Hotel Sylter Hof Berlin - Berlin

Kurfürstenstraße 114-116 - 10787 Berlin

Double room from

€ 54 (Tax included)
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Average guest rating:

8.5

8.5 ( 176 Hotel Reviews )
  • Cleanliness of rooms
  • Quietness of rooms
  • Spaciousness of rooms
  • Quality of service provided
  • Hotel surroundings
  • 9.09.0
  • 8.18.1
  • 7.77.7
  • 8.58.5
  • 8.28.2
Andrei has stayed here and says:

 ‹‹ We are very grateful to all Sylter Hof Berlin staff for excellent service and friendly atmosphere you have in your hotel. We had there wonderful Christmas time...››

17 Jan 2006 read hotel reviews

HOTEL OVERVIEW

Hotel Sylter Hof Berlin Berlin - Venere.com exterior - entrance The first-class hotel Sylter Hof Berlin is located in the very heart of Berlin, within a stone's throw distance from the renowned Kurfürstendamm, Gedächtniskirche and Brandenburger Tor. For business trips and vacations alike, the hotel offers the ideal starting point for whatever you plan to do in the city.

At guests' disposal elegantly furnished and comfortable guestrooms and suites, 8 modern equipped conference and meeting rooms, a breakfast room, a cozy café and a restaurant, serving daily exquisite business lunches.

Our friendly and professional staff will be pleased to provide you with any kind of information on sightseeing, museums and theatre tickets.

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LOCATION

Hotel Sylter Hof Berlin - City Area:Tiergarten

City Area:Tiergarten

Hotel Sylter Hof Berlin - City Area:Tiergarten

Position of the zone in the city

Hotel Sylter Hof Berlin - City Area:Tiergarten

General map

GUEST ROOMS

Hotel Sylter Hof Berlin Berlin - Venere.com suite business class The hotel offers modern and comfortable furnished single and double rooms as well as junior and business suites, each with private bathroom, hairdryer, desk, wireless Internet connection, radio, cable and pay TV, direct dial telephone and heating facilities. Some rooms feature a safe.

The spacious and luxurious junior and business suites, located on the 13th and 16th floor of the building, offer a fascinating view of the city. Furthermore, all of the suites have a kitchen - the ideal choice for our long term guests.

Non-smoking rooms are available upon request.

  • Cable TV
  • Direct dial phone
  • Hairdryer in room
  • Heating
  • Non-smoking rooms available upon request
  • Pay TV
  • Radio
  • Wireless Internet connection
  • Writing desk
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BREAKFAST

breakfast breakfast room Every morning from 6.30 a.m. to 11 a.m. you will be served an abundant breakfast buffet in the breakfast room.

HOTEL FACILITIES

  • Credit card accepted
  • Dogs allowed
  • Groups welcome
  • Lift/elevator
  • Pets accepted
  • City maps
  • Front desk - 24 hour
  • Front desk - fax service
  • Front desk - safety deposit box
  • Luggage room
  • Multilingual staff
  • Newspapers
  • Tourist information
  • Conference room
  • Congress facilities
  • Meeting room
  • Garage
  • Baby sitter
  • Internet/Email services
  • Cafeteria
  • Restaurant
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HOTEL REVIEWS

9.99.9

CS
Mature couple
United Kingdom, May 2008

Our amazingly spacious "Junior Suite" was sheer luxury; just a pity we didn't have more time to relax in it, simply because Berlin is such an exciting and fascinating city! Despite the hotel's location on a main artery into the city centre, our windows looked out on a quiet garden at the back - all I heard in the night was some wonderful birdsong (nightingale?). The hotel exceeded our expectations and was excellent value compared with other capital cities. We didn't eat there - breakfast was too copious and correspondingly expensive, but there are simple breakfast opportunities close by.

9.29.2

WH
Single traveller
Peru, May 2008

The Hotel was very nice, room was clean, but small. The Hotel is very well placed, near Nollendorfplatz Metro Station. You have to walk maybe 4 or 6 blocks.

9.49.4

Ole Jeppesen
Mature couple
Denmark, Apr 2008

We have had a very good stay on Sylter Hof Berlin, the hotel are placed 5 min walk from the city center kurfürstendam and Ka d`ve shopping center. We have stayed in Berlin on other hotels more expensive, but on Sylter Hof we got the a very good hotel and a beautyfull restaurant on the first flor where the breakfast has been served. We will absolute stay there next time when we visit Berlin.

