Hotel Silken Indautxu - Bilbao

Average rating:  9.6

Guest type: Group

stayed in Nov 2007

It was my third time at the Silken Indautxu and I was not disappointed. The beds are fantastic, rooms are clean and I loved that we both had our own sink. The location is very good, and near the shops and metro.

Guest name: SB, United Kingdom

Average rating:  9.5

Guest type: Mature couple

stayed in Sep 2007

Very reasonable price for a 4* hotel, obviously targeted at business travellers. Weekend rate (Fri/Sat/Sun) was amazing for this style of hotel. Quite easy to reach from Indauxtu Metro IF you pick the right exit from the station! The "wrong" exit can emerge in an unfamiliar street, a few mins further away. For airport access, it's probably better to go the one Metro stop from Indauxtu to San Mames which is adjacent to the "Termibus" depot from where the airport bus leaves, than go to the alternative Plaza Moyua and wait at the stop there. The hotel area is not very well provided with restaurants for early evening dinner; in fact we found nowhere to have a conventional knife/fork meal anywhere before 21.00, though tapas ('pinchos') style snacking is available in almost every bar, at varying quality levels. More eating choice can probably be found in the old town area, about 10 mins by metro (but again probably not before 21.00!). Hotel food was good quality, nicely served and fair value as a 'room service' facility, but we felt that eating in the actual restaurant was aimed at expense account diners, and portions were not generous for the prices asked. Breakfast buffet was the most varied and best quality we have ever seen anywhere in Europe. It's unlikely you could eat sufficient to justify the price though, and still want lunch! Non-smokers may find the lack of a smoking area (or non-observance of one) in public areas of the hotel annoying. Overall a comfortable stay, in a quiet and convenient location, at a sensible price for the accommodation.

Guest name: JB, United Kingdom

Average rating:  9.4

Guest type: Young couple

stayed in Sep 2007

a great hotel not far from everything. 10 minutes to the Guggenheim and Museo de Bellas Artes and 5 minutes to some great restaurants and high end fashion shops. Service was great and even though the parking cost is a little high in my opinion worth it for the fact that everything is close by. The old city (Casco Viejo) is a great place for excellent nightlife and again only 10-15 minutes walking. Highly recommend this hotel when in Bilbao.

Guest name: Alejandra McElwee-Fernandez, Spain

Average rating:  9.9

Guest type: Mature couple

stayed in Sep 2007

Good location, excellent value. The city is very unfriendly

Guest name: DS, USA

Average rating:  9.5

Guest type: Family with older children

stayed in Aug 2007

Hard to find because of the one-way system and lack of signs on motorway.

Guest name: NT, United Kingdom

Average rating:  9.9

Guest type: Young couple

stayed in Jul 2007

El motivo fue el museo de arte moderno. El hotel es muy agrabable y considero que de una calidad superior para el precio que tiene, el barrio en el que se encuentra es muy tranquilo y yo diria que esta cerca del museo. La habitacón es muy agradable con tonos en azul y crema, el baño esta en marmol. yo recomiendo este hotel, la berdad que recomiendo casi todos en bilbao, la mayoria tienen gran calidad.

Guest name: Miguel Angel Lozano Cruz, Spain

Average rating:  8.9

Guest type: Young couple

stayed in Jun 2007

Good hotel near to the Guggenheim Museum and quite near to the city center.

Guest name: Marco Posarelli, Italy

Average rating:  7.9

Guest type: Young couple

stayed in Mar 2007

It's a great hotel but it didn't correspond the final booking price with the actual price of the hotel. They do not include the VAT in the final web price.

Guest name: DA, Spain

Average rating:  9.2

Guest type: Mature couple

stayed in Apr 2007

Front desk was excellent. Helpful and knowledgeable.

Guest name: Jack Jacobson, USA

Average rating:  7.7

Guest type: Mature couple

stayed in Feb 2007

This hotel caters to busines travelers. We found the reception and service rather cold and disinterested. The location was not as close to the museum, restaurants and shopping as we would have liked. Though the rooms were very nice we opted to stay only one night.

Guest name: Robert Crockett, Canada

Average rating:  9.0

Guest type: Young couple

stayed in Jan 2007

Excellent price for a premium luxury-class hotel. 10 minute walk to the Guggenheim and waterfront sites. Inexpensive valet parking and very friendly service.

