Hotel Petit Palace Arana - Bilbao

Average rating:  7.0

Guest type: Not Specified

stayed in Apr 2008

The breakfest was a little too expensive, real price such breakfest is about 7 -8 euros.

Guest name: EL, Finland

Average rating:  6.8

Guest type: Mature couple

stayed in Jan 2008

Breakfast was good (B&B place, so this was all there was wrt provision of meals), pricewise perhaps on the high side, as was the room itself. Personally I was a bit disturbed over only having a thin, although shaded, glass wall between the toilet and the room itself. But the location of the hotel is splendid.

Guest name: NF, Norway

Average rating:  5.6

Guest type: Single traveller

stayed in Aug 2007

I appreciated the energy conservation once i understood how the card key worked. Also appreciated the free internet and the location.

Guest name: JW, USA

Average rating:  4.2

Guest type: Not Specified

stayed in Aug 2007

Nous avons été déçus par la qualité des prestations (finitions, vétusté salle de bain, odeur de produit d'entretien écoeurante, pas d'ordinateur dans la chambre, ) car nous avons payé la chambre presque 2 fois plus cher que dans un hotel petit palace au centre de Madrid, qui lui était très bien. Pas de parking ni d'accord avec la ville (c'est le cas à Madrid )

Guest name: FF, France

Average rating:  7.3

Guest type: Family with young children

stayed in Apr 2007

Maybe a french view, but i asked for a double bed, and got two singles (twin). Another french view is about the card number , that fully appears on the reservation papers,which is really hasardous! Card key isn't really safe when you have kids in a room and parents in another one, the card must stay in the bedroom in order to have light on, and it's easy to get a door slammed and a young kid locked in, or out! If you use the hand locker to prevent the door slamming, it is cancelled by acting on the door handle.It could easily be prevented by prgrammating the two keys to open both doors(since keys are computer acted) Breakfast is very various and complete, but really expensive, especially with small kids that don't eat a lot at breakfast.

Guest name: Francois Daguerre, France

Average rating:  5.1

Guest type: Not Specified

stayed in Apr 2007

An excellent location and the reception staff were lovely. Exceptionally helpful. The room, however, has a little on the shabby side and was in need of some maintenance work. The room was also very small and you wouldn't want to be using the bathroom if there was anybody in the bedroom you weren't intimately acquainted with. Overpriced for what it was.

Guest name: KC, Ireland

Average rating:  8.8

Guest type: Young couple

stayed in Jan 2007

It's a modern high-tech hotel with massage-showers and a free internet access. The reception employee was very friendly and fluently spoke at least spanish, basque, english, french. The hotel location is perfect, in the old town and near a metro station. The room is composed of 2 parts (1 double bed in the first part, and 1 cupboard-bed in the second part) separated by a wall: it's ideal for families with young children. The breakfast is tasty too.

Guest name: Florent Teichteil, France

Average rating:  9.3

Guest type: Family with older children

stayed in Dec 2006

Great location, right near shops, restauraunts and an easy walking distance along the river to the Guggenheim

Guest name: Mark Bradford, Spain

Average rating:  6.3

Guest type: Single traveller

stayed in Nov 2006

The clientele are most of them tourists. The bathroom was quite small and there was a lack of commodities. The room was big and the bed was very comfortable.

Guest name: CL, Spain

Average rating:  6.1

Guest type: Young couple

stayed in Oct 2006

Pb of looseness of the tap onto the board, Ist floor is to avoid due to the windows opening directly into the pedestrian street. Lot of noise from traffic

Guest name: SB, France

Average rating:  6.3

Guest type: 

stayed in Oct 2006

The double room was perfect. The single room for the same price was gloomy, sticky and smoky. The high tech shower is great, if you know how to use it.

Guest name: Anja Schumacher, Germany

Average rating:  8.0

Guest type: Young couple

stayed in Sep 2006

Everything was perfect, beautiful bathroom, good breakfast, nice location... except the hotel couldn't provide the announced internet connection (the computer seemed to be broken during the whole journey).

Guest name: Matthieu Dhennin, France

Average rating:  6.0

Guest type: Not Specified

stayed in Sep 2006

Habitación y resto instalaciones del hotel muy modernas y actuales. Sin embargo, muy malas olores en la habitación.

Guest name: GF, Spain

Average rating:  8.1

Guest type: Family with young children

stayed in Jul 2006

My family enjoyed the stay 100%. Besides that: Why do the bathroom door have to be in glas.