8.18.1

Josef Daneczek
Not Specified
Austria, Mar 2008

Quality of bed was poor(too soft); breakfast too expensive (many coffe shops around with good quality at a third of the price at the hotel)

7.97.9

Corrado Villa
Single traveller
Italy, Mar 2008

room at hotel was a nice single no smoker. little small but enough for short staying. price do not include breakfast that is 14 euros (17/03/2008), nice breakfast buffet. plenty of restaurants around. had typical berliner cousine in Ranke strasse, few minutes by walk. Zoo Garten Station close to Hotel.

6.66.6

DL
Mature couple
Ireland, Mar 2008

Great location-only 10 minutes walk to Zoo Bahnhof.Staff charming and friendly.Spotless bathroom.I thought the drink prices in the hotel expensive-even dearer than Ireland. I recommend the little breakfast place just two doors up from hotel-worth a go.all in all very good -maybe just a bit dear for what was on offer.

9.89.8

JB
Young couple
Latvia, Apr 2007

Wery nice hotel in the center of berlen, the price is small because the hotel is realy 4star rate

8.98.9

Philip Noble
Single traveller
United Kingdom, Dec 2007

This was my third stay at this hotel. I have always found the staff very helpful. The hotel is in a good position about half a Kilometre from Wittenberg-Platz 'Underground' station on the Ku'Damm main shopping street and about 1 Km from Zoologischer Garten for surface trains connecting directly to Schonefeld airport. On this stay I requested and got a Non-smoking room. My original review in Oct 2005 is still valid I feel. I intend to stay here again.

8.68.6

RI
Young couple
Italy, Jan 2008

good locations and very confortable rooms

9.39.3

LD
Young couple
Italy, Jan 2008

We stayed in the hotel for three days. It was our first time in Berlin and it was really great!!! The hotel is not too far from Berlin Zoo, and just in front of line 100 bus stop, very useful to go everywhere in the center of Berlin!!!! For other destination, also the underground station is really nearby. Rooms are quiet big and clean. Breakfast is not included, but the surroundings of the hotel are plenty of bars and coffees, shops and the wonderful commerce centers Europa Center and KaDeWe. Hotel recommended.

9.29.2

Roger Boyd
Mature couple
United Kingdom, Jan 2008

stayed at the hotel -pronounced zoolterhof i think, for 5 days in january, we had an excellent break and would certainly go back again Hotel was surprisingly easy to get to from schonfeld, the re7 expreess train to the zoo bahnhof and then the bus 100 , 3rd stop and you are right outside the hotel, all for 2.10 We were made to feel very welcolme on arrival, I was a little embarressed as we couldnt speak german, but as everyone spoke english we were ok room was on 5th floor, was clean and bright, once i,d sussed out the heating we were ok location excellent , bus 100 stopped outside and we used the u bahn quite a bit as well ,which was just round the corner at wittenbergplatz 5 mins walk we ate out as i was told on previous reviews that breaky was expensive , we used a take out/cafe just round the corner and also the food stall at the ubahn- the latter being excelent for evening meals we found a great local restaurant called the berlinerchen (i think)which was great the hotel is well situated for the kudamm and shops and fot the culture buffs the bus 100 takes you eveywhere. will be returning to run the berlin marathon in sept and will be staying at the stylerhof again

8.28.2

MT
Young couple
Singapore, Dec 2007

We went to Europe and stayed in 3 hotels, this is so far the most impressive for the price we paid for. The staff were exceptionally polite and not hostile or direct unlike the other two we stayed in in other parts of Europe during the same trip. We did not take the breakfast as it was not included in our room rate,but we were ok with eating affordably at a bakery shop opposite KeDaWe. The bathroom is clean and spacious, unlike those we had to move about carefully to avoid knocks. A small token of chocolate or gums was usually left on our pillows, good gesture. One of the bottles in the fridge was opened by the previous guest and we accidentally knocked it opened and over the carpet, the hotel staff apologised profusely and offered a new bottle without charging us for the one we did not drink. The lobby was smoky but it was alright, didnt affect us at all since we did not loiter there for long. They have a good information board where you can collect tourist attraction cards to tell you places to visit in Berlin. We took the cards and visited most of the places when time permitted. The hotel is quite far away from the bahn station, if you carry heavy luggage you may want to consider taking bus 100 instead. Otherwise, we were quite comfortable taking a stroll to the main street. If you need to locate the hotel when you are at the station outside KeDaWe, when you stand on the side of KeDaWe facing the main road you just look up and you can spot the illuminated name of the hotel up in the sky, just walk towards it diagonally. We could do quite a bit of shopping since the hotel is within walking distance to the main street, I think it was a slow 15 mins walk, ok for young couples. I will definitely recommend staying in this hotel, value for money for sure, easy to move around, especially good for budget conscious travellers if you want a comfortable stay but dont want to overspend on beds and cannot afford expensive hotels.

