Hotel Courtyard by Marriott Rome Airport - Fiumicino

Average rating:  3.9

Guest type: Mature couple

stayed in Oct 2007

Surly staff, did not seem interested in assisting us in any way. Frequent guest of Marriott hotels and have never been treated so unprofessionally or carelessly. Not a good representation of Marriott quality. You pay for the shuttle to the airport, the restaurant is worth missing-we walked to a nearby Trattoria and had an excellent meal for 1/5 the cost of the restaurant at the hotel. If you are staying only one night to get flight back to the US, or wherever, stay in Ostia Antica-better rates and nicer surroundings.

Guest name: JF, USA

Average rating:  8.4

Guest type: Not Specified

stayed in Dec 2007

I enjoyed the stay at The marriott and will go there again when I'm i Rome for one night before taking off the next day.

Guest name: IT, Denmark

Average rating:  5.3

Guest type: Not Specified

stayed in Sep 2007

Driving directions were incorrect and resulted in our arriving much later than we expected. Staff refused to allow us to use an ordinary cork screw to open a bottle of wine and they were not very nice about it.

Guest name: FRANCIS MOLLOY, USA

Average rating:  9.3

Guest type: Mature couple

stayed in Sep 2007

Very convenient to airport but I was surprised by the high charge for the van ride to and from the airport to the hotel.

Guest name: Albert Yonas, USA

Average rating:  6.2

Guest type: Mature couple

stayed in Aug 2007

My main concern was the high charge for car parking. Other hotels in the same road do not charge, nor do other hotels with a lower room rate in the Rome area.

Guest name: Peter Goodhew, United Kingdom

Average rating:  3.3

Guest type: Group

stayed in Aug 2007

The Venere listing says: "The Leonardo Da Vinci airport lies only 1 km from the hotel. " WRONG! The reality is the airport is more than 3 km away by car and impossible to reach by foot due to narrow dangerous roads. You have to take a taxi or the hotel van. The hotel has the audacity to charge 6 Euros per person for a ride to the airport (only at certain times) after overcharging for an ant-infested room. The wheelchair lift did not work, and the staff made no attempt to fix it, also the hydraulic step on the shuttle van did not function. A reservation was made thru Venere.com yet when we called ahead to confirm, the hotel never heard of us. The room was full of little ants. The hotel restaurant had the same 3 entrees every night...lamb,tuna,pizza. It was good food, but they obviously don't expect anyone to stay here more than one night. And with good reason...no smart person would ever stay here for more than one night. Very poor value for 180 euros a night. It wasn't near the airport, in fact it wasn't near anything at all.

Guest name: Raymond Guistina, USA

Average rating:  1.8

Guest type: Family with young children

stayed in Jul 2007

well overpriced, in the middle of nowhere. You pay for everything - breakfast, parking, shuttle, internet. Never stay again.

Guest name: AA, USA

Average rating:  4.2

Guest type: Group

stayed in Jun 2007

We are Marriott timeshare owners and always stay at Marriott hotels when we travel. Value for the dollar at this hotel was ridulous. We stayed in very nice small hotels in Rome and Florence which did not approach the price of this hotel and their offerings with service and food quality were much better. I also plan on writing Marriott to tell them how disappointed we were with the Courtyard by Marriott.

Guest name: LL, USA

Average rating:  9.6

Guest type: Not Specified

stayed in Jan 2007

Hotel itself is great -- very clean and quiet, with good restaurant. Breakfast (included) is fantastic. Although they do have a shuttle bus between hotel and FCO airport, what they don't tell you is that there is a charge of 6 Euro per person for the airport shuttle. But it is only 5 minutes from the airport, which is very convenient for early morning flight departures.

Guest name: Robert Neaton, USA

Average rating:  9.4

Guest type: Mature couple

stayed in Oct 2006

A good choice for any traveler - business or leisure. The lounge and restaurant were pleasant. I do think the price was a high for a facility intended as a "stop-over" for a flight.