Guest name: Vidar Omholt, Finland

Average rating:  8.4

Guest type: Young couple

stayed in Jul 2006

This hotel is just what I was expecting from the Patit Palace hotels. They have always been clean, comfortable and a great value for the price. Our room was small, but not really by european standards and we had a king size bed that was also rare by european standards. Other rooms in the hotel were large enough to have either a laptop station or a workout bike in the room. I would certainly suggest this hotel to anyone and will stay here again in the future.

Guest name: Gerardo Montemayor, Switzerland

Average rating:  7.3

Guest type: Not Specified

stayed in Apr 2006

The bathroom could do better.

Guest name: LP, Spain

Average rating:  6.7

Guest type: Heterosexual Couple

stayed in Mar 2006

In an absolutely fantastic location. Walking distance to shops, Guggenheim, on the river - brilliant. BUT very noisy both inside and out. The double glazing does alot to cut out the street noise but if you you have the windows open it is constantly very noisy. Inside, the laminate flooring means you can hear everything and the walls between rooms are very thin. Probably was more disturbed by the inside noise overall. I strongly suggest the hotel carpets at least the hallways to try and cut out some of the internal noise.

Guest name: Elizabeth French, United Kingdom

Average rating:  3.8

Guest type: Group of friends

stayed in Jan 2006

Given family room which was cut in half by wardrobes and bunk beds - barely room to move around bed!! Glazed wall and door to bathroom afforded little to no privacy and you would really have to share Room 208 with a very close friend indeed!!! Breakfast vastly overpriced - €12 plus taxes - go to one of the local cafes instead. Bar on top floor seems permanently closed. The location is excellent for the old town and walkable to Guggenheim, excellent transport links to rest of city. Bilbao is a great place to visit but sadly this hotel is not a great ambassador for it.

Guest name: Dalene McShane, United Kingdom

Average rating:  7.2

Guest type: Heterosexual Couple

stayed in Jan 2006

Stay here if you want to be in the heart of the action. Don't stay here if you want a good night's sleep on a Friday or Saturday. (Sunday and Monday were quiet.) Breakfast is €12 each. Coffee, juice and a croissant at the attractive Cafe Boulevard a few doors up the road came to €6.40 for two. The staff are nice. The shower is not recommended for technophobes. The room safe didn't work. We'll stay in another part of town next time.

Guest name: Jerry Davis, United Kingdom

Average rating:  9.4

Guest type: Gay Couple

stayed in Dec 2005

Hotel trés sympa,clientèle jeune et branchée,mais la qualité et les prix du minibar sont à revoir. Trés bonne situation dans la ville de bilbao,nous y reviendrons...

Guest name: Christian Larripa, France

Average rating:  10.0

Guest type: Group of friends

stayed in Nov 2005

wir waren sehr zufrieden, man kann innerhalb weniger minuten die altstadt erreichen, 2 metro-stationen und ins einkaufsviertel ist es auch nicht weit. sehr empfehlenswert ist die plaza nueva, nur 5 minuten entfernt, dort gibt es super restaurantes und bars mit pintxos (tapas). Zimmer sind hübsch und sauber, alles was man erwartet!

Guest name: Mirjam Reinspach, Germany

Average rating:  9.7

Guest type: Heterosexual Couple

stayed in Nov 2005

Excellente adresse, idéalement située en bordure du casco viejo (vieux quartier animé) et à deux pas de tramway amenant vers le Guggenheim et les bords de la Ria. Déco design soft, chambres très agréables avec climatisation : du luxe pour un coût incroyablement bas (hors saison = 68 euros)

Guest name: Florence SYLVESTRE, France

Average rating:  9.7

Guest type: Not Specified

stayed in Sep 2005

Actually the hotel couldn´t be better located in Bilbao than it was - marvellous!

Guest name: Susanne Wajerski, Germany

Average rating:  8.2

Guest type: Heterosexual Couple

stayed in Aug 2005

Great place right in the heart of the Casco Viejo. Perfect during Semana Grande - although tended to be a bit noisey at times. Only real complaint I would have is the persistence of the staff to get in to clean the room while we were trying to have a siesta.

Guest name: Hazel Murphy, Ireland

Average rating:  10.0

Guest type: Not Specified

stayed in Mar 2004

Great location, absolute bargain!