6.66.6

SM
Single traveller
Norway, Dec 2007

Small room, but clean. Overall impression of room and hotel: "old", although bathroom was new. Big key, heavy old carpets, etc. Breakfast was excellent. 16 types of bread (!) with plenty to go with it. A little noisy (from outside street and snooring neighbour). Ok reception and bar. Professional and friendly staff.

8.18.1

Guilherme Saraiva
Young couple
Brazil, Nov 2007

Very well located. Just a few blocks from the subway station (although, on the map provided on the website, the nearest station _ Wintenberg Platz _ is not informed, which can bring some difficulties to find the hotel, on the first time). If is also perfectly possible go on foot to some of Berlin main attractions like Brandenburger Tor, Reichtag, CheckPoint Charlie and the Siegessaule. Staff was friendly and helpfull. Rooms were not so spacious but were clean and comfortable (the carpet is a little bit thick, what can bring some discomfort to allergic people). Bathrooms were ok. Good breakfast. It was allowed to smoke on the lobby and, thus, it has a permanent smell of smoke (they have good non-smoking-rooms, but the lobby's environment brings some discomfort).

9.29.2

MW
Single traveller
USA, Oct 2007

This is a terrific hotel for the price. The staff was extremely friendly and helpful. It is a big city so you need to take the underground to the key sights. The station was only a few blocks away. There are plenty of good restaurants in the area. If you are looking to economize, I'd recommend skipping the hotel breakfast and the hotel Internet and using the Internet cafe that is only two streets away.

9.09.0

Roberto Palmer
Single traveller
Italy, Oct 2007

very nice hotel: clean and tidy

8.88.8

Massimo Bertelletti
Young couple
Italy, Sep 2007

very nice hotel, courteous staff. on arrival, they offered us a business suite at the same price, instead of the junior we booked. the room was huge and well furnished and had a wonderful sight of the city (12th floor). definitely recommended.

6.66.6

WT
Young couple
Italy, Sep 2007

Buona locazione, personale cortese. La foto indicata nel sito non corrisponde alla camera a noi assegnata. Forse si riferiva a camera ristrutturata recentemente. La camera era comunque pulita, ma non dello stesso livello della fotografia.

7.07.0

FD
Single traveller
Italy, Sep 2007

Astonished that they did not accept international cash cards (my credit card was unfortunally temporary out of order). Very small room but in a wonderfull position to visite the center of Berlin or to take bus and underground to everywhere

8.88.8

DT
Mature couple
France, Aug 2007

We arrived to a friendly, helpful welcome. Tho public areas are a bit stuffy (smoky bar area), bedrooms are v good. Location away from main tourist sites (good for us - away from the over-priced tourist-trap restaurants) but X100 bus stop is outside - this takes you to most of the must-see sites (day-tickets at reception). Super breakfasts. Only negative - no air-con (excellent, ie quiet fan tho). Will return to Berlin (too much to see in 3 days), to this hotel.

8.68.6

SO
Young couple
Ireland, Aug 2007

Location of the hotel was excellent there were a number of touristic sites, resturants and shops near by. The rooms were very spacious and the staff were very helpful. It was not obvious until after booking the room that breakfast was not included in the price of the room and there was no air conditonting in the room.