Guest name: Olga Zilberbourg, USA

Average rating:  9.9

Guest type: Family with older children

stayed in Dec 2006

We booked two rooms for the week between Christmas and New Years and got a fabulous rate. The hotel is top quality with beautiful rooms, comfortable and quiet,and a gorgeous lobby with bar and restaurant and an art gallery in the breakfast area. Our hosts told us it was formerly a maternity hospital and once we knew that we could see it in the layout. It wraps a statuesque older building that now houses the restaurant, but the rear area is modern and very clean. It is primarily a corporate hotel so this was a good week for leisure travelers to come. IT was a little hard to find as the city is full of one way streets and narrow lanes, but the directions were correct - we just had some trouble with traffic and signage - the Basque language is unfamiliar. Parking was great, under the hotel and reasonable. Fabulous location near everything in Bilbao - we walked everywhere except when we went to San Sebastian and Santander. The Basque coast is very beautiful and the city is rich in art, history and culture - we will definitely come back!

Guest name: Michael Harney, USA

Average rating:  5.8

Guest type: Mature couple

stayed in Oct 2006

Hotel was good and very business like, and is within five minutes walk of the Metro which takes you pretty much anywhere you want to go. However the price was quite high compared to general Spanish standards. I think I would try something else next time - there was nothing specifically wrong, but I would have liked a hotel with a bit more character. And the bar did have a couple of (high class) prostitutes who were clearly condoned by the management and which perhaps emphasises the corporate nature of the place.

Guest name: Peter Black, United Kingdom

Average rating:  8.9

Guest type: Young couple

stayed in Sep 2006

Era la seconda volta che andavamo,ma la qualità è rimasta elevata, ottimo il rapporto qualità/prezzo.

Guest name: MQ, Italy

Average rating:  9.2

Guest type: Young couple

stayed in Aug 2006

A very relaxed and enjoyable night in the hotel.Great value for money, nice little touches added to the room. Very clean and comfortable, easy to book over the internet. Overall, i would recommend it to anyone.

Guest name: CM, Ireland

Average rating:  8.6

Guest type: Young couple

stayed in Dec 2005

This hotel was nice. The room was very clean and comfortable. The hotel was located within walking distance to some attractions, and that made it very convenient. We had a very pleasant stay at this hotel and would recomend it.

Guest name: Raul Sanchez, Spain

Average rating:  8.9

Guest type: Mature couple

stayed in Jun 2006

Our first stay at the Silken Indautxu. Excellent room - everything first quality. Good location but street parking very difficult. Excellent buffet breakfast. Fully recommend for value. We lived in Bilbao many years ago but did not know the hotel and based our choice on site information only.

Guest name: Derek-Thomas Candey, United Kingdom

Average rating:  10.0

Guest type: Heterosexual Couple

stayed in May 2006

We were extremely pleased with the hotel and its location (a short walk from the Guggenheim). In fact, we decided to stay at another Silken hotel in Barcelona the following night, and we equally pleased with that.

Guest name: FB, USA

Average rating:  9.1

Guest type: Heterosexual Couple

stayed in Apr 2006

Lo único que no tenían era una conexión a Internet a precio razonable

Guest name: LF, Venezuela

Average rating:  9.1

Guest type: Heterosexual Couple

stayed in Apr 2006

Good, modern, clean hotel that is situated close to public transport and a short walk to centre. Did not use restaurant but did use hotel cafeteria that was well used by locals for coffee , beers etc. Lots of bars / restaurants close to the hotel. We enjoyed our short break with the hotel being excellent value.

Guest name: Jeff Dean, United Kingdom

Average rating:  9.6

Guest type: Family Group

stayed in Mar 2006

MUY BUENA RELACIÓN CALIDAD- PRECIO, LA HABITACIÓN MUY AMPLIA Y TANTO LOS AMENITIES COMO LOS PEQUEÑOS DETALLES CUIDADOS AL MÁXIMO. BUEN SERVICIO DE TELEVISIÓN, RADIO Y TEMPERATURA DE LA HABITACIÓN. LA ÚNICA PEGA, QUE LA BAÑERA ERA UN POCO ANTIGUA Y SE REGULABA UN POCO MAL EL AGUA CALIENTE.

Guest name: PS, Spain

Average rating:  9.9

Guest type: Heterosexual Couple

stayed in Feb 2006

excellent stay for a week end, near museum and shops, great bathroom and a very attractive price.

Guest name: PL, France

Average rating:  10.0

Guest type: Heterosexual Couple

stayed in Nov 2005

First, what a lovely city, we had a great time. The hotel is superb, our room was massive and the beds were so comfy we didn't wan't to get out in the morning. The hotel is only a couple of minuets from the smart shops in the new town and was easy to find, even walking from the Airport bus. When we go to Bilbao again (and we will) then we will be staying here again.