Guest name: Steve Burnett, United Kingdom

Average rating:  6.0

Guest type: Heterosexual Couple

stayed in Mar 2005

The hotel is very nice, artificial styled, good archtitecture, and the stuff is helpfull. But our room was very noisy. When we made a little sleep in the afternoon the room next to ours (or above or below?) was being cleaned. IT was so loud that you could understand each single word and you could locate each chair that was moved. Because the room was located at the back side of the building we heared nothing from the street - and that was lucky because the hotel is located directly near a bridge, traffic lights and an tram-stop.

Guest name: Rolf Koch, Germany

Average rating:  9.4

Guest type: Single leisure traveller

stayed in Feb 2005

Very clean and modern.A little noise noticeable from next room. Excellent location for sights and station.Mini bar very expensive but then who uses them,plenty of shops nearby for supplies.

Guest name: Robert Welstead, United Kingdom

Average rating:  8.6

Guest type: Heterosexual Couple

stayed in Feb 2005

We enjoyed our stay in this hotel. It is very clean. It was also very quiet but I think there wasn't a lot of people staying for that moment. I can understand people saying it can be noisy with more rooms occupied. TV is only in Spanish or Catalunian but one channel in english (CNN News). As many other guests, we didn't take our breakfast in the hotel because it was very expensive (11 euro + 7% tax). It is very easy to get to the hotel from the airport: there is a bus every half an hour to the city center. You can then walk from Plaza Moyua or you can go to the termibus and then take the tram. If you go to Bilbao, you have to visit the Guggenheim museum. For the moment, it is half the price (7 euro) because they are preparing another exhibition in some parts of the museum. You can also use the underground to go and visit the hanging bridge above the ria.

Guest name: Thierry Lacroix, Belgium

Average rating:  10.0

Guest type: Gay Couple

stayed in Jan 2005

A marvelously located "high tehc" hotel blending the beauty of the old structure and the sleck modern look provides a marvelous backdrop for a stay in Bilbao. In the "old city", it is conveniently located near the great tapas bars, charming coffee shops, and beautiful plaza area, yet within easy walking distance to the major attractions in the city. A place to visit and a place to revisit.

Guest name: Rodney Hutton, USA

Average rating:  9.8

Guest type: Not Specified

stayed in Jan 2005

This hotel is awesome. Close to a metro stop, across the street from a theatre and a 20 min walk to the Guggenheim museum. Service was great, room was great, location great...If I go back to Bilbao I´ll be staying here again!

Guest name: EF, USA

Average rating:  8.2

Guest type: Not Specified

stayed in Aug 2004

An excellent hotel - modern and chic in a great location. However, don't stay here if you want a good night's sleep. The solid wood floors manage to echo every sound through to your room.

Guest name: SM, United Kingdom

Average rating:  8.2

Guest type: Not Specified

stayed in Aug 2004

è un albergo bello, con stanze estremamente confortevoli. la posizione è ideale per girare a piedi a bilbao sia di giorno che di notte (la zona vecchia è quella più animata da bar e ristoranti)

Guest name: Roberto Polito, Italy

Average rating:  9.5

Guest type: Heterosexual Couple

stayed in Jul 2004

Bilbao is not the easiest place to park in. Be prepared to find the nearest pay-car-park. The signposting in the town is not the greatest either. But the hotel rooms are lovely and the buffet breakfast is second to none located in a low beamed attic room....fabulous!

Guest name: Michael Phillips, United Kingdom

Average rating:  8.1

Guest type: Heterosexual Couple

stayed in Mar 2004

Good location offering good value for money.

Guest name: JG, United Kingdom

Average rating:  7.8

Guest type: Family Group

stayed in Jun 2004

Breakfast price too high.

Guest name: Paolo Proietti, Italy

Average rating:  8.1

Guest type: Group

stayed in May 2004

The location of the hotel is excellent. On the border between old and new city, directly at the tramway that brings you to Guggenheim Museum in 7 Minutes. The furniture and bathrooms of the rooms are modern and good, one of the two rooms we received was a bit small. There was a strange smell in the rooms and it was not possible to adjust the air condition (only on/too cold or off/too warm). The rooms were towards the small inner yard, i.e. without view and dark but at the same time quiet (the street side is with a lot of traffic). It is possible to have breakfast buffet (well stuffed) for EUR 11,00 per day and person. It's not needed to order the breakfast in advance you just go and pay with your end bill. Good choice for visiting Guggenheim and having a tourist weekend stay when spending a lot of time in the rooms is not the main goal. I'm from Germany and I was there with my husband and my parents.

Guest name: AD, Germany

Average rating:  8.5

Guest type: Not Specified

stayed in May 2004

Beautiful hotel in a beautiful part of a gloomy city, vary easy to find and good access to the rest of the city, definately advise this hotel to anyone staying in Bilbao.