9.49.4

Valter Martins
Single traveller
Brazil, Aug 2007

I enjoyed very much staying at Hotel Sylter Hof Berlin. People at reception were very kind and helpful. Hotel is located in a pleasant location. There is plenty of means of transportation one can use. From Tegel Airport one takes the bus line X9, which ends in front of the Zoologischer Garten. Stepping out of this bus, one just crosses the street and takes Bus line 100. Inside the bus there is a digital display that informs the next stop. One just waits until “Schillstrasse” is displayed and then asks the driver to stop by pressing a stop button. The bus stops in front of the Hotel (Schillstrasse is the third stop from Zoologischer Garten). One can buy a ticket at the Airport, valid for both buses (in August, 2007 it costed 2.10 Euros) or buy it from the Driver. In August, 2007, there was a Bus 100 passing about every five minutes. About three blocks from the Hotel, at Wittenberg Metro Station, one can take a metro and go to many places in Berlin very easily. At this station I bought a tourist pass for 19.90 euros – a three days pass that allowed me to take buses, trams and metro at will for three days with no extra charge. The pass comes with a booklet showing many tourist attractions, and discount coupons for these attractions. There are many restaurants near Sylter Hof. One can access Internet at the Hotel using Swisscom service and paying by credit card. It is a little bit expensive but worth it if one needs a secure access and needs printing as well. Two blocks from the hotel one finds an Internet Café where one pays 1.50 euros per hour. The access is rapid and the people there is helpful. If you want to go shopping, do not miss a visit to KaDeWe, which is very near Wittenberg Metro Station. It is a huge department store. If you are a fun of movies, do not miss visiting Sony Center and its Imax 3D movies. It is a very worthy experience. Sony Center is at Posterdam Platz. You can go there easily taking U2 metro at Wittenberg Station. Just in front Sy

9.49.4

Ronald Mitchell
Mature couple
United Kingdom, Jul 2007

We stayed in a small room on the top floor with a view over the treetops. It was quiet, comfortable and had all the facilities we needed. It was good to have two chairs in the room so that one did not have to resort to lying on the bed. The breakfast room was spotlessly clean, the buffet was superb and the staff very welcoming and helpful. The staff at reception were also very helpful.We found the location of the hotel very convenient for access to two nearby restaurants and the U-bahn.

9.39.3

Marc Tozer
Not Specified
United Kingdom, Jul 2007

I chose this hotel for the large feedback it had received, being new to Berlin. My only gripe would be that the rooms get hot in the summer, so get yourself a cheap fan if you like cool rooms as I do. They do make up for this with a mini bar though Bang ON! Where are you going to find one of those in a budget hotel? The rooms were spotless.It's not worth the rack rate of 139 Euros but what hotel ever is. First rule of travel, never pay the rack rate! Venere offered the best deal on this hotel. It's very well located in a major shopping area with a great vibe and only 5 blocks from the main Zoo station, I hate walking long distances and it was a doddle for me.The coffee shop next door has a great range of breakfasts and snacks and the staff are witty as well. All in all believe the reviews, this is the place to stay, and I will again.

9.59.5

Ingela Lönn
Mature couple
Sweden, Jul 2007

The room was light and the beds were convenient with lovely pillows. The staff made us feel welcome from the very beginning.

8.18.1

SR
Young couple
Italy, Jul 2007

We reserved a double room but it wasn't available, so they give us a suite!! It was really great!!!

9.69.6

BS
Young couple
USA, May 2007

This hotel is in a pretty good location. The price is very reasonable. This is the best hotel and the cheapest one we stayed during out trip in Germany, Switzerland, Italy and France. I would highly recommend this hotel to all budget travellers.

9.09.0

Ian Skelton
Young couple
Australia, Apr 2007

We originally booked a double room but when we arrived we were upgraded to an appartment. Hotel is in a great location to see all of Berlin. Bus 100 (stop 15 metres away) takes you almost everywhere you need to go. Staff were excellent. Would definately stay there again!

7.87.8

ES
Mature couple
Norway, Apr 2007

Hotel Sylter Hof Berlin is a cosy hotel. What we missed was information about restaurant in the hotel and not only info about a coffee shop nearby. We had breakfast in the hotel and that was very good. An indian retaurant nearby was good.

8.98.9

Michelle Moll
Young couple
USA, Apr 2007

Great hotel! Convenient to public transport. Clean rooms, friendly, english-speaking staff. Grocery store across the street if you need breakfast or water bottles (we did not eat breakfast at the hotel). Beds were very comfortable. Good price, and we would stay here again. I only gave a 7 for "Public Areas" because of the smoking, but I guess that is normal in German hotels! Make sure you request a non-smoking room if that is what you prefer.

