) but we were not. This seemed to be a $300 hotel. Much nicer than the starhotel we stayed at in Venice which had not been upgraded yet but was supposed to be in the process of being remodeled. This hotel was not in the center of town but we rode one bus ride directly downtown (but they tried, unsuccessfully, to pickpocket my husband on the bus ( and 2 other times while in Italy.)

Guest name: Doreen Volkman, USA

Average rating:  9.1

Guest type: Single corporate traveller

stayed in Dec 2005

Great public areas, with a fireplace aside the bar that is really nice and warm. Rooms are well designed and confortable, with a large desk to work with laptop and more. The hotel was recently renewed, I was there before renovation and this is absolutely another kind of hotel (much much better). The only big big miss is the lack of a fitness room. Good place if you come to Florence by car (it's really a few minutes from Firenze Nord freeway exit). Not good if you want to make a walk in the neighborhood (you're far away from the historical center).

Guest name: Marco Russo, Italy

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Nov 2005

This is a great hotel.We have stayed in Florence before and almost all hotels are VERY expensive and not as nice as this one. It is a pity that is so far away from all the Firenze attractions

Guest name: PR, Mexico

Average rating:  8.9

Guest type: Heterosexual Couple

stayed in Oct 2005

We stayed at this hotel one night just to be close to the airport for an early morning flight. Our room was GREAT...plush and comfortable...(but no view of anything) with a beautiful bathroom. It is not close to the city center but that wasn't important for us. Great breakfast buffet with everything you could ever want. There was only one little problem.... they informed us at checkin that the water would be turned off from 1 am until 6am to fix some problems. As I expected that it would turn out this way.... the water was not back on at 6am so I couldn't shower before we left and my husband used the bottled water in the frige to shave! I think they should have adjusted our bill but they didn't when I asked. Over all though, we would stay there again if we needed to be near the Florence airport as our room was great.

Guest name: JoAnne Hoffman, USA

Average rating:  9.9

Guest type: Heterosexual Couple

stayed in Jul 2005

We cannot praise the hotle staff enough. Christina, the desk clerk, helped us confirm our flight the next day with Lufthansa, who had cancelled our reservations due to their mistake. Christina was amazing and helped us get home on time. We also ate the hotel restaurant, which was excellent. The rooms were modern and very quiet. It is a bit difficult to find, but I would stay at this hotel again!

Guest name: SW, USA