Guest name: Stephen Foster, Algeria

Average rating:  9.9

Guest type: Family Group

stayed in Dec 2005

Very nice. we will allways stay there. Third bed is free for the kids

Guest name: Paula Lima, Portugal

Average rating:  9.0

Guest type: Heterosexual Couple

stayed in Oct 2005

Very confortable and quiet hotel, at a reasonable price, just at a few minutes walk from the city center and the Guggenheim Museum.

Guest name: GP, Italy

Average rating:  8.9

Guest type: Heterosexual Couple

stayed in Sep 2005

Tres bonne adresse que l'on peut recommander sans soucis.

Guest name: DA, France

Average rating:  9.3

Guest type: Heterosexual Couple

stayed in Sep 2005

Excellent situation, 10 mins walk to Guggenheim, metro and shopping.Clean, spacious and all you could wish for in a central hotel.In a safe area with many restaurants and bars. Front desk staff were extremely helpful.Best buffet breakfast I've ever seen. Lots of areas to sit and drink, talk, read, with other people or tucked away to be quiet. The first English newspaper we'd seen for 3 weeks - the Telegraph was at the front desk each day for us to read.Can't fault it at all, excellent value for money.

Guest name: Jenny Oxley, United Kingdom

Average rating:  7.9

Guest type: Heterosexual Couple

stayed in Aug 2005

Stayed just one night in the hotel - staff although busy were friendly and helpful. The decor of the hotel is a little dark and perhaps dated but the attitude of staff more than compensated. Useful stop over, good value fo money, unsure of suitability for longer stay in Bilbao

Guest name: AM, Ireland

Average rating:  9.7

Guest type: Single corporate traveller

stayed in Nov 2004

One of the best hotels I have ever seen. Rooms are extremely large, the bathroom very nice and the cosmetics available into the bathroom very good and design packed. Available breakfast very early in self service and at decent hours with a professional service and large choice.

Guest name: Dan Moisescu, Belgium

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Jun 2005

Stayed at the Silken Indautxu for two nights in July before going to San Sebastian. Room, food and service very good. Only problem was actually finding the hotel. Spent about a hour driving around teh one way system until we finally loacted. And beware the underground car park, which wasn't that easy to find one we found the hotel. The staff speak good English and tehre were lots of nice spots to chill out after a day's sightseeing. The Guggenheim Museum is a wonder. Two days just about right.

Guest name: MC, United Kingdom

Average rating:  7.6

Guest type: Heterosexual Couple

stayed in May 2005

Good location and very pleasant rooms; cool with prompt and pleasant room service; delightful breakfast; which is more than I can say for the male receptionist who gave no welcoming smile on arrival. When we were delayed in leaving he refused to look for our hire car keys which had been left at reception whilst I waited for my wife to return from the police station where she had gone to report the theft of her handbag from the car whilst we were preparing to leave. We sat in the hotel reception for 3 hours waiting for Hertz to come and break into our hired car because the keys were lost. On their arrival they went to reception, to the same concierge, to tell him they were going to the hotel's car park to break into the car; 20 minutes later they came back up and this same receptionist produced the car keys which he said had been found in the men's toilet. I had searched that same toilet twice, there were no keys there! The hotel manager did not apologise for this incident; I have written to the hotel but received no reply. This incident ruined what was part business trip and part holiday and is not what one would expect of a first class hotel.

Guest name: ANTHONY FOLEY, United Kingdom

Average rating:  9.6

Guest type: Group of friends

stayed in May 2005

A great stay at this hotel. Staff very friendly, knowledgeable and multi-lingual. Well placed for bars and restaurants. Guggenheim easy 10mins walk. 15 mins to Old Town or 6 euros in a taxi (which arrive seconds after hotel phones!). Approx 16 euros to hotel from airport. A very good value hotel. Some rooms on the 6th floor have balconies.

Guest name: DE, United Kingdom

Average rating:  9.8

Guest type: Group of friends

stayed in Apr 2005

Very good hotel, not expensive, good situated, excellent breakfast.

Guest name: Barbara Mueller, Germany

Average rating:  8.1

Guest type: Heterosexual Couple

stayed in Mar 2005

In guter Fußentfernung zu den Highlights von Bilbao gelegenes, solides Stadthotel in recht ruhiger Lage. Mit Zimmer- und Badausstattung, Frühstück, Reception ect. sehr zufrieden.

Guest name: Jörg Van Kann, Germany

Average rating:  8.7

Guest type: Not Specified

stayed in Mar 2005

Good hotel and excellent location in Bilbao.

