Hotel Metropole - Brussels

9.8

Quand on arrive dans cet hôtel, on est obligé de faire la queue au guichet et les employés, sympathiques pourtant, ressemblent à des guichetiers de préfecture. L'accueil n'est pas très agréable car ils ne sont pas assez nombreux.

10

The price was great! The rooms were great! It exceeded my expectations considering the price we paid. I would go back to this hotel again.

9.3

We had a very quiet, clean and spacious room. The hotel is sumptuous, even though you can't really tell from the outside. We took our breakfast there and it was worth it. If you're looking for a place to have a drink, try their café rather than their bar, it is much more authentic. Staff was very helpful and welcoming.

10

Location perfect for visiting GRAND place and surroundings. Restaurant Vincent was an excellent experience, to match our impression of your hotel. Can't wait to return.

8.3

The journey from the airport could have been expained better. The hotel I thought was good value, although the balcony could do with some paint!

10

This was an excellent stay for the last night on our trip. The location was great with easy walking distance to Grand Place. The service was definitely five star with an extremely knowledgeable concierge service. A wide variety of places to eat nearby.

9.2

Excellent location, within easy walking of shopping and main town center. Very kind and helpful staff. A bit expensive for us (we normally go economy!) but the extra money was well worth it in convenience, customer service, and the general beauty of the hotel. Highly recommended!

10

We stayed in the hotel following a celebration meal in Brussels. It met all our expectations of a noble, grand hotel with wonderful spacious public areas and a comfortable, large, well-maintained bedroom. We did not use many of the services so cannot comment on them. The staff we did encounter were courteous and correct. The Sunday-night price deal (€99) was extremely good value.

7.2

Venere made a mistake with the reservation i booked 2 nights and the reception received only one night..... i show them my internet confirmation and they solved the problems (what happening if the hotel is fully booked ?)

6.9

The building is very beautiful, and public areas fantastic. But my room was in need of renovation. The bed was good, though, and the bathroom nice. Also nice that water, coke and beer from the minibar was included in the price.

8.8

when this hotel runs 99 euro room specials, it is a great deal

7.0

spend new year's eve there

9.5

We were in Brussels to celebrate New Year. The Ho9tel was beyond our expectations, though a bit expensive to eat in, but there were numerous restaurants in the area of varying prices. We had a lovely time Xmas markets nearby, short walk to Shops and Grande Plas where they hold New year Celebrations. Lots of Museums and nice streets to wander about in. . Most people spoke English or French so not a problem being understood. We were a party of 4 ( mid 50,s ) who partied with the best the best of them out in the Grand Plas and surrounding area. ... go and enjoy

9.0

Nice hotel but I could not believe that the main resturant was closed for two days during Christmas.

10

Only I can say excellent

5.8

we reserved 2 rooms for 4 nights non-smoking. At check-in, 19:00, first room offered was not cleaned and toilet not flushed. Smelled of feces. 2nd room offered smelled of smoke. 3rd room was acceptable but mirror in foyer was cracked, lights were burned out and towel heater not working. MY companions' room was withiut toilet tissue and was infested with bed bugs.

8.3

Excellent, modern hotel, definitely worthy of a few more stars!

8.3

Great hotel!Maybe bathrooms need a renovation.

8.3

Quite hard to find! Seemed more like a 4 star hotel with character. Good price for the room though better to eat breakfast round the corner, the hotel charges 25 euros each!

9.3

Un excellent rapport qualité-prix bien sûr. L'hôtel Métropole est très bien situé dans Bruxelles. Il n' y a aucun problème pour garer son véhicule. Un voiturier, très aimable et efficace s'occupe de tout. Le personnel d'accueil est très compétent. On peut être étonné par les chambres qui ne sont pas celles qu'on peut rêver avoir dans un hôtel de ce standing. Mais peut-être que le prix pratiqué explique que les chambres attribuées ne sont pas les plus belles de l'hôtel. Cela dit, on est à son aise. Et le lieu a beaucoup de charme. Un hôtel à conseiller si l'on profite de bons tarifs (plus ou moins 100 euros la nuit en chambre double).