Guest name: Scott Carpenter, United Kingdom

Average rating:  7.8

Guest type: Family Group

stayed in May 2004

Small efficient in the old part of town, by the river and10 minutes from the Guggenheim. Hundreds of execellent restaurants and tapas bars in walking distance al you need is a comfortable bed.

Guest name: JM, United Kingdom

Average rating:  6.4

Guest type: Not Specified

stayed in Apr 2004

My main criticism is about the room service: towels weren't changed even when we threw them on the floor (simply put back in their place)! We weren't given a new soap when the old one was (almost) totally used up.

Guest name: DANIELA GIORGETTI, Italy

Average rating:  8.2

Guest type: Not Specified

stayed in Mar 2004

Really nice hotel, on the edge of the old quarter of Bilbao. Highly recommended, and I would definately stay there again.

Guest name: Richard Cardwell, United Kingdom

Average rating:  8.8

Guest type: Gay Couple

stayed in Feb 2004

The hotel is well situated and very good value for money, especially for the rates we got through this website compared to what they were charging other visitors. The main issue with this hotel is noise, you can hear the smallest movements of everyone in the rooms around you. This was particularly bad for us as we were situated under the dining room. I would go back, because otherwise it was fine, but perhaps with a pair of earplugs?

Guest name: MC, United Kingdom

Average rating:  9.1

Guest type: Heterosexual Couple

stayed in Feb 2004

A very good location both for the Old Town and for walking along the riverside to the Guggenheim and the the impressive Zubizuri Bridge. Rooms a little small, but good value for money. The extensive buffet breakfast was extra, excellent choice, with lovely freshly squeezed orange juice. Free Email service in the lobby of the hotel. Staff very helpful.

Guest name: Jean Williams, United Kingdom

Average rating:  8.7

Guest type: Heterosexual Couple

stayed in Feb 2004

We had a really nice stay at this place. It is from the location a good starting point for visiting the whole city. We also used the tips given from a former visiter (which we found on the web site) concerning where to take breakfast or to eat pinchos.

Guest name: LG, Germany

Average rating:  7.6

Guest type: Not Specified

stayed in Feb 2004

The location was ideal and the rooms were very nice. The hotel is a little too trendy and modern for my taste with glass walls in the bathroom - they look nice, but not very practical or private. The weekend we stayed there was a lot of noise coming from the lobby and public places late in the night, which made it difficult to sleep.

Guest name: TP, United Kingdom

Average rating:  8.2

Guest type: Group of friends

stayed in Jan 2004

Window door at the bathroom very weird

Guest name: CL, Italy

Average rating:  7.9

Guest type: Heterosexual Couple

stayed in Jan 2004

The hotel was in an idea location to explore Bilbao being very close to metro, trams and train. Good for restaurants and the old town. Downside was the noise in hotel from other rooms, particularly above. Staff very friendly and helpful.

Guest name: Malcolm Allen, United Kingdom

Average rating:  6.4

Guest type: Single leisure traveller

stayed in Jan 2004

This hotel appears to be a couple of old buildings knocked into one. The decoration is modern and to a high standard. However, in the double room I had the walls between the rooms were not very substantial and you could hear quite clearly everything going on around. It wasn't helped by having laminate flooring which seemed to amplify the noise. There was also a large wooden post in the middle of the room - part of the original building I think - but easy to crash into in the middle of the night. I expect the brochure would call it a feature! The Venere rate did not include breakfast @ 11 euros extra. The location is good being on the edge of the old district and about 20 minutes walk along the riverside to the Gugenheim. Beware! some rooms at the front are on a busy road which also has trams. I had a room at the back. All in all, fairly good value for money at the Venere rate. It would be even better if it had tea/coffee facilites in the room.

Guest name: Andrew Scott, United Kingdom

Average rating:  8.8

Guest type: Family Group

stayed in Oct 2003

I do appreciate your hotel.

Guest name: Rangsima Subhanka, Thailand

Average rating:  8.8

Guest type: Not Specified

stayed in Sep 2003

Modern spacious rooms in a hotel with character. Walking distance to the Guggenheim along the river. Close to the main shopping areas and the large number of bars in the old town. Free access to the internet which was very useful for emails and local information.

Guest name: MM, United Kingdom

Average rating:  7.9

Guest type: Heterosexual Couple

stayed in Aug 2003

very happy wih hotel and cost

Guest name: David Grahaam, United Kingdom