Guest name: JG, USA

Average rating:  8.2

Guest type: Family with young children

stayed in Aug 2006

Very Good. But Control the conformity of the internet price vs. the real price with service. E.G. the open parking (is not a garage) is not included, is an extra price. This is a surprise, because You are close to the airport not to ROME city, and no alternatives are available, since you have to pay the extra charge.

Guest name: Fabio Mingrino, Italy

Average rating:  6.9

Guest type: Family with older children

stayed in Jun 2006

Very nice hotel near the airport. Very hard to find, and the way to the airport is awkward if you are driving. We enjoyed the modern conveniences as it was our last night before leaving Italy. It is expensive, and most likely not worth it for us to do again.

Guest name: SL, USA

Average rating:  9.6

Guest type: Not Specified

stayed in Jan 2006

The only problem was that the hotel was not prepared to provide food service to guests who were not participating in the New Year's Eve party. Should have planned better.

Guest name: Thomas Carter, USA

Average rating:  9.9

Guest type: Single leisure traveller

stayed in Oct 2005

The hotel is a bit off the beaten track! It is in a light, industrial area and you have to get a cab (about 15 euro) from the airport. Many cab drivers don't know where it is. When you arrive, book your shuttle reservation for getting back to the airport. You really need a 'reservation'. It was jammed with folks trying to leave at the same time. Only those with 'guaranteed' reservations got on the shuttle and they did bring out several shuttles to accommodate the task. Those without reservations were told they had to wait for the next one--approx. 20 minutes later. Also, please note that the shuttle service is not free as in the states. There was a 6 euro (I think) charge for it. The hotel is clean and very modern. The restaurant had very good food (although the service would be considered slow in the states). Their morning breakfast, included in our rate, was very extensive. Rooms are spacious and clean. Bathrooms are very large and we were able to watch CNN and BBC news (in English).

Guest name: CS, USA

Average rating:  7.7

Guest type: Heterosexual Couple

stayed in Nov 2005

There is a 6 Euro per person charge for the airport shuttle. Internet is available at 6 Euro per hour. Hotel not immediately adjacent to airport and rather difficult to find when driving. Staff efficient but not especially courteous. OK for price if you are catching a flight out the next morning.

Guest name: DB, USA

Average rating:  8.8

Guest type: Heterosexual Couple

stayed in Nov 2005

The fitness center is inadequate and not up to standards. The only treadmill is of poor quality. The restaurant is quite good but overpriced

Guest name: SL, USA

Average rating:  4.7

Guest type: Single corporate traveller

stayed in Oct 2005

The shuttlebus is not free. In the morning the service doesn't cover the early flights. Room's price is tremendous compared to location and standard US prices. No coffee maker into room.

Guest name: Marino Marsi, Italy

Average rating:  6.0

Guest type: Group of friends

stayed in Sep 2005

I really expected more from a Marriott Hotel. Basicly, this Hotel is your average Airport Hotel with no fringes. The Restaurant was very expensive with very poor service. I paid $17.50 for a normal sized bowl of soup that was cold. This is more for a business person who just needs somewhere to lay their head for a night.

Guest name: BA, USA

Average rating:  6.6

Guest type: Family Group

stayed in Jul 2005

We were very disappointed that the swimming-pool were closed at 6 p.m., because we were looking forward to a bath, when we arrived at 5.30 p.m. They also had an expensive airport shuttle for a family, because there were no reduced taxes for children.

Guest name: AO, Norway

Average rating:  4.0

Guest type: Heterosexual Couple

stayed in Aug 2005

The airport shuttle was not free..it cost 6 euros per person. We waited at the Rome airport for 25 minutes while the van driver was inside the terminal (the man directing the shuttles advised us of this fact) and then when he returned, he drove so fast that we were thrown about the inside of the cab. Also, an item we had purchased in Florence was broken. One of my traveling companions called him an ass____! Then, the shuttle does not operate until 630am, we had to call a taxi because we had a 705am flight. The wakeup call did not come when requested. The internet was 6 euros per hour and should be complimentary because of the outrageous cost of the rooms. The location is in a terrible area...you cannot venture out for dinner unless you take a taxi. This hotel disappointed me a great deal especially since the hotel we had booked from this website for our arrival in Rome was wonderful.