5.6

The room allocated was much smaller than what I have experienced at hotels of similar rating. My overall impression was tarnished on the final mornimg when the cooked breakfast was cold.The food was taken away by the waiter to be reheated but you can imagine that one's appetite is not enhanced when presented with cold scrambled egg first thing in the morning.I reported this to the receptionist on departure but my wife and I were still charged a steep 25 euros each for a completely unsatisfactory meal. As you are aware I have regularly used Venere hotels and would recommend that this hotel be removed from your list. It certainly could not compare with it's namesake in Venice.

9.3

The additional 4% discount (BPUABHS) has not been applied by the hotel. Actually this is the second time that I reserve a hotel via venere.com and the hotel refuses to apply the 4% discount.

9.5

Bath was broken, but does not matter ... superb hotel !!!

9.3

the public areas were definitely a cut above; however, the furniture in my room was dated and in need of some refinishing.

4.0

I asked for a non smoking room but was placed in a smoking room. the tobacco smell was unbearable. I awoke with red puffy eyes and could not sleep all night. The hotel is located right on a major shopping district so the noise never stopped. People were screaming and playing radios throughout the entire night. While the staff was very nice and curtious they did not resolve any problems. they just politly said no to everything...

8.5

Lift out of work during several hours Restaurant closed during week-end

9.2

Excellent and impressive hotel, special mark for the elevator "d'époque"; amazing place.

7.0

We has reserved luxury room in this hotel 2 months before our trip. But when we has arrived, our room was not ready and we have to wait more than 3 hours. I think, that for 5 stars luxury hotel it is unacceptable in any case.

9.9

We really enjoyed our stay. The rooms were tasteful and the bathrooms were very nice. We had an inside room and it was so quiet, even with very loud music outside. A beautiful hotel for the money.

9.7

A luxurious stay at the price of a youth hostel - amazing! Unfortunaltely staff treats you by the price you payed.

8.3

A good, old fashioned hotel, but in a less than great location. Rooms were modest in size (ours was a "superior" double), only one chair. Dining room very opulent, food good, service OK. Public rooms were very grand.

6.8

Do not believe in any discounts. Breakfast was not included (no information on a web page), a view by the window: a wall. For this price I ca not be satisfied.

7.9

Receptionist insisted that we should pay 125 euro instead of 99 euro, after we showed him the confirmation e-mail from Venere, he did not even apologise for his mistake. Room itself and cafe were nicem but charging internet over10 euro a day is too much!

5.2

Metropole is a 3 star hotel with a 5 star attitude. Description says "recently renovated" which means that spa is closed, and only some rooms redone. Mine wasn't. Breakfast buffet at 25€ extra is minimalistic served in basement. Internet is 28€ extra per day. That being said, location is good and the hotel works, it just doesn't live up to the standard it's pretending to have.

6.4

You don't actually see any of the employees and, those who you do, are never kind.

9.6

Good surprise: our booking was upgrated and we had a deluxe room instead of a standard one. Good bargain on Venere.com: more than 1/2 the regular price. Very attending and kind staff, gorgeous hotel in the very center of brussels (3 min away from the Grand' place).

9.6

A grat hotel with great location, and very nice prices during the week-end. Grand Place is 5 minutes away on foot, an Place St. Catherine less than 10 minutes. Great value for money if you can get a week-end discount.

4.8

Poor breakfast. Some trouble with the fancy, but old fashioned lift. Arrogant people at the reception: they wanted to charge us 30 euros more without any reason, and did not even apologize when they realized they were wrong.

4.8

We stayed 1 night in a small group. The location was good and the rooms were nice and quiet. Traditional Belgian interior decoration was gorgeous. Everything was satisfactory except the concierges and the too long waiting time to check-in and check-out. The concierges gave us false information on opening hours of shops nearby, different answers about the route to the airport, etc. but didn't say sorry. We paid more than 200 Euro per one single room and we felt it was too expensive for the service we received.

10

great hotel with great breakfast. Very good choise.