9.69.6

Dagfinn Johannessen
Mature couple
Norway, Apr 2007

We arrived very late and were received by the night receptionist in a very agreeable and professional way. The guests seemed to be of all ages and everyone we met, guests as well as employees, were polite and pleasant. Situated near public transport as well as a variety of restaurants and shops, the hotel is an excellent basis for a stay in Berlin.

8.18.1

SB
Group
United Kingdom, Mar 2007

Very friendly and helpful receptionists. Lovely room for the price, and nice lobby area. With regards location, very good for shopping

9.39.3

Marco Pretelli
Single traveller
Italy, Feb 2007

The hotel is really well situated. The rooms are little (I had a single bed) but well cleaned and comfortable. The breakfast, quite expensive if compared to the cost of the room, is really good and the employees are kind and multiethnical. In a 15 minutes walk you can be in Potsdamer Platz; in 45 minutes you are in Pariser Platz and Ku'strasse is a really live road, all day long!

9.29.2

Nathan Storey
Young couple
Australia, Feb 2007

From the initial welcoming right up to our departure the quality of service was really what made the Hotel. A smiling faced Elisabeth always seemed to be there to personally greet us with our key, provide us with a map or the location of the nearest Leckerback. The Hotel in general is clean and well cared for, The rooms were no exception. There are plenty of good places to eat or drink nearby. It is also a relatively close walk to the Zoo station. Value for money and the excellent service makes Sylter Hof a must stay for Berlin.

9.39.3

Jaume Llopart Valls
Young couple
Spain, Feb 2007

It’s very easy to find the hotel because of its location, near the Zoologischer Garten, where you can find S-Ban, U-Ban and Bus stops. The employees were very helpful and kind. We stayed in a double room and it was very clean and spacious, and the bathroom too. At least I have to say that making the reservation with Venere.com (a month before the stay) we saved almost a 50%.We’re very glad about our stay in the Sylter Hof Hotel.

8.78.7

William Milligan
Mature couple
United Kingdom, Jan 2007

Convenient to Kedewe, zoo, shops, (5-10 min walk). No. 100 bus passes every 15 mins. or so. 10 mins walk from Ubahn Central. Very convenient. Did not eat in the hotel so I cannot comment on food.Recommended for short stays.

6.66.6

SS
Young couple
Germany, Dec 2006

It is perfect when you do not need to spend too much and to be within 15mn from the heart of Berlin. The rooms are clean but the hotel is mainly sad. You can be disappointed if you come for a romantic stay. Double rooms are rooms with two joined beds which may be uncomfortable for couples.

9.29.2

Mohamed Docrat
Single traveller
South Africa, Nov 2006

venere is excellent and i have booked for washington u s a for 31/jan/2007 again with venere may i have a discount because i have done 2 bookings with venere within 2 months as for hotel sylterhof the single room was too small cramped and would not recommend that the double room was excellent it cost only 10 euro to upgrade recommend sylterhof for good value

9.99.9

Daida Garcia
Not Specified
Italy, Nov 2006

Un'albergo dove sicuramente tornerò!

7.17.1

JT
Single traveller
Norway, Nov 2006

Very centrally located and still quiet. Good quality and low priced

7.97.9

CRISTINA GUERRERO
Young couple
Mexico, Oct 2006

I recommend Hotel Sylter Hof Berlin because of its location, cleanliness of its rooms and the quality vs price. Breakfast was too expensive, you can find a much cheaper konditorei (bakery) around the corner. I would improve, though, the welcoming and competence of employees, not very helpful when asked about directions or specific locations. I would return to this hotel in my next trip to Berlin.

6.46.4

MD
Single traveller
Australia, Oct 2006

single rooms small - small bed.

7.77.7

AB
Single traveller
United Kingdom, Oct 2006

Stayed 3 nights.

9.19.1

JB
Young couple
Italy, Aug 2006

great hotel with friendly helpful staff. Only 10 min walk from zoo station with many shops and restaurants on street behind hotel. Only problem was airport express trainline is under repair, so taxi to schonefled airport was 30euro's.

9.39.3

Terence Johnson
Single traveller
United Kingdom, Aug 2006

The Hotel Sylter Hof Berlin provided extremely good value for money and is well-placed. The breakfast is rather pricey at €13 (no worse than UK), but it wasn't a problem for me as I don't eat them!