Guest name: Michael Minelli, USA

Average rating:  4.4

Guest type: Heterosexual Couple

stayed in Aug 2005

The description page states airport shuttle. It does not tell you that it is 6 Euros per person to use this shuttle nor does it give the times of the 'pay to ride' shuttle. We had a 700am flight out of Rome and the shuttle service did not begin to operate until 6:30am so we had to hire a cab. We waited for over 20 minutes for the driver to return to his van and then he drove like a mad man trying to make up the time. We were literally tossed around the car and one of the items in my associates carry on luggage was broken. Also, the price included breakfast but again we had to leave so early in the morning we could not eat breakfast (the serving hours started at 7am). For the price of the hotel and having to pay for the shuttle, one would have thought that the internet service would be complimentary as it is in hotels such as the Crowne Plaza but it was 6 Euros an hour to use. Needless to say, I would not recommend this hotel to anyone. In fact, I have friends registered there starting on September 18th and I fully intend to encourage them to make a change to their reservation.

Guest name: Nick Paradise, USA

Average rating:  9.9

Guest type: Family Group

stayed in Aug 2005

I had already been there. Excellent.

Guest name: Fabio Mingrino, Italy

Average rating:  9.2

Guest type: Couple with children

stayed in Aug 2005

Excellent, very good to stay at the airport, but also to ROME even if you had to travel on the freeway up to the city.

Guest name: Fabio Mingrino, Italy

Average rating:  9.9

Guest type: Family Group

stayed in Jul 2005

Appears brand new, comfortable, functional air conditioning (!!). Fitness center (sparsely furnished), nice pool. Restaurant menu was rather strange - unclear what they were trying to achieve with it - but quality of food was good.

Guest name: LB, USA

Average rating:  10.0

Guest type: Group of friends

stayed in Jul 2005

This hotel was great! Fabulous rooms! Great staff!

Guest name: DJ, USA

Average rating:  3.0

Guest type: Heterosexual Couple

stayed in Jun 2005

Don't spend more than one night in this "like America" hotel. The rate is maximum, the rug is thick and the airport is close. Besides that, the employees are morons and under-trained. If you want to feel in Italy, run to any other place; you'll save cash and get more smiles!

Guest name: Francois Jasmin, Canada

Average rating:  7.6

Guest type: Heterosexual Couple

stayed in Jun 2005

My only bad experience was that I was told I could get ice from the bar tender and he refused and then brought me about ten cubes. I was trying to ice down a bottle of gift champagne and he would not let me use an ice bucket. He was rude so I did not drink or eat at the hotel. I refuse ill treatment and insulting employees.

Guest name: Raymond Strother, USA

Average rating:  4.0

Guest type: Family Group

stayed in May 2005

This hotel is vastly overpriced. The lack of competence of the clerk behind the reception desk was astonishing. I tried to pay for my and my family's stay with my Master Charge Card but the charge did not go through. The clerk responded arrogantly and in a nasty way, as though I was trying to get away with something. My Amex card worked. I later called Master Charge and learned that there was a system error at the hotel and my card was fine. In my many years of having stayed at hotels all over the world, I have never encountered such unprofessional and arrogant public relations. Furthermore, the restaurant at this hotel was dreadful and overpriced. I can get better pasta out of a can from a supermarket.

Guest name: Frank Lachmann, USA

Average rating:  9.9

Guest type: Heterosexual Couple

stayed in Apr 2005

This was the most elegant Mariott Courtyard my husband and I have ever stayed in. We needed to be close to the Rome airport so this was an excellent location. Their shuttle service took us to the airport so we didn't have to get a taxi.

Guest name: GK, USA

Average rating:  10.0

Guest type: Single leisure traveller

stayed in Mar 2005

The facility and staff were outstanding. Fabulous food and a great wine bar. Very quiet and well appointed rooms. Definitely would stay here when I return to Rome. Free airport shuttle and shuttle to Rome for a small fee.

Guest name: Esther Hendrix, USA