Guest name: JE, Canada

Average rating:  10.0

Guest type: Not Specified

stayed in Feb 2005

I was able to book this hotel by searching on the web. Booking couldn't have been easier. Having read other peoples reviews of hotels I requested that the room be near the top of the hotel as we wanted a quiet bedroom which we got. Everything about the hotel was excellent. The room was large, the bathroom spotless and plenty of hot water. The room was quiet. We ate once in the hotel in the bar restaurent which did a fixed price menu that came with a bottle of wine. It was excellent. The rate was good and we were central which was excellent as we went out to a coffee bar for our breakfast. If we go to Bilbao again I would definately try to book in at this hotel.

Guest name: Petra Tucker, United Kingdom

Average rating:  8.8

Guest type: Heterosexual Couple

stayed in Nov 2004

Good 4 star hotel. Well located for most tourist spots and the metro. Good value for money

Guest name: Ivor Freedman, United Kingdom

Average rating:  8.9

Guest type: Heterosexual Couple

stayed in Oct 2004

siamo stati solo una notte, ma è un bell'albergo con un ottimo rapporto qualità/prezzo.

Guest name: SB, Italy

Average rating:  9.9

Guest type: Not Specified

stayed in Oct 2004

I would recommed this hotel to anyone visiting Bilbao. Everywhere is within a short walk. Just one quibble single occupancey is charged as a double which when the room is clearly a single room doesn't make sense. Saying that it is still good value for money

Guest name: Noeleen Fox, Ireland

Average rating:  9.5

Guest type: Single leisure traveller

stayed in Sep 2004

Good quality hotel with some character. Reasonably priced. Centrally located - 15 minutes walk to most places of interest: Guggenheim, Casco Viejo, etc. Staff very friendly and helpful.

Guest name: JA, United Kingdom

Average rating:  9.8

Guest type: Heterosexual Couple

stayed in Sep 2004

We enjoyed everything about this hotel, comfortable rooms, good public spaces, super restaurants, good free wine at dinner, friendly staff. This is the best hotel we have stayed at for the monety. Would not hesitate to go again.

Guest name: JS, United Kingdom

Average rating:  9.8

Guest type: Heterosexual Couple

stayed in Sep 2004

Excellent hotel - most satisfactory, close to everything a tourist needs.

Guest name: MD, Ireland

Average rating:  8.4

Guest type: Heterosexual Couple

stayed in Aug 2004

The Hotel is very smart and confortable. It is in the centre of Bilbao, ten minutes by feet far from Guggheneim Museum. Rooms are big and clean, staff is very kind. An excellent choice

Guest name: Feliciano Latella, Italy

Average rating:  9.6

Guest type: Heterosexual Couple

stayed in Aug 2004

ONLY DOWN SIDE WE COULD SEE WAS BREAKFAST WAS EXTRA, BUT PLENTY OF CHEAP COFFEE BARS AROUND.HOTEL WAS A+

Guest name: Hedley Downs, United Kingdom

Average rating:  9.8

Guest type: Couple with children

stayed in Aug 2004

WOnderful. The Quality/price for this hotel was enormous ! Thaks to Venere and the Silken Hotel

Guest name: CC, Italy

Average rating:  7.5

Guest type: Couple with children

stayed in Jul 2004

Generally happy with stay. Had to child with us at last minute. I thought the charge of E24 for an extra bed in the room was too much.

Guest name: MK, Ireland

Average rating:  9.5

Guest type: Family Group

stayed in Jul 2004

well sized comfortable bedrooms, spacious bathrooms, good public areas. good quality buffet breakfast served in attractive dining room. reception and portering staff were helpful and efficient. excellent english spoken. underground car parking, however access can be dificult to locate because of one way traffic system. quiet area but convenient for city centre and main sites, located five minutes metro station.

Guest name: Alexander Minish, United Kingdom

Average rating:  10.0

Guest type: Heterosexual Couple

stayed in Jul 2004

A very nice hotel reasonably close to the Guggenheim museum.

Guest name: Jeff Wood, United Kingdom

Average rating:  9.6

Guest type: Heterosexual Couple

stayed in Jul 2004

Excellent room rates. Very clean and spacious hotel. Staff were very helpful. Would recommend it to others.

Guest name: BG, Ireland

Average rating:  8.9

Guest type: Gay Couple

stayed in Jul 2004

We forgot a cell phone in our room. We called the hotel the maid had found it and it was send to us. I am very happy with the service at the hotel. I never expected to see the mobile phone again. That was defenitivle a very nice surprise. The service in general is very good.

Guest name: EH, Germany