8.18.1

Harald Jochnick
Group
Sweden, Jul 2006

Very good hotel and value for price. A/C is not to be expected from a hotel in this price range, but fans were present in all of our rooms. They were really needed since the outside temperature was well above 35 degrees. Staff was very friendly and helpful.

7.87.8

LB
Single traveller
USA, Jun 2006

A nice no-frills hotel, with very friendly and helpful staff.

3.73.7

EW
Single traveller
South Africa, Jun 2006

My room was small noisy and hot. There is no air-conditioning, making it unbearable during the humid weather.

4.34.3

Chen Maayan
A couple of friends
Israel, Jun 2006

Over priced hotel compared to service provided; breakfast and much-needed air conditioning wasn't available with a 137 Euro - standard room (extra 30 Euro/night was asked for an air conditioned room!). Other than that - fair location and surroundings.

5.85.8

Ciro Vecchiarini
Not Specified
Italy, Jun 2006

in the description dell room you would have to indicate better than the first breakfast it is not comprised, in fact to the reception we have not charito this aspect having found to us to very pay € 13,00 to the day for person

MAP

Hotel Sylter Hof Berlin - district map district map

HOW TO REACH THE HOTEL

By car
From Hannover/Nürnberg: take the highway A10 (Berliner Ring) until Drewitz, then the highway A115 in direction of Charlottenburg-Wilmersdorf. At the intersection Stadtring-Süd, take the exit Kurfürstendamm. At the Rathenauplatz turn left and drive along the Ku'damm until reaching Kaiser-Wilhelm church. Continue straight along Tauentzienstraße until you reach the crossing An der Urania/Lietzenburgerstraße. Turn left into An der Urania, then left again into Kurfürstenstraße. Our hotel is situated on the left hand side.
From Hamburg/Rostock: take the highway A10 (Berliner Ring) to Oranienburg and change to the highway A111 in direction of Ku'damm. At the intersection Charlottenburg, change to the highway A100, proceed until reaching the exit Ku'damm and follow the above mentioned indications.
From Dresden/Frankfurt (Oder): take the highway A10 (Berliner Ring) until the exit Rangsdorf, then proceed along the federal road B96 in direction of Berlin. Drive straight along the B96, passing the Tempelhof airport until you reach the crossing Mehringdamm/Yorkstraße/Gneisenaustraße. Turn left into Yorkstraße and after the bridge turn right into Bülowstraße. After passing Dennewitzplatz (you will recognize a church on your right hand side), turn left again into Bülowstraße and proceed along Kleistraße until you reach the crossing Urania/Lietzenburger Straße. Turn right into An der Urania, then left into Kurfürstenstraße. Our hotel is situated on the left hand side.

By train
From Bahnhof Zoo railway station, you can reach the property in about five minutes by taxi or by bus line 100.

By airplane
From Tegel airport, you can reach the hotel in 20 minutes by taxi. Otherwise, you can take bus line X9 to Bahnhof Zoo, change to bus line 100 and get off at the Schillstraße stop.

TRANSPORT SERVICES

  • Garage

The property features a private garage, which is subject to charge.

HOTEL POLICIES

METHODS OF PAYMENT
Venere.com does not debit your credit card for your reservations. You will be asked to insert your credit card details which will be sent to the property only as a guarantee of the reservation. The bill will then have to be settled directly at the hotel. In case your chosen hotel needs a deposit, this information will be included in the "Cancellation policy" section and the deposit will have to be settled directly with the pre-selected property. You cannot cancel your reservation if you selected and booked a non refundable or prepaid rate.

CHECK-IN & CHECK-OUT
Check-in:
the rooms are available at anytime from 2 p.m.
Check-out: it is necessary to leave the rooms not later than noon.

INCLUDED/NOT INCLUDED IN THE PRICE
Parking is not included in the price and costs €14,00.
Internet is not included. Price upon request.
Pets are welcome for an additional fee of €6,00 per day.
Breakfast is not included in the price and costs €12,00 per person.

CANCELLATION POLICY
The reservation is to be paid direct with arrival in the hotel. To the official exhibitions in Berlin (www.messe-berlin.de): A free cancelation is possible until 21 days before arrival. Afterwards we charge 80%.
You may cancel your reservation without penalty up until 1 day before your arrival date, by accessing the Your Reservations page. You cannot cancel your reservation if you selected and booked a non refundable or prepaid rate.